Okay at best

We had another queen size Beauty Rest before purchasing this king size Avondale Pillow Top. I never loved the bed to begin with but my husband liked it so I gave in. It feels hard but not enough support at the same time for me. Over the years I grew used to it. But around yr 5 it started sagging badly and at end of yr 5 and start of yr 6 on my husband’s side (he is 180lb) the dent (big one) is more than 1.5 inches close to 2 inches, and on my side (I am 105 lb) it’s about 1.5 inches. The dents are so deep and big even after we make our bed with winter down covers you can see two dents on top! We followed the manufacturer warranty step and submitted all required pictures and got an answer back saying that normal and acceptable wear therefore not covered by warranty. Meanwhile our queen size Beauty Rest which we had for more than 14 yrs still shows no obvious sag/dent (it was our bed in our Manhattan apt for 8 yrs before we moved into our current house and upgraded to a King). We don’t think the sagging on our Avondale King bed is normal at all nor was the manufacture warranty response acceptable. If we didn’t have the other queen Beauty Rest bed we would never consider buying another Simmons’s bed again.