Goodbed.com

Ready to approach Sears to resolve this. Absolutely not tolerable to have a sag within 6 months. Hip and Back pain upon waking every morning

we bought a king size and the bed had terrible body impressions in it after 6months you could hardly roll over because it was like trying to roll up hill. My husband and I are not big people and only sleep 6 hours a night. There was no support after 6 months what will it look like in 5 years is the scary thought!! Don't buy this mattress unless you want hip and back pain!

After lying in bed for about 20 minutes, the middle begins to sag. It takes considerable effort to move out of the hole to the edge of the bed where there is better support. This is what you will be doing through out the night. If you get out of bed and look at the mattress you will clearly see a sag. I laid on the bed at the store for about 5 minutes which wasn't enough time for the sag to develop, otherwise I would not have bought it. {It takes about 20 minutes to develop}

I have had (2) replacements of this mattress from the American Furniture Warehouse in a period of just a few months. I have had the same issue with each of the mattresses and am having the second one returned in order to purchase another mattress brand all together.

I have had a Beautyrest in the past and it lasted a good 15 years. It was one of the best mattresses I ever had and thought that purchasing another Beautyrest would be a good idea. I was very, very wrong.

I ordered a queen size Pontevedra and almost immediately, you could feel a difference between the two sides of the mattress. One side felt like it was supporting you and the other side felt like you were sinking down into it--like you were in a "valley." I contacted AFW and was given a replacement mattress of the same model. Shortly afterwards, I was noticing the same problem. The first side I laid on was fine, but when I rotated my mattress as I was supposed to, I noticed that there was extreme sagging again on the opposite side.

My first purchase was less than a year ago. I have had two replacements with the same problem. I spoke with AFW and they are concerned because they said that another consumer just brought her new mattress in for the same thing. I have been waking up every morning with completely numb hands and have had a large amount of back and neck pain. Recently, I have also started to feel a deep kind of nerve pain in my back and last night I lay in my bed feeling like I was going to cry because I hurt so much. I have been tossing and turning every night since getting this model and cannot wait for my new mattress from another brand to come tomorrow--it couldn't come soon enough!

I will be taking steps to contact Beautyrest asap on this, especially now that I'm learning that I haven't been alone in this and that others are experiencing the same sagging that I am with it. I'm just ready to not be in pain anymore. That is the worst part of this whole experience.

My first Simmons Beautyrest Dreamwell Cliff Haven Plush Pillow Top was replaced after just 3 months. This is the second mattress I've had for about 1 year and today has been inspected. Shows obvious 2 inch sink in middle. Back and neck problems have now escalated due to this poorly constructed mattress. Is this not discontinued due to poor center support?

This turned out to be the wrong bed for me but I don't believe I could get the manufacture to take it back.

This mattress developed a major lump about 3" high, 6" wide and 18" long after only 3 months. Having problems getting warranty respected by retailer - had to contact manufacturer directly. What a rip-off

Awesome first month, 1st black replaced with 20 year warrantee at 2 years second mattress failed after 3 years but warrantee won't cover due to coffee stain $3000 should last. if I could have left the 1* off I would have. Worst mattress ever.....

I have only had this mattress 45 days but after less than thirty days I noticed humps in the center of the king mattress as if the stuffing moved out from under me and into the center of the bed. I have a considerable shallow area where I sleep and can even see a shallow spot after the bed is made where my little 40 pound dog sleeps at the foot of the bed. This cannot be good. If the shallow spots and high spots continue to increase the bed will not hold up over time at all. I am concerned enough that I plan to make a trip to Macy's today to discuss it with them. I don't want to roll into a hole each time I go to bed.

¡Look what happened to us! At ten months of purchase Simmons Melissa mattress plush firm, the mattress began to divide it, being half of the mattress more sunken than the other half. When my husband lies forms a hole in which I spend the night at the edge of the mattress struggling to avoid me as if you were on a cliff. We claimed to Simmons and although they agreed that there was a compaction and answered that the filling of this mattress is prone to compaction, they decided the compaction the not exceeded the established tolerance to honor the warranty.
We bought a firm mattress and have to wait for Simmons to decide when it is that I can get out of the hole and sleep like everyone deserves. This is the worst mattress I bought in my life and the worst are the Puerto Rico people of Simmons, who sent me a letter and not even be deigned to sign it.

