The company was good with returns. They did not hassle me or make it difficult, no delays in processing the return. The mattress seemed well made and the spring system seemed good & supportive. However, it was too firm in the hip area for side sleeping & caused some pressure build up. Reviewers are claiming this mattress to be 100% natural & organic when it is not. They do use a couple of organic components, but a fair amount of non-organic, synthetic materials are also used. I also experienced off gassing for the entire month that I had it. Off gassing is not limited to bad odor, but technically also relates to VOCs coming from an item that may not smell, but can cause other health symptoms, which it did for me. They do greenwash the latex on their website, claiming it has 70% natural fillers such as sand and ground seashells— but that is a technical impossibility. Those items in their natural forms neither bind nor aerate into foam. They would create a gritty mess if literally used. Usually, 30/70 blended latex is 30% natural latex & 70% synthetic latex. But it is hard to know what kind of latex is actually in this mattress because they are not being fully transparent. I think this mattress work for a lot of people, just not those with chemical sensitivities or who need a softer mattress.
ValeriePacoima, CA
Supportive, But Too Firm...& Greenwashing
Pros:
User also said: Supportive, coil system seemed good- Back Support
- Customer Service
- Product Quality
- Return Policy
Cons:
User also said: Too firm for side sleeping, greenwashing- Firm Comfort
- Pressure Relief
- Smell
- Transparency
Ratings from this Sleeper
Back Support
GoodBack Support
Rarely have back aches or stiffness related to this mattress
Pressure Relief
PoorPressure Relief
Frequent pressure point soreness or loss of circulation
Sleep Quality
Much worseSleep
Sleep much less soundly or consistently since owning this mattress.
Stays "Cool"
Fair"Coolness"
Sometimes sleep hot due to this mattress
Value
FairValue
Fair value for the money
Warranty Service
GoodWarranty Service
Very satisfied with the manufacturer's response to my warranty claim or other problems
Softness Level
Too HardPerfectToo Soft
Comments (3)
Hi Valerie -- Thanks so much for this very thoughtful and well-informed critique. You've actually raised some points here that I'm not even able to comment on myself, as we have not done an in-depth review of this particular mattress. As for your point about other reviewers "claiming this mattress to be 100% natural & organic when it is not" — I'm afraid misinformation from the vast majority of mattress review sites is the norm, not the exception. The vast majority of so-called professional reviews in this product category, especially the ones that show up highest in Google, are written by people who have almost no real knowledge about mattresses, and are simply trying to sell you that mattress. As such, all they contain are regurgitated marketing claims that are deceptively presented to you as though they're coming from an actual unbiased expert. In any case, I appreciate you taking the time to share your experience and findings about this mattress here. We will be sure to investigate these points should we ever do a review of this mattress in the future.
I tried this mattress out in a showroom and found it to be very soft when trying the universal medium. Also it was very bouncy when compared to the other hybrids that I tried. Not sure if it's just me. I'm a side sleeper as well and was considering purchasing this mattress.
To me, it was about as firm as the Avocado Pillow Top Hybrid mattress. Definitely would not be considered a soft mattress, at least not brand new. I would rate it somewhere around 6.5-7, with 10 being most firm. The Avocado hybrid and the WinkBeds EcoCloud hybrid were similar in bounciness, if not more bouncy. WinkBeds EcoCloud is softer than this mattress, and I would rate that at a 5. The Brentwood Homes Oceano mattress is softer at a 4.5-5 rating to me. Sometimes showroom display models come across as softer because they are older, and more broken in than a brand new mattress. Also, I did not see on BB’s website where this mattress was offered in any other firmness but medium. However, other reviews talk about multiple firmness options. It’s possible changes have been made recently to have one universal medium firm offering that may be different from an older model in a store, but I am just guessing on that.