We got the pillow top believing that it would be a plush top. No. It's just a soft top on a pretty firm bed. I do like the support, but I'm a side sleeper and have had SO MUCH shoulder pain since I got this bed. My lower back and hips don't hurt as much because the support is good. But, my shoulders hurt all day, now, and they BURN while I'm sleeping. We've experienced excellent customer service up to this point, but we're getting ready to take advantage of the 100 night sleep trial and return it. I feel sad about it. I love the idea of organic mattresses, hand made in the USA, but my shoulders are way more sad than I am, so it must go.
KeiraMankato, MN
Sad Shoulders
Pros:
User also said: good support- Customer Service
- Overall Support
- Warranty Terms
Cons:
User also said: no give for pressure points- Pressure Relief
Ratings from this Sleeper
Back Support
FairBack Support
Sometimes have back aches or stiffness related to this mattress
Pressure Relief
Very PoorPressure Relief
Constant pressure point soreness or loss of circulation
Sleep Quality
SameSleep
Sleep quality or quantity has not changed since owning this mattress.
Stays "Cool"
Good"Coolness"
Rarely sleep hot due to this mattress
Value
GoodValue
Good value for the money
Warranty Service
GoodWarranty Service
Very satisfied with the manufacturer's response to my warranty claim or other problems
Softness Level
Too HardPerfectToo Soft