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I love my really old Aireloom mattress, but I am reading so many complaints about Aireloom mattresses sagging that I don't know what to do about replacing it. I've never slept on any other mattress, but all these negative review have me troubled and a bit turned off. I was going to buy a new one today, but now I'm not sure. Can someone please help me with my decision? Thanks.

asked Feb 16 '15
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Anonymous419
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Hello, We are sorry to hear of your dissatisfaction with the Aireloom product you purchased. We are always unhappy top hear someone has purchased one of our products and is not completely satisfied. Please contact our customer service department to discuss your concerns. Regards, Aireloom customer service team.

(Mar 25 '15) Linda Menzel ♦ Linda Menzel's gravatar image
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Hello, There is a lot of confusion about sagging versus body impressions. Many of today's top quality mattresses use extra plush foams and fibers to create comfort layers designed to cradle your body and relieve pressure. Body impressions are typical and do not mean that the mattress is defective/sagging.

Please contact our customer service department for information on our current collections as well as product warranty information.

Regards, Aireloom customer service team.

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answered Feb 18 '15
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Anonymous720
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The issue is not whether you describe the mattress as sagging or suffering from a “body impression”. The issue is whether the mattress is comfortable-it is that simple! If after 3 year or less the mattress has degraded to the point that a “body depression”, as Aireloom choses to describe the issue, has formed and it no longer provides a comfortable night sleep then the mattress in unacceptable and must be replaced-full stop! I replaced it, not through a warranty claim, but with hard earned money and NOT with another Aireloom product. I learned my lesson the expensive way.

(Mar 26 '15) 's gravatar image
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I just purchased an aireloom bed today. It will be delivered in a few days. I am really worried now that I am reading reviews online. It was more money than I intended on spending for a mattress and now I feel like I may have made a really bad decision.

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answered Aug 15 '15
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Anonymous738
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We bought an Airloom and for the first year it was great. By the second year there were indentations where we slept. It's gotten worse and my back can't take the lack of support anymore. I have a pillow under me. Now my husband and I are larger people so I expected it would happen - but not after a year. We had our old Sealy for 7 years before it did this and it was half the price. I will never buy this brand or any so called luxury brand again.

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answered Aug 21 '16
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Anonymous508
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I purchased an air loom mattress back 1n 2013. Loved it for first 3 years, now I'm having to turn it every 3 months, because of sagging and losing back and hip support . I filed a claim through Mattress Discounters, for someone to inspect it. They are telling me if it does not meet certain criteria, that theres nothing that can be done. I would think that Airloom would want satisfied customers and hope that mine gets replaced, with no hassle.

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answered Mar 18 '18
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Randy K from Severn, MD
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I completely agree! After only four years My husband and I now wake up with back pain every morning! I didn’t spend thousands for a bed to only last four years. It has major sagging/body impressions/or whatever you want to define it as!!! Even with regularly flipping it.

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answered Nov 11 '18
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Anonymous122
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My wife and I finally bought a new mattress after many years, and decided to buy an Aireloom, top of the line mattress. Within 2-3 months, one of the sides kind of collapsed. Getting out of bed the bed was easy, because it was like a slide. The Furniture store was great about it and replaced it with the same model/brand. After two weeks, the same thing happened with the new mattress. Same side, even though we had spun the mattress. (So the tag was in the opposite corner.) Neither of us are heavy people. I think the batch of Aireloom mattresses that we received are from the same lot or something, and it's unfortunate because we spent a lot of money on it. I am now waiting for the furniture store to send another inspector down to verify that this bed is indeed faulty. My 3rd replacement will NOT be another Aireloom.

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answered Mar 22 '19
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Anonymous452
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I just bought one as well. I hope not. It really is like being on a car lot. It is one reason consumers want to buy online. The salespeople will tell you ANYTHING.

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answered Mar 22 '19
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Anonymous678
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I bought an Aireloom Feathertop mattress in 1979. It had a 20 year warranty but was comfortable, even luxurious, for 30 years. I made a point to rotate it as often as I could, maybe every 90 days. It is still being used by a relative although now, 40 years later, it has lost its useful life. It was a high quality craftsmam bed.

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answered Jun 09 '19
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Randy from Sacramento, CA
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We purchased the Aireloom Emerald Queen bed set in 2012. Although it cost more than double what we intended to spend on a mattress set, we were reassured by the 20-year warranty backed up by the company. The bed afterall looks plush and is very comfortable when it first comes out of the plastic. After the first 5 years of use, and many rotations, the bed has a sag. We are not of unusual size or weight, and we don't jump up and down on the bed. So this was not expected. We have contacted the company twice in the last 10 months complaining about the mattress performance. Each time, they sent an inspector, who conducts various measurements on the mattress. And, each time, the determination was that the mattress did not have enough sag for the warranty to go into effect. THE ISSUE IS THAT NO MEASUREMENTS ARE TAKEN WITH ANY IMPRESSIONS OR WEIGHT BEARING ON THE BED. No matter how unsaggy a bed looks when you're not laying on it, it's worth nothing if it sags with weight placed on the mattress. In order to cash in on their "warranty", you have to sleep on a SAGGY MATTRESS for years, until it sags so much that their NO PRESSURE/NO WEIGHT measurements reflect any kind of sag. You think you're getting a high-end product that will last you 10 or 15 years, but it's worth less than a cheap mattress after a few years. We are very disappointed in the deceptive 20 year warranty.

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answered Jul 10 '19
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Anonymous761
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Really wanted to love this expensive mattress. I’m 43, 115 lbs. But the memory foam forms a body impression that doesn’t recover for hours and you have to pull yourself over to firmer spots. When I get close to my spouse I literally roll into him. Forget about reading in bed if you want a chance at some back support for the first hour of the night. I suppose if you fall asleep and don’t move it at all it might cradle you well. I was having back ache within three weeks but thought it was just aging. After a month in europe on a variety of hotel mattresses I noticed I was no longer waking with pain! The mattress looks brand new though after 2 yrs and when you drape across it to test it during the day it feels like a heavenly cloud. Too bad you fall through the cloud at night. Looking for a new mattress already.

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answered Jul 17 '19
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Asked: Feb 16 '15

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