Serta Perfect Sleeper Hotel Concierge Suite II Plush
Mattress Ratings & Reviews

74/100

Good

Based on 21 real owner experiences with this mattress.

Back Support

Pressure Relief

Sleep Quality

Stays "Cool"

Value

N/A

Warranty Service

N/A

Average Lifespan

N/A

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Back Support

Pressure Relief

Sleep Quality

Stays "Cool"

Value

N/A

Warranty Service

N/A

Average Lifespan

N/A

Shop this Bed

on serta.com

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FILTER

21 total ratings, 2 with reviews

Sort by:

ValerieLos Angeles, CA

Review left on Mar 25, 2023

Brick hard despite being rated a "Plush" mattress.

I normally prefer hard mattresses. This is like sleeping on a brick despite a topper. I think Serta is having quality issues since my friend has the very same mattress in a queen and it's perfect to sleep on. Mine is a Cal King and as I stated above, it's like a brick. My friend tried sleeping on it when visiting and could not believe it was the same mattress. I tried to exchange the mattress but it turned into a nightmare and did not. I'm now looking locally to get a new one even though this one is about 18 months old. Worst money I ever spent. Avoid it!

This review is for Serta Perfect Sleeper Hotel Concierge Suite II Plush

Owned for: 1 year

Condition: Like new

55 - 64 years old

Female

Side Sleeper

200-250 lbs

Prefers Harder Feel

Plus Size

See full review

MavisArlington, TX

Review left on Oct 26, 2021

Much too hard

Expected it to be like the hotel bed I slept on. Because the padding in the bed is divided between the 2 sides, the padding on each side is 1/2 of what you expect. That makes it extremely hard and uncomfortable.

This review is for Serta Perfect Sleeper Hotel Concierge Suite II Plush

Owned for: 1-3 months

Condition: Don't know

Over 65 years old

Female

Stomach Sleeper

200-250 lbs

Prefers Softer Feel

See full review

Standish, MI

Review left on Sep 10, 2024

Ratings from this sleeper:

Back Support

5/ 5

Pressure Relief

4/ 5

Sleep Quality

5/ 5

Stays "Cool"

4/ 5

Value

N/A

Warranty Service

N/A

This review is for Serta Perfect Sleeper Hotel Concierge Suite II Plush

Owned for: 14 years

Condition: Like new

55 - 64 years old

Female

Side Sleeper

200-250 lbs

Prefers Softer Feel

Acid Reflux, Hip Pain, Neck Pain, Scoliosis, Sleep Apnea, Spinal Stenosis

StephanieChalfont, PA

Review left on Aug 26, 2024

Ratings from this sleeper:

Back Support

2/ 5

Pressure Relief

2/ 5

Sleep Quality

2/ 5

Stays "Cool"

3/ 5

Value

N/A

Warranty Service

N/A

This review is for Serta Perfect Sleeper Hotel Concierge Suite II Plush

Owned for: 3 years

Condition: Slightly worn

45 - 54 years old

Female

Side Sleeper

150-200 lbs

Prefers Medium Feel

Acid Reflux, Arthritis, Back Pain, Fibromyalgia, Hip Pain, Neck Pain, Scoliosis, Sleep Apnea, Sleeping Hot, Spinal Stenosis

Fairburn, GA

Review left on Apr 8, 2024

Ratings from this sleeper:

Back Support

5/ 5

Pressure Relief

5/ 5

Sleep Quality

5/ 5

Stays "Cool"

5/ 5

Value

N/A

Warranty Service

N/A

This review is for Serta Perfect Sleeper Hotel Concierge Suite II Plush

Owned for: More than a year

Condition: Don't know

25 - 34 years old

Male

Side Sleeper

200-250 lbs

Prefers Medium Feel

Sleep Apnea

La Plata, MD

Review left on Aug 21, 2023

Ratings from this sleeper:

Back Support

4/ 5

Pressure Relief

4/ 5

Sleep Quality

4/ 5

Stays "Cool"

3/ 5

Value

N/A

Warranty Service

N/A

This review is for Serta Perfect Sleeper Hotel Concierge Suite II Plush

Owned for: 6 years

Condition: Slightly worn

35 - 44 years old

Male

Back Sleeper

150-200 lbs

Prefers Medium Feel

CathyStillwater, OK

Review left on May 29, 2023

Ratings from this sleeper:

Back Support

4/ 5

Pressure Relief

5/ 5

Sleep Quality

N/A

Stays "Cool"

3/ 5

Value

N/A

Warranty Service

N/A

This review is for Serta Perfect Sleeper Hotel Concierge Suite II Plush

Owned for: 9 years

Condition: Moderately worn

55 - 64 years old

Male

Side Sleeper

200-250 lbs

Prefers Medium Feel

Arthritis, Back Pain, Sleep Apnea, Sleeping Hot

Duluth, MN

Review left on Feb 12, 2023

Ratings from this sleeper:

Back Support

N/A

Pressure Relief

N/A

Sleep Quality

N/A

Stays "Cool"

2/ 5

Value

N/A

Warranty Service

N/A

This review is for Serta Perfect Sleeper Hotel Concierge Suite II Plush

Owned for: 7 years

Condition: Very worn

35 - 44 years old

Female

Side Sleeper

100-150 lbs

Prefers Softer Feel

Back Pain, Hip Pain

York, PA

Review left on Apr 23, 2022

Ratings from this sleeper:

Back Support

5/ 5

Pressure Relief

3/ 5

Sleep Quality

N/A

Stays "Cool"

5/ 5

Value

N/A

Warranty Service

N/A

This review is for Serta Perfect Sleeper Hotel Concierge Suite II Plush

Owned for: More than a year

Condition: Don't know

55 - 64 years old

Female

Side Sleeper

100-150 lbs

Prefers Medium Feel

Acid Reflux, Allergies, Back Pain, Neck Pain

Dighton, KS

Review left on Mar 21, 2022

Ratings from this sleeper:

Back Support

3/ 5

Pressure Relief

2/ 5

Sleep Quality

2/ 5

Stays "Cool"

3/ 5

Value

N/A

Warranty Service

N/A

This review is for Serta Perfect Sleeper Hotel Concierge Suite II Plush

Owned for: 8 years

Condition: Like new

55 - 64 years old

Female

100-150 lbs

Prefers Softer Feel

Allergies, Arthritis, Back Pain, Hip Pain, Neck Pain, Sleeping Hot

2 3

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Serta Perfect Sleeper Hotel Concierge Suite II Plush
Mattress Ratings & Reviews

Brick hard despite being rated a "Plush" mattress.

Much too hard

Find the Right Bed

Compare Side-by-Side

Popular Mattress Comparisons

Discounts

GoodBed Cash Back

Expert Reviews

Popular Online Brands

Popular Store Brands

Write a Review

Mattress 101

The GoodBed Matching Quiz

Expert Reviews

Customer Reviews

Serta Perfect Sleeper Hotel Concierge Suite II Plush Mattress Ratings & Reviews

Brick hard despite being rated a "Plush" mattress.

Much too hard

Serta Perfect Sleeper Hotel Concierge Suite II Plush
Mattress Ratings & Reviews