I was upsold this mattress by an RC Willey Sleep expert. He assured me this mattress would be the best of the best. It was great for 2 years then it sagged to the point that I started having back pain. I would go to bed feeling great and then wake up in pain. We contacted the warranty people and they measured it and after 2 years it was 1/4" from meeting the sag warranty limit. They said it was only a matter of time. We had them measure again after 6 months and they changed how they measure it and suddenly it didn't sag as much any more (what a joke). My wife started having pain too by this time. RC Willey came out and said that we are sleeping wrong and/or we have back problems. We encorporated their sleep tips and still have problems. Neither of us are overweight or have ever had back problems or injuries.
AndrewOrem, UT
It was great while it lasted (2 years)
Pros:
- Conforming
Cons:
- Back Support
- Long-Term Comfort
- Temperature Control
- Overall Value
- Warranty Claims
Ratings from this Sleeper
Back Support
Very PoorBack Support
Always have back aches or stiffness related to this mattress
Pressure Relief
GoodPressure Relief
Infrequent pressure point soreness or loss of circulation
Sleep Quality
Slightly worseSleep
Sleep slightly less soundly or consistently since owning this mattress.
Stays "Cool"
Fair"Coolness"
Sometimes sleep hot due to this mattress
Value
Very poorValue
Not at all worth the money -- a rip off
Warranty Service
Very poorWarranty Service
Not at all satisfied with the manufacturer's response to my warranty claim or other problems
Softness Level
Too HardPerfectToo Soft