After just 4 months, the mattress had sunk on both sides and there was a lump in the middle. Someone came out to inspect it and measured the drop at 1/4 of an inch when no one was laying on it. We were told it had to be 3/4 of an inch to be replaced under the warranty. We are in pain everyday, and I am now suffering from severe neck pain and headaches upon waking. I contacted the corporate office to see about upgrading because I was willing to pay more more to not be in pain. They never called me back. My local store has done absolutely nothing to help. I am completely disgusted and will never spend another penny at that store.
NicoleEustis, FL
Waste of money
Cons:
- Overall Support
- Surface Integrity
0
Ratings from this Sleeper
Back Support
Very PoorBack Support
Always have back aches or stiffness related to this mattress
Pressure Relief
Very PoorPressure Relief
Constant pressure point soreness or loss of circulation
Sleep Quality
Much worseSleep
Sleep much less soundly or consistently since owning this mattress.
Stays "Cool"
Poor"Coolness"
Often sleep hot due to this mattress
Value
Very poorValue
Not at all worth the money -- a rip off
Warranty Service
Very poorWarranty Service
Not at all satisfied with the manufacturer's response to my warranty claim or other problems
Softness Level
Too HardPerfectToo Soft