Excellent Customer Service, Great Mattress!

On the Customer Service: I purchased a Bellabed queen matress in August of 2017 and was originally very unhappy with the purchase. When I let the mattress set up the first time, it never really seemed to fully expand and one of the corners was curved up. The cover was very loose and it seemed as if it was overall very poor quality. However, it was very comfortable (tried both sides, prefer the firm side as I have never been a fan of memory foam, more on this further down) so I decided to stick it out for a while and see if the mattress would ever fully set up. It never did so I sent a quick picture and email to customer service at Bellabed. Emily at Bellabed was extremely apologetic and instantly offered to send me a new bed as she said it was a clear quality issue (I never asked for a replacement, mind you). I received the new bed in less than a week. This go around, the bed set up almost instantly, the cover wasn't loose whatsoever, and was completely flat (no curved up corner). This was one of the better experiences I have had with any company customer service wise. Now for the mattress: I sleep about 50/50 stomach and side - rarely ever sleep on my back. The soft side is quite soft. I prefer a medium to firm bed and this was too soft for me. It also sleeps a bit hot, nothing terrible though. This wasn't for me. The firm side is much better for a stomach sleeper. It is maybe a tad firmer than I would prefer, but overall does a fantastic job at pressure relief. My sleep is worlds better than it was on a traditional innerspring mattress. TL;DR: Extremely impressed with the company and customer service. The bed is a very good value and a good starting point for anyone who is unsure what they prefer in a foam mattress.

See more ratings and reviews of this mattress »


Was this helpful? 
Helpfulness (0)

Ratings from this Sleeper

Back Support

User rated this bed:
Excellent Back Support

Pressure Relief

User rated this bed:
Excellent Pressure Relief

Sleep Quality

User rated this bed:
Much better Sleep
Previous mattress was:
Innerspring / Traditional

Stays "Cool"

User rated this bed:
Good "Coolness"

Value

User rated this bed:
Excellent Value
Price paid (approximate):
$630 (Queen) Size

Warranty Service

User rated this bed:
Excellent Warranty Service

Softness Level

User rated this bed:
Slightly too hard