Male avatar
MattInman, SC

WEARS OUT FAST! Warranty misleading

I agree with the others who have stated that this mattress wears out ridiculously fast. We have had the mattress for less than two years, and my wife (a slender woman with lower spine issues) can no longer sleep on it because she wakes up with back pain every morning. The mattress has sagged and no longer provided even reasonable support. It was very comfortable at first. But a mattress should last much longer than 22 months, especially for $1300! Customer service said it has not sagged enough to cover anything. A total rip-off. Don't pay attention to the favorable reviews - it only feels comfortable for a little while before sagging into mush.

Pros:

User also said: Comfortable - only at first.

    Cons:

    User also said: Sags quickly; customer service refuses to honor any warranty.

      Ratings from this Sleeper

      Back Support

      1 / 5
      Very PoorBack Support

      Always have back aches or stiffness related to this mattress

      Pressure Relief

      3 / 5
      FairPressure Relief

      Occasional pressure point soreness or loss of circulation


      Sleep Quality

      1 / 5
      Much worseSleep

      Sleep much less soundly or consistently since owning this mattress.

      Stays "Cool"

      4 / 5
      Good"Coolness"

      Rarely sleep hot due to this mattress


      Value

      1 / 5
      Very poorValue

      Not at all worth the money -- a rip off

      Warranty Service

      1 / 5
      Very poorWarranty Service

      Not at all satisfied with the manufacturer's response to my warranty claim or other problems


      Softness Level
      Too HardPerfectToo Soft