We ordered this bed on 6/5/13. There appears to only be 1 customer support person and she is AWFUL. She does not return calls, emails or txts. She will not let you talk to her manager. The bed finally came 30 DAYS LATERr after being back-ordered (un-be-knowst to us). It was a HORRIBLE experience. No invoice, so we didn't know what came and what did not. We went without a bed for the last 5 days because she told us that everything had finally shipped and it had not. We ended up having NO bladder with the last shipment. ALSO, even though they say everything is made in the USA, IT IS NOT. Every box that came said MADE IN CHINA. When we brought that up to her she was quiet and said nothing. DO NOT BUY FROM BOYD FLOATATION!!!!!!!
Pros:
- Overall Comfort
Cons:
- Customer Service
- Professionalism
- Responsiveness
Ratings from this Sleeper
Back Support
GoodBack Support
Rarely have back aches or stiffness related to this mattress
Pressure Relief
Don't knowPressure Relief
Don't know or not sure
Sleep Quality
Not Rated
Stays "Cool"
Excellent"Coolness"
Never sleep hot due to this mattress
Value
Not Rated
Warranty Service
Not Rated
Softness Level
Too HardPerfectToo Soft
Comments (1)
Ordered directly from Boyd. Mattress leaked after less than a year. Junk!