Long story short, canceled order after it went unfulfilled for 2 months, waited another 1.5 months for a refund, was issued a refund very soon after I left a negative review at the Better Business Bureau, and THEN the refund to Paypal "didn't complete." SO STILL NO REFUND. This is due to either incompetence of it's a total scam and neither one is acceptable.
Cons:
- Customer Service
- Issue Resolution
Ratings from this Sleeper
Back Support
Don't knowBack Support
Don't know or not sure
Pressure Relief
Don't knowPressure Relief
Don't know or not sure
Sleep Quality
Don't knowSleep
Don't know or not sure
Stays "Cool"
Don't know"Coolness"
Don't know or not sure
Value
Very poorValue
Not at all worth the money -- a rip off
Warranty Service
Not Rated
Softness Level
Too HardPerfectToo Soft