The owner has no concern for their customers

    Pros:
    None
    Cons:
    Customer Service
    Expertise
    Issue Resolution

    Posted by Jule from Milwaukee, WI on July 22, 2014

    Bought a Pure LatexBliss adjustable bed. The wrong adjustable bed frame came and they didn't know what to do. They were unfamiliar with the company. I reluctantly said I would keep the wrong frame that came in. I found that the latex bed was not comfortable and they said that there was no sleep guarantee because the customer would abuse the guarantee if they had one. That is what the owner said to me. Apparently they have little respect or concern for their customer. I will never buy from them again.



    Comments (1)

    Official Response

    By Randi Schachter from BILTRITE Furniture on August 11, 2014 — Thank you for your comments. We are sorry to hear about your recent experience. Unfortunately, your name is not a match in our database nor does Pure Latex Bliss have a record of your call. Please call our store and ask for Micki, who will be happy to help you.

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