I was blinded by my desire for an organic mattress

Delivered as expected, rolled up. Smelled a little of a farm but I was aware of this from previous reviews. At first, the mattress felt supportive and soft with the plush top. After a few months later we found the mattress too firm and also felt like the edges were not supportive and lead to a smaller feeling surface area. My husband is 6'7" and 250lb, I am 5'6" and 130lb. Avocado was happy to send us a pillow top at a discount of 40%. That still left us with over $500 out of pocket. We decided to wait and see if we could get used to the mattress. We became more uncomfortable and reached out again. CS was more difficult to reach. No number to call, you use a chat or wait for email or call. One chat took over an hour and they no longer would offer 40% but 10%. After much complaining, I was given the topper at the 40% discount. We bought the alpaca topper due to husbands concern with latex allergy. The topper was beautiful quality, heavy, dense, and again a stronger farm smell. It took some months for the smell to diminish but was still present when sleeping on stomach. It also seemed to make the mattress surface area seem even smaller the way it curved down. During regular rotation, I pulled mattress protector and cover off to find an enormous amount of alpaca hair all over our perfect mattress, sheets, etc. I vacuumed for over an hour. A few months later, same thing. And we still weren't sleeping any better. Chatted w/ CS again through the chat, we tried the warranty return d/t notable indentation in middle of mattress and to get rid of the alpaca topper. We did not have "enough" of an indent to warrant return, and if we did, they replace not refund. We had to photo topper, prove donation to get refund. Now have daily pain, kinked necks, sore hips. Feels even more firm and we are shopping for a new bed.