RC Willey advertises a 20-year warranty. However, the written warrantee does not seem to exist. RC Willey sold me a mattress for over $2,000, but they cannot provide me with a written warranty. The mattress was delivered with the manufacturer warranty attached, but the 20-year was advertised by RC Willey above the mattress in the floorroom. Customer Services insists it's guaranteed for 20 (pro-rated after 10 years), but they refuse to provide anything in writing. They also advertised they would remove the old mattress. The delivery people refused to take our old mattress.
Pros:
User also said: Comfortable -- so far.- Initial Comfort
Cons:
User also said: Retailer (RCWilley) won't provide a written warranty.- Professionalism
- Retailer Service
- Warranty Terms
Ratings from this Sleeper
Back Support
GoodBack Support
Rarely have back aches or stiffness related to this mattress
Pressure Relief
Not Rated
Sleep Quality
Not Rated
Stays "Cool"
Not Rated
Value
GoodValue
Good value for the money
Warranty Service
Not Rated
Comments (2)
Scott, As the manufacturer, we provide a warranty to protect your rights as consumer and clearly state what is covered so there are no suprises. Each mattress that we produce is shipped with a warranty card attached. We will be happy to mail you a warranty card or to see our warranty go to http://www.Aireloom.com, click on warranty. QandA@aireloom.com
R..C. Willey is the best. I had a mattress problem after 3 years. They sent out a tech to measure the measurement met the 1 1/2 inch for warranty to kick in. I got a call from the warranty dept. they gave me full price and I picked a new mattress. By the way the only reason they didn't take your old mattress away. IT HAD STAINS. THANKS WILLEY