I feel we got a lemon mattress. It started to sag in less than a year and keeps getting worse. Already put a piece of wood under it.

I like the firmness in some of the areas, but one side of the mattress seems to slump on the side and is not as firm of soft like the middle.

If I had it my way I would have returned it in under a week for something even softer. But my wife would not exchange it so I have now say in the matter. However this is a survey and I think I could have gone with an even softer matress cuz I still wake up in all hours of the night and never get the right amount of sleep cuz I'm always moving in my sleep on that bed.

I'm a tall guy that weighs in the upper 200's. The bed does well for me in that respect. What I seem to notice is the two twin box springs under the mattress. (In the center, it's rigid).

I would consider a foundation that is uniform across the entire width.

I wanted to return it. A guy came to measure how low is the mattress after this uses, but he didn't approved the return. Now I'm stuck with this mattress

I had a mattress that, after 12 years' use, needed to be replaced. I decided to first try the foam mattresses and mattress toppers, but the chemical odor they emitted was intolerable and they were too hot. So, I went to Gardner White and decided to just try out mattresses until I found one I liked. When I laid down on the Simmons mattress, I knew it was perfect mattress. It was soft, comfortable and had good support for my back. After over a year of use, it feels as good as it did brand new. Very impressed with my mattress!

Way too much money for a mattress when it starts sagging on edges after 6-8 months and holding body imprint. Has only one side so you cant flip it to save it a little

This mattress was replaced once within the first few months of having it due to sinking over an inch in spots. 6 months later there's a huge lump in the middle. I roll in this at night and now get horrible back spasms.This needs to be replaced again. HORRIBLE MATTRESS HUGE WASTE OF MONEY!

Bed seems to be very comfortable and I sleep pretty well in it. However, I often wake with a sore lower back. Very good for shoulders, but could use a little more lower back support

We bought this mattress instead of a lesser expensive option thinking that we would get a much better unit. After some time, I would say that it is just an average mattress and not exceptional like we were looking for. For overall value, I feel that there may be better units out there in the market.

For a mattress that has been used on for only 1 yr, the plush surface is beginning to show some body impressions. I probably would have been best off with a firm mattress for the same price.

But the customer service provided by Greg was by far the best in any industry. He was always attentive. I almost was going to switch up to a firm before the first 30 days but he recommended i give it a full 30 days and once the first 30 days was complete the comfort and support was better as my body needed to adjust to the new mattress. However over time the support level diminished and it was too soft for my back. By then it was beyond the swapping period.

This bed didn't last more than 3 years. At first it seems great but then breaks down quickly, with the no flip option you are out of luck. Loses support and creates increased pressure points,.. Very disappointed it wasn't cheap.

The sidewall collapsed within 3 years of owning the mattress. The extra sidewall support was one of the reason we purchased the mattress. The mattress retains your body impression. I have a cal king and we have a hump (feels more like a hill when you are sleeping and try to move to the middle) in the middle of the bed as my wife and I sleep closer to the edge of the bed.

i am now having this mattress replaced for the 3rd time under warranty. initial purchase was 6 months ago. after two months, the mattress would sag horribly and has been inspected and deemed outside of manufacturers specifications, and each time replaced. will continue this trend i'm sure until a new model comes out and the Matthews Beach is discontinued. DO NOT BUY THIS MATTTRESS

We paid a lot of money for this bed and it is the worst bed I have ever slept on. I wake up every morning and have to take an advil because my back hurts. There is also a lump down the middle of the mattress between me and my husband. Ready to give up on this mattress set. We purchased the Beautyrest Warrnton Spa mattress. Sad because I know that Beautyrest is a good name in mattresses. I slept on a cheap mattress and had a great nights sleep. I called the store and they said I had to mail in a complaint to the company of which I did not know where to send it. So of course nothing was done.

