I bought a extended warranty from Ashley in Winston Salem and they told me the entire bed was under complete warranty for 5 years. I called them and I was telling them I have been waking up for about a year in acute pain in my hip from the innerspring, they told me I'm sorry but the only way they could help me if I have 1/2 inch or more of sagging, well there isn't any sagging but I have to wake up threw the night and walk around to walk the pain out of my body. So I paid extra for a warranty and they more less had nothing they could help me with. The bed has just turned 3 years old and it's so uncomfortable I have had to go buy a 3 inch foam to put on top.
JonMocksville, NC
Waking up nightly with acute pain
Cons:
- Initial Support
- Pressure Relief
- Overall Support
- Warranty Claims
0
Ratings from this Sleeper
Back Support
PoorBack Support
Often have back aches or stiffness related to this mattress
Pressure Relief
Very PoorPressure Relief
Constant pressure point soreness or loss of circulation
Sleep Quality
Much worseSleep
Sleep much less soundly or consistently since owning this mattress.
Stays "Cool"
Fair"Coolness"
Sometimes sleep hot due to this mattress
Value
PoorValue
Poor value for the money
Warranty Service
Very poorWarranty Service
Not at all satisfied with the manufacturer's response to my warranty claim or other problems
Softness Level
Too HardPerfectToo Soft