I bought a FIRM mattress expecting my body to be supported for many years, especially my back. On the promise of a 10 year warranty if unsatisfied. After 1 year already, the mattress sags in the center; I must move to the edge for some comfort. Of course, I roll into the middle once asleep. I wake up every day with a sore back. The mattress is the cause; I have eliminated other factors. For $300-$400, it's vastly overpriced. I can get a very good quality mattress from Amazon for less than that. The store (MatressFirm) told me that 10-year so-called warranty only applies when the sag reaches 1-1/2 in. Basically, the warranty is useless. I must now throw out a 2-year old mattress. Shameful.
BrendaJacksonville, FL
Lost all back support in less than 2 years. And overprice.
Pros:
User also said: Initially, for less than a year, it was firm as claimed.Cons:
User also said: Afer less than 2 years, it already sags and causes me to wake up with a sore back every day.- Back Support
- Surface Integrity
- Overall Value
- Warranty Terms
Ratings from this Sleeper
Back Support
Very PoorBack Support
Always have back aches or stiffness related to this mattress
Pressure Relief
FairPressure Relief
Occasional pressure point soreness or loss of circulation
Sleep Quality
Much worseSleep
Sleep much less soundly or consistently since owning this mattress.
Stays "Cool"
Fair"Coolness"
Sometimes sleep hot due to this mattress
Value
Very poorValue
Not at all worth the money -- a rip off
Warranty Service
Very poorWarranty Service
Not at all satisfied with the manufacturer's response to my warranty claim or other problems
Softness Level
Too HardPerfectToo Soft