We really liked the mattress when we first purchased it. It was soft and comfy and kept us cool. In just a little less than a year, there are 2 body imprints in the surface, and we both have sore backs every morning. We were guaranteed the mattress would last for a long time, and we're already looking for a new one because the dips are so large we can't get comfortable.

We have had to exchange this mattress and it's getting to look the same problems are starting

The purchase was handled professionally from start to finish. The finance terms could not be beat. And, the free TV was the frosting on the cake. We are very satisfied and we will definitely consider Gardner White and seek out sales associate Lenny B. for future purchases.

I owed a Simmons Beautyrest in King size for a few years and the mattress still in great shape, I just bought this Pontevedra and was delivered last night and I was shocked with the quality, not good at all, the quality feels very cheap and I would not recommend to anyone.

was suppose to maintain shape not our shapes--can tell where have slept as a thicker middle of mattress is present

I love my bed it is so relaxing look forward to going to bed

I enjoy my bed, I get a really sound good night sleep. No tossing and turning, just a great goodnight sleep!!!.

Doesn't fit my back. It felt alright in the store compared to the one I had. I doesn't feel overly hard, but it doesn't seem to let my butt sink in far enough to totally support my back.

Wow never knew sleep could feel so good. I work ling hard hours.and love coming home to crash.

I have only had it a little over 1 year and finding that there are lumps in it. I had reviewed other mattress at the time of purchase and thought I would go with this one because it felt comy in the showroom and was a good price. I've since seen better values.

Wow, what can I say, I ordered a headboard that I was told was adjustable full/queen, and a queen size mattress. When I found that the headboard wasn't adjustable, I swapped the queen for a full so it would fit the headboard (which was on backorder). When I finally received the headboard, I found that it was not adjustable, and it was not full size, but queen. I was so confused and aggravated. I had to get angry in order to get my problem resolved, and I don't like getting angry. I also don't like getting the run around, and that's exactly what I was getting.

The mattress is fantastically firm, yet gives like I'm melting into it. The material that covers it is sort of picky and cheapish, but GW provided a cover that is hypoallergenic and waterproof to protect the fragile factory fabric. It was comfortable when I first got it, and it is even more comfortable now, probably because my body has grown accustomed to it. The price was okay, but I don't really feel that it was a great value. The mark up on these things is incredible! It should be selling for substantially less. The warranty is okay, and hope I never have to use it! It is well made overall, but I wish I could turn it over. The pillow top is on one side only, so that would be very uncomfortable. I am overall very happy with my purchase, and the resolution on my previously mentioned problems.

I feel that the mattress is comfortable and hope that it will still be comfortable a few years from now.

Initial comfort and support was good, but after 1 year there is a noticeable difference in support. Often wake up with stiffness in lower back and shoulders.

Will serve as sufficient bedding for many years with ample comfort & durability.

I really like the overall comfort of this mattress. While I do believe that it was a bit overpriced at the time. The warrenty and the waterproof cover made it worth the investment. I look forward to many more good nights.

We purchased this mattress about a year ago. We love the support and comfort it gives us which allows us a good night sleep.

This mattress and box spring were no good. The first set went back to the store because the mattress was sinking in the middle. The second started out good but they are not good either. They have the body print left in the bed and they are starting to sink. The mattress and box spring is not even a year old yet.

We have had this bed for over a year. My husband and I have both have back and neck problems. We paid 2,000 for this mattress. We can't afford to replace it! Worse mattress ever!

My husband & I both have major back issues & were definitely in the market for a new mattress as we were going on about 16 yrs with a no name $300 mattress! I went to 2 different stores & laid on about 10/13 beds, (I truly hate mattress shopping as it's hard to tell by just laying on a ton of beds for 5 minutes. I will say I found two beds that were more comfortable than this one however they were almost twice as much so for the price range this was the most comfortable. This will be my first night on it I will wright another review in a month ;).

