It was great for about a year. Then it started to break down and sag in the middle. It is worn where i normally sleep. If my boyfriend sleeps with me we both roll toward the center. It’s terrible. Customer service is poor. Did not honor the warranty. Tried to tell me to flip the mattress (um hello, it’s built specifically to have a top and bottom of different construction. Flipping it makes zero sense and is a cop-out). Then they tried to give me a topper which was useless since it just meant the topper also sagged. Stupid. Terrible mattress. Terrible company. I feel scammed. I strongly advise against buying.
Pros:
User also said: Was nice at firstCons:
User also said: Sags, loss of support- Customer Service
- Overall Support
- Surface Integrity
- Warranty Claims
Ratings from this Sleeper
Back Support
PoorBack Support
Often have back aches or stiffness related to this mattress
Pressure Relief
PoorPressure Relief
Frequent pressure point soreness or loss of circulation
Sleep Quality
Slightly betterSleep
Sleep slightly more deeply and/or consistently since owning this mattress.
Stays "Cool"
Good"Coolness"
Rarely sleep hot due to this mattress
Value
PoorValue
Poor value for the money
Warranty Service
Very poorWarranty Service
Not at all satisfied with the manufacturer's response to my warranty claim or other problems
Softness Level
Too HardPerfectToo Soft
Comments (1)
Official Response
Hi Dawn, we are sorry to hear about your frustrating experience. Our Customer Experience leadership team would like to review your claim as we desire to rectify our shortcomings. Additionally, we do not recommend sleeping on the underside of your mattress as this may lead to problems with the structural integrity of the mattress. We were unable to find your claim but we desire to provide a fair resolution. Please email us at cs [at] amerisleep [dot] com or call us at (800) 500-4233.