Purchased the Intellibed mattress three years ago with assurance from the sales representative that we would have no problems with the mattress, and if it did break down quickly they have a 30-year warranty that is valid and presents no problems for customers.
Now three years after our purchase both my husband and myself wake up in pain-due to the fact the middle part of the bed does not nave enough support. After contacting the company and filling out all the correct paper work, and taking pictures they told me that they could not honor their 30-year warranty-due to the fact that normal wear and tear on a mattress is ½ inch. They also sent out two employees to measure and take pictures of the bed as well. When they measured the bed, it was ½ in. and ¾ of inch wear and tear on the bed; with ¾ of inch in the middle portion of the bed-where we complained there is no support. They never called me or returned two placed calls to customer service. On the third call the customer service representative put me on hold, and then came back and said that the would not honor the warranty due to the fact the mattress needs to sag or have a wear and tear measuring over ¾ of inch.
Consequently, the change their measurement requirements according to what they measure-there is definitely no warranty. They also do not stand behind their product or their selling promo’s-that we were promised at the purchase of the bed. I would never suggest purchasing an expensive Intellibed-unless you feel that a $4000.00 + bed is worth about two and half years of comfort.