I want some quick action on this problem, Just had previous one replaced with This one , upgrade???I have always had Beautyrest and this is very upsettling. Want action and satisfaction...

Bed collapses under me but the memory foam pops up and hides the indentation so upon inspection ip looks fine therefor not deemed defective. I believe it is. It does not meet my expectation!

I have purchased several Beautyrest/Simmons mattresses over 25 years so though I'd try their new technology in the Kailey Plush Firm Eurotop. After spending over $2,800. at Macy's I got one. It is the worst mattress I've ever owned.It developed body impressions in the first 40 days that never sprang back and continue to dip further into the mattress. I've had it 1 year, and have developed back pain. It has a 25 year Law Tag Label (limited warrenty,
code N). Obviously a joke.
Do yourself a favor and stay away from this model, maybe this entire brand. Since warranties on mattresses aren't worth the paper they're printed on, I'm going shopping again this weekend for something that will give me a good night's sleep!

I have been totally dissatisfied with this set. After only 8 months it was sagging 1 1/2 inches. I measured it today and it was almost 2 1/2 inches deep. We have to lay in the hole. It is terrible. You can't lay on the higher part, in the middle.

We have this mattress at home and it is great but then we bought one for our cottage and it is not the same. It is way too soft, much softer than the mattress at home. It is supposed to be the same mattress! Same size and everything! We bought a third for our daughter's room, it is really hard compared to the other two. Obviously Simmons company is not using the same materials for each mattress. I had even heard from the company I purchased the mattress for that once in awhile they put the wrong tag on a mattress. For instance putting the firm tag on the soft mattress or vice versa. I am so frustrated to have finally found a mattress we liked, buy 2 more and they are nothing alike!

Bought this bed less than a year ago and it already has body impressions in it. Not happy with how quickly the bed seems to have worn out. We are average weight people and to have the bed have "body impressions" already is unacceptable in our opinion. Since it is only a pillow top on one side it cannot be flipped over. Lesson learned for the next bed as we are already looking to get a new bed. The new one definitely will not be a Simmons product.

We purchased this mattress because the salesperson said it was treated in the factory to simulate pressure so all settling would occur before we received the mattress. Within 6 months of use, there were severe indentations in the bed, and the sides gave out. It almost feels as if you are being rolled out of the bed when you turn. We are normal sized people too. This mattress should last years, but we've had it for 3 and would prefer sleeping on the floor.

We have only had this mattress 6 weeks and it already is showing indentations where each of us sleep. Neither one of us are the least bit heavy. Not what I would expect from such a new mattress.

We have had it for only 4 months and it sags horribly. It offers no support at all. It is very uncomfortable. My husband wakes up with shoulder pain every morning. I spend half the night trying to balance myself so I don't roll into the sagging portions. It is very jiggly. I'd compare it to sleeping on a cheap air mattress.

I have another beauty rest that I love, so I have to believe that this mattress is a product of poor quality control (i.e. made in China without proper quality assurance procedures). The problem is that although the mattress is clearly defective, the store that sold it to me (Sleep Train) will not take it back. Buyer beware!

This mattress felt good in the store, but the one I received was much firmer. I was waking up with major pain in my shoulders. I tried various toppers until I got the right feel with a latex topper. It wasn't perfect, but it was good enough as this was my third comfort exchange and I had no choice but to make it work. Now, a year and a half later my lower back is really aching. There are big body depressions which I originally thought were from the topper. I took the topper off the bed and laid it on the floor and saw that the topper was perfectly flat. I then measured the "holes" on the mattress. Without laying on the mattress, the impressions measured 1/2". I then laid on the mattress for 10 minutes and re-measured - that time they were 1 1/4". I emailed Simmons and was told that they only covered impressions of 1 1/2" or more. I don't really doubt that as time goes on the impressions will eventually get to the 1 1/2", but by then I will probably be crippled. This is by far the worst mattress I've ever owned, and for the $3,000+ that it cost I would expect it to last way longer than a year and a half. Mattress warranties are a joke. I'm at a complete loss as to how to handle the situation.

