Me and my wife are very dissatisfied with our purchase. After just 5 years their blended latex mattress as you can see is failing. I contacted the owner Ken Hightower via telephone and email and he seem polite and requested photo to be sent to him. After receiving photos from me he indicated that the mattresses would be replaced. The only problem is that it has been 75 days and we still haven't gotten our replacement. I indicated to ken that I have health and back issues and that the way his latex mattresses sunk that it is very debilitating to sleep this way. I don't know how long this person expects me to sleep this way but it's not what you would expect from a company of that size. Mark M.
MarkDeerfield Beach, FL
I should have purchase from a different manufacturer😣😣
Cons:
- Customer Service
- Issue Resolution
- Surface Integrity
Ratings from this Sleeper
Back Support
PoorBack Support
Often have back aches or stiffness related to this mattress
Pressure Relief
PoorPressure Relief
Frequent pressure point soreness or loss of circulation
Sleep Quality
Slightly betterSleep
Sleep slightly more deeply and/or consistently since owning this mattress.
Stays "Cool"
Good"Coolness"
Rarely sleep hot due to this mattress
Value
Very poorValue
Not at all worth the money -- a rip off
Warranty Service
Very poorWarranty Service
Not at all satisfied with the manufacturer's response to my warranty claim or other problems
Softness Level
Too HardPerfectToo Soft
Comments (2)
Don't just take my word for it please look on Google reviews and Facebook. I posted photos of my mattress. Good luck and shop smart I hope this helps someone.
Never buy blended or synthetic latex, only natural pure latex in the Dunlop or Talalay form.