I paid $200 to expedite the shipping of the mattress but the only thing they expedited was the bed cover. When I got the shipping notification, I called to alert them to their error, but they refused to rectify the situation. All they did was refund my shipping and offer me a free pillow. But I have $900 in totally avoidable hotel bills... what does a free pillow do for me? Thanks for nothing.
Cons:
- Customer Service
Ratings from this Sleeper
Back Support
PoorBack Support
Often have back aches or stiffness related to this mattress
Pressure Relief
FairPressure Relief
Occasional pressure point soreness or loss of circulation
Sleep Quality
Much worseSleep
Sleep much less soundly or consistently since owning this mattress.
Stays "Cool"
Poor"Coolness"
Often sleep hot due to this mattress
Value
Very poorValue
Not at all worth the money -- a rip off
Warranty Service
Very poorWarranty Service
Not at all satisfied with the manufacturer's response to my warranty claim or other problems
Softness Level
Too HardPerfectToo Soft