We purchased this bed a few months ago, it is now January in Wisconsin where we live, and we wake up almost every night feeling too hot. The bedroom is about 60 degrees at night and we have never had problems sleeping too warm before now. I was concerned when we bought it that it would feel cold because it contains cooling gel foam and breathability features to regulate temperature. Now I understand why it would need these features, but despite them, this mattress still seems to retain too much heat. The bed is very comfortable otherwise, we like that it is firm, but has a softer memory foam feel to the pillow top. While sleeping on the old bed, I often woke up with soreness in my shoulder or hip and am glad to no longer have these pains while sleeping. But now it is rare if we can sleep through the night without waking up to throw the covers off (I am 34).

I have only owned this Mattress, for about 4 days, but I am impressed about how well I am now sleeping,I purchased it from Raymour and Flanigian at a pretty reasonable price ,I purchased a Plush pillow top,which was a little firmer that I expected ,but it is comfortable so far so I won't complain. Will update later if things change.

Paid $1200 on-line for this mattress, box spring set. Thought that was a good deal considering the $3000 price at Macy's. What a waste of money! Both sides of the bed have huge dips where the springs probably collapsed. So, we're getting a new memory foam mattress today because of mine and my wife's intense pain in the hips and lower back. Couldn't take it any more. Are all spring mattresses this bad? We had a water bed for at least 15 years before this with no complaints, until the heaters finally gave out. Decided to ditch the water for a "real" bed, so we bought the top of the line Beauty Rest Exceptionale. It was good at first, but after 3 years it's going to the township dump. We researched reviews of mattresses and got the most good reviews for the memory foam type. Hope we have better luck with this one, because we cannot afford a new mattress every few years!

Had a Sealy for 22 years and we jumped ship to the Simmons brand. Can't believe I waited so long to try a Beauty Rest. We opted for a close out bed and box springs and walked out the door for under $900 on a King set. Very happy so far as we both wake up well rested.

Very happy with the way this bed has kept its integrity. The edge support was a big factor when choosing. The edges are as level as when new.When the bed is made up it looks as if it came out of House Beautiful. 10 years.Buying a new one.!! So Much Quality.

Mattress is falling apart and sagging after 3 months and box spring is just as bad for $700 should be a lot better. I guess we will see about Simmons warranty and how good they stand behind it.

I recently purchased a Sealy Posturepedic Beautyrest Lorena Heights pillow top mattress and have been sleeping on it for the last 2 weeks. So far I’ve been very happy with the purchase. I have been sleeping more soundly and do not wake up with any aches or pains. The mattress is soft and cushiony; but still provides great support for your body. The mattress is made with cooling gel foam and it feels so relaxing on your skin. The coils are individually wrapped so there is hardly any movement when you turn over. This quality and comfort of this mattress are definitely worth the price. I would recommend this mattress to anyone who’s looking to upgrade their middle of the road mattress to a better quality, and more comfortable night’s rest.

I was in love with this bed until, after 4 weeks, I noticed a body indentation started to form. My initial reaction was - I'm imagining this, it can't be happening! Well not only was it happening, but it has grown worse! My previous bed was a pillowtop and I never experienced anything like this until the bed was 10yrs old - and that is completely acceptable in my book.

I called Macy's, where I purchased the bed, and after a very mixed message from their customer service team they sent out an inspector who measured the bed and determined it had an indentation of .5 inches. Of course this did not meet the industry standard of 1.5 inches for it to be defective, but every sales person I have talked to since then has been very shocked that a Beautyrest mattress had .5 indentation after only 4 weeks!!!

After some very snarky comments from the Macy's not-so-supportive customer service team, I am returning the bed and loosing over $300 for the return fee. I am extremely disappointed with the bed and with Macy's. I am on the hunt for a new mattress and WILL NOT be purchasing another Beautyrest, a pillowtop mattress (which I previously loved) nor will I be donating any more of my money to Macy's.

