This is our second Aireloom Westford mattress as the first one was bad and they replaced it. The second one is as bad as the original one. The inspector said the the mattress was sagging an 1 1/2" but is still within the manufacturers specifications and can't be replaced. My wife and I both wake up with a horrible back ache. The mattress company said they can't guarantee that the mattress has to sleep comfortable, just that it is within the manufacturers specification. I can promise that I will never buy another Aireloom mattress or buy another mattress of any brand from Mattress Warehouse. I am just stuck with an expensive mattress and a hard lesson.
RobertClarksville, MD
This is our second Aireloom Westford mattress as the firs...
Cons:
- Price
- Surface Integrity
- Warranty Terms
Ratings from this Sleeper
Back Support
Very PoorBack Support
Always have back aches or stiffness related to this mattress
Pressure Relief
FairPressure Relief
Occasional pressure point soreness or loss of circulation
Sleep Quality
Much worseSleep
Sleep much less soundly or consistently since owning this mattress.
Stays "Cool"
Poor"Coolness"
Often sleep hot due to this mattress
Value
Very poorValue
Not at all worth the money -- a rip off
Warranty Service
Very poorWarranty Service
Not at all satisfied with the manufacturer's response to my warranty claim or other problems
Softness Level
Too HardPerfectToo Soft
Comments (1)
Official Response
Good Morning Robert, We are very sorry to learn of your dissatisfaction. And yes, a 1.5" impression is considered a sag by the majority of manufacturer's warranty guidelines & would be approved for replacement (provided the mattress has proper support underneath & is not stained). Deciding after delivery that a mattress is too hard or too soft for one's liking is not a warrantable defect. That being said, you stated that the 3rd party inspector deemed the mattress as having a 1.5" impression. If you feel the measurement or denial was in error, please feel free to reach out to me directly at so I can possibly assist you further. We at Aireloom are very proud to have one of the lowest warranty return rates in the industry, yet are equally eager to replace the mattress if it is in fact defective.