Simmons W Hotels Pillow Top
Mattress Ratings & Reviews

84/100

Very Good

Based on 78 real owner experiences with this mattress.

Back Support

Pressure Relief

Sleep Quality

Stays "Cool"

Value

N/A

Warranty Service

N/A

Average Lifespan

8.6 Years

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Back Support

Pressure Relief

Sleep Quality

Stays "Cool"

Value

N/A

Warranty Service

N/A

Average Lifespan

8.6 Years

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on beautyrest.com

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FILTER

78 total ratings, 1 with review

Sort by:

StaceyBoxford, MA

Review left on Oct 9, 2014

Warranty not honored!

Our king size W Hotel Bed by Simmons from Sleepy's arrived on 6/16/13. We had slept on them in hotels and loved them. However, this one seemed a little off from the beginning but we thought perhaps it was just a matter of breaking it in. Unfortunately, a year and several backaches later, we contacted Sleepy's to express our concern. They sent an independent rep out to take various "measurements" our mattress and box springs using a string, folded card (?), and camera. He had no interest in hearing about the springs and indentations that were incredibly problematic. He said the measurements would be sent to Simmons/Sleepy’s and that we would hear back in a few weeks. A few weeks went by and Sleepy's did in fact call to inform us that the mattress was fine but that the box springs needed to be replaced. When the delivery men arrived they started laughing because it was clear there was a huge indentation that could be seen on the underside of the mattress and that the original box springs were fine. They advised me to wait a few weeks then call back. So, today I called and spoke with Linda in Customer Service who informed me that our mattress did not meet the 1 1/2 criteria outlined in the warranty. When I asked her whether or not the independent rep provided measurements for the underside of the mattress, she replied "I wasn't there, weren't you?" I asked her to explain the purpose of having a warranty if they have no intention of honoring it? She then blamed it on the mattress company and offered to sell me a service plan through Sleepy's. I then asked Linda to have the rep come out and remeasure and she promptly informed me that they only do that one time per year per mattress and gave me Simmons Customer Service number. So, I gave Simmons a call and they told me it was Sleepy's issue. Please keep in mind that we have this same mattress at our camp and love it. This particular mattress in question is defective and we simply want it replaced and to be treated with respect!

This review is for Simmons W Hotels Pillow Top

Owned for: 1 year

Condition: Completely worn

45 - 54 years old

Female

Back Sleeper

100-150 lbs

Prefers Medium Feel

See full review

MMClintonville, WI

Review left on Jan 10, 2023

Ratings from this sleeper:

Back Support

4/ 5

Pressure Relief

2/ 5

Sleep Quality

5/ 5

Stays "Cool"

5/ 5

Value

N/A

Warranty Service

N/A

This review is for Simmons W Hotels Pillow Top

Owned for: 13 years

Condition: Moderately worn

45 - 54 years old

Female

Side Sleeper

> 300 lbs

Prefers Softer Feel

Acid Reflux, Hip Pain, Plus Size, Sleep Apnea

LisaSouthampton, ON

Review left on Feb 28, 2022

Ratings from this sleeper:

Back Support

1/ 5

Pressure Relief

1/ 5

Sleep Quality

1/ 5

Stays "Cool"

4/ 5

Value

N/A

Warranty Service

N/A

This review is for Simmons W Hotels Pillow Top

Owned for: More than a year

Condition: Like new

45 - 54 years old

Female

Side Sleeper

100-150 lbs

Prefers Softer Feel

Acid Reflux, Fibromyalgia, Restless Leg

Ty ANew York, NY

Review left on Jan 13, 2022

Ratings from this sleeper:

Back Support

3/ 5

Pressure Relief

2/ 5

Sleep Quality

N/A

Stays "Cool"

1/ 5

Value

N/A

Warranty Service

N/A

This review is for Simmons W Hotels Pillow Top

Owned for: 11 years

Condition: Don't know

25 - 34 years old

Male

Side Sleeper

200-250 lbs

Prefers Softer Feel

Hip Pain

SeelyStamford, CT

Review left on Sep 4, 2021

Ratings from this sleeper:

Back Support

3/ 5

Pressure Relief

3/ 5

Sleep Quality

N/A

Stays "Cool"

4/ 5

Value

N/A

Warranty Service

N/A

This review is for Simmons W Hotels Pillow Top

Owned for: 11 years

Condition: Moderately worn

45 - 54 years old

Male

Side Sleeper

150-200 lbs

Prefers Medium Feel

Neck Pain

Annandale, VA

Review left on Jun 8, 2021

Ratings from this sleeper:

Back Support

4/ 5

Pressure Relief

5/ 5

Sleep Quality

3/ 5

Stays "Cool"

4/ 5

Value

N/A

Warranty Service

N/A

This review is for Simmons W Hotels Pillow Top

Owned for: 5 years

Condition: Moderately worn

45 - 54 years old

Female

Side Sleeper

150-200 lbs

Prefers Medium Feel

Alexandria, VA

Review left on Jun 8, 2021

Ratings from this sleeper:

Back Support

4/ 5

Pressure Relief

5/ 5

Sleep Quality

3/ 5

Stays "Cool"

5/ 5

Value

N/A

Warranty Service

N/A

This review is for Simmons W Hotels Pillow Top

Owned for: 5 years

Condition: Moderately worn

45 - 54 years old

Female

Side Sleeper

150-200 lbs

Prefers Medium Feel

Alexandria, VA

Review left on Jun 8, 2021

Ratings from this sleeper:

Back Support

4/ 5

Pressure Relief

5/ 5

Sleep Quality

3/ 5

Stays "Cool"

4/ 5

Value

N/A

Warranty Service

N/A

This review is for Simmons W Hotels Pillow Top

Owned for: 5 years

Condition: Slightly worn

45 - 54 years old

Female

Side Sleeper

150-200 lbs

Prefers Medium Feel

JHalifax, NS

Review left on Mar 26, 2021

Ratings from this sleeper:

Back Support

1/ 5

Pressure Relief

2/ 5

Sleep Quality

1/ 5

Stays "Cool"

N/A

Value

N/A

Warranty Service

N/A

This review is for Simmons W Hotels Pillow Top

Owned for: 6-12 months

Condition: Like new

55 - 64 years old

Male

Side Sleeper

100-150 lbs

Prefers Medium Feel

Back Pain, Hip Pain, Sleeping Hot

Melville, NY

Review left on Mar 21, 2021

Ratings from this sleeper:

Back Support

3/ 5

Pressure Relief

5/ 5

Sleep Quality

5/ 5

Stays "Cool"

5/ 5

Value

N/A

Warranty Service

N/A

This review is for Simmons W Hotels Pillow Top

Owned for: 10 years

Condition: Completely worn

35 - 44 years old

Female

Side Sleeper

100-150 lbs

Prefers Softer Feel

2 3 4 5

...

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Simmons W Hotels Pillow Top
Mattress Ratings & Reviews

Warranty not honored!

Find the Right Bed

Compare Side-by-Side

Popular Mattress Comparisons

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Popular Store Brands

Write a Review

Mattress 101

The GoodBed Matching Quiz

Expert Reviews

Customer Reviews

Simmons W Hotels Pillow Top Mattress Ratings & Reviews

Warranty not honored!

Simmons W Hotels Pillow Top
Mattress Ratings & Reviews