Beautiful mattress, just not right for me

this mattress is really a work of art. It looks beautiful with the unbleached cotton cover (I got the vegan) and even smells great. I really love it. But, it's completely uncomfortable. I fall asleep on my back and move to my side in the early morning. My shoulders hurt and my back does too. Also, my neck hurts unless I stop using my pillow and just use a rolled up blanket under my head instead. I don't want to return it b/c I still love it, but I have to. I wish they made a softer bed (I tried the mattress alone, and the mattress with both the firm and plush topper - I then tried a memory foam gel topper (YUCK) and a featherbed (extremely painful after a few nights) - nothing worked.) I bought a Keetsa Tea Leaf Classic, which is too firm (and will return), but discovered that the bed is pretty good with the Avocado topper (even the firm) on top - that's the best I've slept in the last year (I discovered that a little bit of good quality and not too soft memory foam is okay for me). But I'm still going to look for a mattress that's a better fit than either the Avocado or the Keetsa. Maybe a Saatva Lux Firm or a Next Alexander Hybrid Lux Firm. Will be very sad to see the Avocado go, however. The Avocado customer service is great. I still highly recommend the Avocado if you sleep on your back and like a firm bed (or if you're more than 150 pounds)