I really hope that I am the anomaly to the norm and you have better luck!

we got a queen sized plush mattress at Macy's. Was told it was one of their best Simmons mattress. It felt great for the first 3 years. Then the padding on the mattress compressed enough that created deep enough body depressions that it started to give us back and neck pains. Due to the design of the mattress, you cannot flip it. Simmons will not replace under warranty since the body depression is <1.5in according to THEIR measurements. We do not weight that much (wife 100lbs 5'2, husband 160lbs 5'11"). For the surface padding NOT to last even 3 years with such minimal weight is just horrible. Their 10year warranty is a joke.

We could not afford another mattress so we tried to compensate for the body depressions by placing folded towels in the depression trying to straighten out the surface, to no avail.

STAY AWAY FROM THIS MATTRESS.

I have never heard of buying a mattress and have it sink down in just two weeks. I called RTG and they sent a technician out to examine it. They replaced the mattress and I had worse problems with the second one. The entire edge sinks in a maybe 6". Either RTG gets defective merchandise, or there is absolutely the worst quality control by Simmons.
I am so disgusted as this is going on since May. All I wanted was to purchase a mattress, that I could sleep in and be comfortable on, AND NOT COLLAPSE.
RTG advised me to go and select a different mattress. What an inconvenience.

I'm a technology consultant and I travel the world. I have slept in more strange hotel beds than I care to count. That I opted to purchase a heavenly bed in my own home is no accident. These beds were designed to withstand the hardest use of bed - kids jumping, all shapes and sizes, night after night. My bed is in perfect condition after 6 years. I cannot recommend it highly enough. Very professional white glove service was a breeze. I just move it around (no flip but "shift") once each year. Much better than memory foam (chemicals and hot!!)
You won't regret this purchase.

If you want to spend thousands on a mattress and box spring that you cook on and when you complain receive a, letter that Simmons doesn't warranty comfort, then this is the mattress for you. I wouldn't recommend this mattress or company to my worst enemy.

The first night, the bed slept wonderfully! It supported my lower back and all the right pressure points without being too firm. It is a soft bed but firm with support...until night 2. My husband and I literally woke up the the second morning with a 2" sag where we both slept. There was a hump in the middle of the bed where we didn't sleep. It literally broke down the support after the 1st night. I slept in the middle of the bed for a week while waiting for a resolution from the store. It kept its support in the middle for that week, then it too lost its support. After 3 weeks, just got our confirmation letter that this is "unacceptable" quality. Still have to sleep in the abyss of a sag until we can find another bed. Friend at work has the same issue with her Beautyrest...and she's a tiny girl. So beginning to think it's a Beautyrest issue and not a sole defect.

I weigh 190LBS and my wife weighs 125LBS. After three months of use, there is a sizable cavernous difference on my side of the bed...like rolling down a slide. This shouldn't happen after three months.

After about 8 years the foam top has permanent impressions, almost 2" in some spots.

Buy a less expensive mattress and a good quality foam top so you can replace just the foam top when it breaks down.

This mattress is tooooo soft. I wish I had made a smarter choice, but I was sleep deprived from my hand-me-down ancient old mattress, and wasn't thinking clearly. I thought the softness of the Bryanna would help circulation, and cushion my bony body, but I am now in pain all day. I just can't get comfortable in my sleep, and toss and turn. Maybe this is all my fault. I thought I was a side sleeper, but it seems I end up on my back or stomach. I have never had back problems until sleeping on this bed for a few months. Now my lower back is way out of whack, my mid back is a mess, my shoulders hurt, my hips hurt. I also am sweating like crazy, as it's too hot. I would rather sleep on the floor at this point, as I'm reduced to tears of frustration on a daily basis. Today, I angrily flipped the mattress over, determined to get some sleep. After paying so much for the great foam technology, this is humiliating. My advice is if you are considering a softer mattress, try starting with something firm, and add a soft topper. Do NOT buy something you can't return. I am stuck paying off this bed, can't afford another option, and don't feel right selling it to someone and dooming them to sleep hell. Wish I had gone with a regular less expensive spring mattress in the first place!!!

