My husband purchased this bed when he was single, and I too thought this was the greatest bed ever when I would stay over. It is from the Hotel collection and cost over $5k. Now we are married, and I have severe neck, back and arm issues. I am 32, 5'10 and 150 lbs. I am extremely fit and not overweight, I have never broken a bone, and have no history of pain anywhere. I now see a chiropractor regularly. My husband has had worsening issues and sees a masseuse regularly. Before I met him, I slept on a futon regularly with no issues. Interestingly, when we travel- our issues go away. I've tried all kinds of pillows, temper pedic and otherwise, with no avail. Sleeping on anything else alleviates our issues. This bed flat out sags. We had the warranty inspector come out and measure the identations and they weren't yet deep enough for them to replace, which is completely ridiculous. String and weights used by the inspector are not human bodies. I got different measurements when I measured- of course they don't want to replace expensive mattresses. When my husband gets into bed, I literally roll towards him. He is 6'4 and 185 lbs. There is a massive indentation on his side and we can't cuddle or anything without immediately feeling pain on his side. We rotated the bed regularly and everything. I've resorted to sleeping in the couch because I hate this bed. I'm sure everyone on here wrote reviews 6 months- 1 year in, but this is after 5+ years. Who has the money to replace an aireloom mattress every five years?!? I'm not generally a review writer, but I woke up in tears this morning from pain, and my husband finally agreed to purchasing a different brand mattress.
Cons:
- Overall Comfort
- Overall Support
- Surface Integrity
Ratings from this Sleeper
Back Support
Very PoorBack Support
Always have back aches or stiffness related to this mattress
Pressure Relief
Very PoorPressure Relief
Constant pressure point soreness or loss of circulation
Sleep Quality
Much worseSleep
Sleep much less soundly or consistently since owning this mattress.
Stays "Cool"
Poor"Coolness"
Often sleep hot due to this mattress
Value
Very poorValue
Not at all worth the money -- a rip off
Warranty Service
Very poorWarranty Service
Not at all satisfied with the manufacturer's response to my warranty claim or other problems
Softness Level
Too HardPerfectToo Soft
Comments (2)
Good Morning Erica, We deeply apologize for your satisfaction with the Hotel Collection by Aireloom mattress. You mentioned an inspection was completed, standard industry guidelines, a 1.5" impression is considered a sag & would be approved for replacement (provided the mattress has proper support underneath & is not stained). If you feel the measurement or denial was in error, please feel free to reach out to me directly so I can possibly assist you further. Thank you!
Sorry, but something doesn't sound right about your story. Why go through pain like that for any period of time when you can easily solve the problem with a new bed - there are many cheaper ones. Apparently only a futon meets your needs, and money you seem to have spent on doctors/masseuses could have been used to easily buy you a new mattress. Sounds more like you want the company to give you a free new mattress, or compensate you in some way.