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I love my really old Aireloom mattress, but I am reading so many complaints about Aireloom mattresses sagging that I don't know what to do about replacing it. I've never slept on any other mattress, but all these negative review have me troubled and a bit turned off. I was going to buy a new one today, but now I'm not sure. Can someone please help me with my decision? Thanks.

asked Feb 16 '15
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Anonymous419
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Hello, We are sorry to hear of your dissatisfaction with the Aireloom product you purchased. We are always unhappy top hear someone has purchased one of our products and is not completely satisfied. Please contact our customer service department to discuss your concerns. Regards, Aireloom customer service team.

(Mar 25 '15) Linda Menzel ♦ Linda Menzel's gravatar image
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I got sucked into buying an Aireloom 3 years ago by it's beautiful design and amazing plush feel. 3 years later I'm still getting sucked in, but not in the good way. I literally have to hoist myself out of the pits that now form in the bed while I sleep. Mancini's Sleep World told me that was "normal wear and team." I have major back pain due to how terrible this mattress is and am in the process of buying a new bed now. I never imagined a mattress of that "caliber" could be so terrible.

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answered Dec 17 '20
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Anonymous728
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It does actually take a good month for the mattress to feel like the one you tried in the store. EVERYTHING new you buy in the furniture business will feel the firmest when you receive it and will relax after a bit. I LOVE aireloom!

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answered Feb 05 '21
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Anonymous698
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We spent up too and bought an Aireloom from the platinum collection, expecting that spending more would result in a superior sleep. Not the case - my wife started complaining of sagging after a few months. The retailer even sent someone out to inspect who agreed there was an issue, but the retailer wouldn't replace it. Fast forward, it's a bit shy of 4 years, and I've been living with back pain for the past 2 years. I thought it was due to some injury, but after reading these reviews I'm amazed that others have experienced the same thing - I thought our mattress was just faulty. I find immediate relief when sleeping on other mattresses away from home. What a bummer! Will definitely pick a mattress with an extended trial period this time.

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answered Apr 27 '21
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Anonymous528
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I personally am skeptical of these reviews and kind of feel like they’re almost an astroturfing attack on the brand.

Airelooms have sold for a long time and you almost never hear any negativity from customers in person.

To the point that they are an industry standard in customer service, craftsmanship, quality and so on….

Suspicious to me that only online, the arena aireloom participates the least in, that you suddenly see cookie cutter negative reviews that feel like theyre astroturfing….

I know I’m a pot calling the kettle black but I would personally ignore this whole thread….

These mattresses are beloved by almost everyone I know who bought one.

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answered Aug 11 '21
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Anonymous935
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bought a bed that was so expensive that i could never sleep thinking about what it cost me.supposed to be comfortable,now i sleep on bamboo in a tiki hut,never felt better

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answered Sep 30 '21
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Anonymous159
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Just bought this mattress and had it delivered yesterday! These reviews are quite disheartening to say the least. We bought an extra firm Redford Aireloom. We had spent a lot on our last mattress and my back began to hurt on year three. After six years we decided to try again. We hadn’t planned to spent so much this time but the salesmen raved about the mattress. Hope we don’t have any problems! It is definitely hard right now.

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answered Oct 09 '21
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Anonymous534
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Hello, There is a lot of confusion about sagging versus body impressions. Many of today's top quality mattresses use extra plush foams and fibers to create comfort layers designed to cradle your body and relieve pressure. Body impressions are typical and do not mean that the mattress is defective/sagging.

Please contact our customer service department for information on our current collections as well as product warranty information.

Regards, Aireloom customer service team.

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answered Feb 18 '15
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Anonymous720
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The issue is not whether you describe the mattress as sagging or suffering from a “body impression”. The issue is whether the mattress is comfortable-it is that simple! If after 3 year or less the mattress has degraded to the point that a “body depression”, as Aireloom choses to describe the issue, has formed and it no longer provides a comfortable night sleep then the mattress in unacceptable and must be replaced-full stop! I replaced it, not through a warranty claim, but with hard earned money and NOT with another Aireloom product. I learned my lesson the expensive way.

(Mar 26 '15) 's gravatar image
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I also bought my Aireloom Ravinia Luxetop mattress in 2013. I bought it because of back and hip pain. It relieved my hip pain immediately and continues to do so. I continue to sleep on it with great satisfaction. I bought the queen size and sleep alone which has allowed me to switch sides of the bed that I sleep on so perhaps this is what has contributed to the mattress lasting such a long time without sagging. I do know that using an adjustable bed frame that allows the user to elevate the legs or head will exponentially degrade the coils and support system of any mattress made with coils or springs. They told me this when I bought it.

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answered Jan 19 '22
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We originally purchased the Super Featherbed by Aireloom in the 1970's. It was wonderful and we were beyond satisfied. Expensive but wonderful. Then the Company was sold to a German man who..... thought he could improve on it. We bought one more mattress after the company buyout and it was one of the worst mattresses we had ever slept on.

They even had one of the earlier/original mattresses in the White House Lincoln bedroom - that was how popular it was. Hard to believe some man thought he could improve on perfection.

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answered Mar 04 '22
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Anonymous146
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We bought an aireloom mattress in 2015. After 4 years, I can not stand straight in the morning. I bought it from Mancini. They send an inspector and did the usual string test and their feedback was that indentation is less that 1.5"? Basically they measure the zero weight condition and that is it. Lesson learnt dont buy from Mancini and don't buy aireloom.

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answered Mar 28 '22
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Asked: Feb 16 '15

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