Not for folks with a bad back

I'm extremely unhappy with Ashley furniture. I laid on the bed On the showroom floor that was a queen size and it seem to have a decent firmness to it. I actually called him the day it was delivered thinking that they had brought me the wrong bed. They wouldn't do anything really except wanting to send someone out to my house to measure it to see if it has divots well no I just got it!!! I've had nothing but problems horrible night sleep because of my back issues this mattress is way too soft and I plan to sell it and buy a firmer mattress. This mattress is nice and I'm sure it would be great for someone who likes a softer bed. My daughter thinks it is extremely comfortable it is not the right fit for me. I'm really disappointed on Ashley furniture's lack of customer service and standing behind their product. It is been in a mattress cover since the day I purchased it.