Way TOO soft, back and hip pain every day

We went against our better judgement and purchased from Ashley. We figured that by spending $1600 we would be happy with our purchase. Almost immediately, my husband was complaining about back pain and not sleeping well. We have tried to keep it to allow a break in period but at 36, I walk like I am 70 due to pain in my hips from the bed being so soft that it cannot support my 115 lb body. We are confident that our body pain is a result of the bed because when we travel, we sleep great and do not wake up in pain. We will be visiting our local [Membership Warehouse (due to their very generous return policy)] very soon to replace this bed to end this body pain.