My boyfriend and I purchased a Natural Form mattress in the late months of 2017. The mattress came with a 10 year guarantee. Around 5 months of having the mattress it began sagging in the middle. We got in touch with natural form and they sent us new air chambers three separate times. New knobs to replace on the bed. And a firm mattress topper to help try and solve the issue of the sagging middle, Natural Form also suggested we wash the topper (which we did.) Natural Form has been sending us new parts for the last 7 months, which none of the parts work. While on the phone with a customer service representative of Natural Form Jason the representative told me I was a liar, and was lying about the issue because the product cannot physically do what i was explaining. We have sent numerous of pictures showing the defective mattress, which Patti and Jason state the pictures do not prove anything. Patti and Jason are extremely rude and unprofessional. We are very displeased with Natural Form Mattress, our mattress is faulty and we cannot use it. We feel like we have been scammed out of money, and even worse there company does not care! Or follow through with their 10 year guarantee. Due to not being able to use this mattress anymore, and of the unwillingness of the company to send us a new mattress.
