I purchased this mattress and it was great for about 2 weeks. It literally sags where I sleep and has continually gotten worse. It was replaced once by Mattress Firm (they said it was possibly defective) and the replacement has done the same thing. I have been sleeping on it for 60 days-when I rollover I am literally rolling up hill or down hill. It looks like a hammock where I sleep. Mattress Firm won't do anything because only "1 replacement per order" and now I must file a warranty claim with Beautyrest. I will definitely be filing one, however from what I've read it doesn't sound like I will have any resolution. I had my previous Beautyrest for over 15 years and never had this kind of a problem.
NancyWoodstock, GA
Terrible
Ratings from this Sleeper
Back Support
PoorBack Support
Often have back aches or stiffness related to this mattress
Pressure Relief
PoorPressure Relief
Frequent pressure point soreness or loss of circulation
Sleep Quality
Much worseSleep
Sleep much less soundly or consistently since owning this mattress.
Stays "Cool"
Not Rated
Value
Very poorValue
Not at all worth the money -- a rip off
Warranty Service
Not Rated
Softness Level
Too HardPerfectToo Soft
Comments (1)
Hello. Were you charged any fees for the replacement? What was your foundation like under this mattress?