After only 3 months our new serta mattress began to sag under us. the resulting hump in the middle can be seen 50ft away! Serta "inspector" comes out to inspect, but instead of using a straight edge level to measure the sag, he lays a string over the hump and finds no defect. I could lay a string over my dog and by serta"s standards he's not there. If you see the string come out, you know you're not going to get justice!
Pros:
User also said: noneCons:
User also said: big hump in middle, sides sag. You will never get a warrentee honered by serta.- Surface Integrity
- Warranty Claims
Ratings from this Sleeper
Back Support
Very PoorBack Support
Always have back aches or stiffness related to this mattress
Pressure Relief
Not Rated
Sleep Quality
Not Rated
Stays "Cool"
Not Rated
Value
Very poorValue
Not at all worth the money -- a rip off
Warranty Service
Not Rated
Comments (1)
I had the string and the block of wood... My bed was replaced the next week. They explained the difference between a body impression and a sag. My bed was 8 years old and had no problem with the string used for measuring...