Serta iComfort Directions Acumen
Mattress Ratings & Reviews

83/100

Very Good

Based on 34 real owner experiences with this mattress.

Back Support

Pressure Relief

Sleep Quality

Stays "Cool"

Value

N/A

Warranty Service

N/A

Average Lifespan

N/A

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Back Support

Pressure Relief

Sleep Quality

Stays "Cool"

Value

N/A

Warranty Service

N/A

Average Lifespan

N/A

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34 total ratings, 4 with reviews

Sort by:

EanerIowa City, IA

Review left on Jun 20, 2018

Doesn't last!

Didn't even have it 3 years and it's worn out! I don't have the receipt and even though on the tag it has a year of when it was made and delivered, It can't be warrantied without a receipt. I will never buy a Serta again.

This review is for Serta iComfort Directions Acumen

Owned for: 3 years

Condition: Very worn

45 - 54 years old

Female

Side Sleeper

100-150 lbs

Prefers Medium Feel

Back Pain, Hip Pain, Sleep Apnea, Spinal Stenosis

See full review

AmberEnglewood, CO

Review left on Mar 6, 2017

Not happy 3 years later

We bought this mattress 3 years ago and I'm very unhappy with the bed. I wasn't very satisfied right away, but I thought that my body would adjust to a foam mattress eventually. I should have returned the bed right away. When I first got the mattress, my hips would hurt; although this has since gone away. When you first lay down in the bed it feels nice, but the foam will heat up from your body heat and then the foam really wraps around your body. This makes my shoulders round towards the front of my body (back sleeper) and I have upper back pain when I get up. I frequently wake up at night because the mattress under me has heated up so much that I'm forced to adjust my position and lay on my side just to cool off my back. After that, my arm and shoulder start to hurt. Finally, the bounce factor is completely gone. Read into that for purposes other than sleeping. This bed was so expensive it breaks my heart that after 3 years, I'm shopping for a new bed and getting an interspring mattress only. No more foam.

This review is for Serta iComfort Directions Acumen

Owned for: 3 years

Condition: Like new

35 - 44 years old

Female

Back Sleeper

100-150 lbs

Prefers Harder Feel

See full review

Sam SLethbridge, AB

Review left on Jul 13, 2013

No support

We decided to try this mattress out after sleeping on a tempurpedic for the last 5 years - bad move! My husband doesn't mind it, but it is way too soft for me. At first it feels like the Tempur Cloud Luxe bed, and I was hoping it would support my back after the initial sinking in feeling like the Cloud Luxe, but unfortunately that wasn't the case. I haven't had a sore back when I woke up for 5 years, and the last few nights sleeping on this bed I have had a sore back every morning. It does stink when it first comes, but so did the tempurpedic, and I think the smell was probably better with the iComfort, but it does go away in a day or 2. Bottom line: this is going back and we will be getting our Tempurpedic back so I can wake up without back pain again!

This review is for Serta iComfort Directions Acumen

Owned for: Less than a month

Condition: Don't know

25 - 34 years old

Female

Back Sleeper

100-150 lbs

Prefers Harder Feel

See full review

Edgar WSaskatoon, SK

Review left on May 12, 2013

Might be 5 stars depending on when/if the smell subsides.

Has a synthetic odour. I see lots of people complaining. They are also likely don't leave the house without a helmet on. Otherwise incredibly comfortable for this very picky sleeper.

This review is for Serta iComfort Directions Acumen

Owned for: Less than a month

Condition: Like new

25 - 34 years old

Male

Side Sleeper

150-200 lbs

Prefers Medium Feel

See full review

Loves Park, IL

Review left on Aug 10, 2024

Ratings from this sleeper:

Back Support

3/ 5

Pressure Relief

3/ 5

Sleep Quality

5/ 5

Stays "Cool"

4/ 5

Value

N/A

Warranty Service

N/A

This review is for Serta iComfort Directions Acumen

Owned for: 10 years

Condition: Moderately worn

45 - 54 years old

Female

Back Sleeper

150-200 lbs

Prefers Medium Feel

Back Pain, Sleeping Hot

Palm Springs, CA

Review left on Jun 19, 2023

Ratings from this sleeper:

Back Support

4/ 5

Pressure Relief

4/ 5

Sleep Quality

5/ 5

Stays "Cool"

3/ 5

Value

N/A

Warranty Service

N/A

This review is for Serta iComfort Directions Acumen

Owned for: 10 years

Condition: Moderately worn

55 - 64 years old

Female

Side Sleeper

150-200 lbs

Prefers Medium Feel

Acid Reflux, Allergies, Arthritis, Back Pain, Fibromyalgia, Hip Pain, Neck Pain, Plus Size, Scoliosis, Sleep Apnea, Spinal Stenosis, Spondylolisthesis

Wichita, KS

Review left on Apr 25, 2023

Ratings from this sleeper:

Back Support

1/ 5

Pressure Relief

4/ 5

Sleep Quality

2/ 5

Stays "Cool"

4/ 5

Value

N/A

Warranty Service

N/A

This review is for Serta iComfort Directions Acumen

Owned for: 6 years

Condition: Like new

Over 65 years old

Male

Side Sleeper

> 300 lbs

Prefers Medium Feel

Arthritis, Back Pain, Neck Pain, Plus Size, Sleep Apnea

Valley Center, KS

Review left on Jan 20, 2023

Ratings from this sleeper:

Back Support

1/ 5

Pressure Relief

2/ 5

Sleep Quality

2/ 5

Stays "Cool"

2/ 5

Value

N/A

Warranty Service

N/A

This review is for Serta iComfort Directions Acumen

Owned for: 6-12 months

Condition: Like new

Over 65 years old

Male

Side Sleeper

> 300 lbs

Prefers Medium Feel

Arthritis, Back Pain, Neck Pain, Plus Size, Sleep Apnea

Orleans, ON

Review left on Nov 19, 2021

Ratings from this sleeper:

Back Support

2/ 5

Pressure Relief

N/A

Sleep Quality

2/ 5

Stays "Cool"

2/ 5

Value

N/A

Warranty Service

N/A

This review is for Serta iComfort Directions Acumen

Owned for: 7 years

Condition: Very worn

25 - 34 years old

Male

Back Sleeper

150-200 lbs

Prefers Harder Feel

Sleeping Hot

Winter Haven, FL

Review left on Jun 25, 2021

Ratings from this sleeper:

Back Support

4/ 5

Pressure Relief

4/ 5

Sleep Quality

5/ 5

Stays "Cool"

4/ 5

Value

N/A

Warranty Service

N/A

This review is for Serta iComfort Directions Acumen

Owned for: 7 years

Condition: Moderately worn

45 - 54 years old

Female

Side Sleeper

150-200 lbs

Prefers Medium Feel

Allergies, Fibromyalgia, Plus Size, Scoliosis, Sleep Apnea

2 3 4

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Serta iComfort Directions Acumen
Mattress Ratings & Reviews

Doesn't last!

Not happy 3 years later

No support

Might be 5 stars depending on when/if the smell subsides.

Find the Right Bed

Compare Side-by-Side

Popular Mattress Comparisons

Discounts

GoodBed Cash Back

Expert Reviews

Popular Online Brands

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Write a Review

Mattress 101

The GoodBed Matching Quiz

Expert Reviews

Customer Reviews

Serta iComfort Directions Acumen Mattress Ratings & Reviews

Doesn't last!

Not happy 3 years later

No support

Might be 5 stars depending on when/if the smell subsides.

Serta iComfort Directions Acumen
Mattress Ratings & Reviews