This is my 3rd Macys bed. Stearns n Foster. Firm bed. English Meadow. Sunk in middle. Now, this Beautyrest Black Label $2000.00 Kamryn Firm bed, has done same thing. After few weeks, it sunk. Like Titanic. I am 5' 4", 148 lbs. Avg USA weight for female (true!). And I sunk. Hold on kids, it gets worse. As a perimenopausal women (good times folks), i now have night sweats (bummer) time to time-not nightly. Last 4 mins. so, i bought this 'cool' gel firm bed, for: coolness, support, comfort. As a clinician in healthcare, I was thrilled. Till got home.Its cool alright, until i got 'hot'. ...then, it 'saved' the heat .For 10minutes but brochures, says 'holes /weaves/breathes to keep you cool' . Not so. And then I sunk. So, Titanic meets hot summer day = no sleep, and an empty wallet. Macys, does not 'own' any ownership, Like Shaggy song' wasnt me' How can you charge $2000 and look other way. Must be me. Of course it is, a dietitan , healthy, it must be me. Must. I must be putting Charlie Brown rocks in my pants at night. LOL. Or, is Macys using 'poor quality grade foam' since at discount prices (see industry websites on low-quality foam and how it makes beds sink), underpaid staff making beds on assembly Ford truck line. No, I think Macys , you are know like Sears. And Wal Mart. Too big, too fast, 'get em out and sell' industry. Mattresses are huge commitment, and to not return one is dreadful. I am returning one today. and they want me to buy a Hotel Vitagenic Gel Firm instead. I am afraid to (cant blame me). REviews arent good. I think I need a tent. A nice tent. Beach towel in my bedroom. As I can take my $2000 and go to Caribbean. If anyone knows about Macys Hotel Collection (guy said 'they are hand made) -he is wrong, the Aireloom high end-cant pay my mortgage ones are - Hotel Vitagenic Gel-Firm for $2000-$3000 , let me know........what has happened America, to great beds? Kathie Lee, are you out there? maybe her shops have a straw bed I can use........sorry, I am not sleeping, can you tell? LOL Joanne from Boston......................

I purchased this Queens sized pillow top bed in Aug of 2013, and within months the pillow top sagged completely. Called the warranty office, and they sent someone down to measure the amount it sagged. Now, only the pillow top sagged, which is only 2 inches. I was told, it only sagged 7/8 of an inch, and it would have to sag 1 and 1/2 inches, for them to do anything about it. Well, that is the same formula used to measure the entire mattress. I now have two body indentions in the pillow top, making this new bed look old. I am only 108 lbs and my husband 185, so this should not have happened. Plus, I was told the pillow top was Memory Form, and it will always spring back, well, it is not, it is cheap foam, and it sagged. More lies from this rip off company. Their customer service dept did nothing to help, would hardly talk to me on the phone, it was like pulling teeth to get an answer out of them. Bottom line is do NOT purchase any mattresses from Simmons Mattress CO. They area a total rip off. Once they sell you the bed, you are stuck with it, their warranty is useless.

My husband and I have had this mattress since January 2009. It was expensive at $1600 plus. We sleep close together and when we do that, it is like sleeping in a trench. We are going to give this uncomfortable mattress away and try again with a totally different brand. Also, it is very hard to find sheets that will come close to fitting this oversized mattress.

Received the first mattress January 4, 2013. Had sag section with a spring poking up from the mattress the first night I slept in it. Received a replacement the middle of April. Within 2 weeks the springs were poking up and the body sag had started again. I had simmon mattress when I was growing up and I still have the mattress in a guest room. Purchased Simmons because made in Georgia and had good previous experience. NEVER will purchase Simmons again. What a huge dissappointment. I will be contacting LA Waters in Statesboro for a second time regarding this purchase. Had a little issue with getting first replacement and I am concerned that they will not be helpful with this product. First time purchase at LA Waters Furniture. One guy told me they would not originally replace because it did not sag enough. When you pay over $800 for a full size mattress it should not sag for several years. In my opinion Simmons is not a quality product.

Purchased the bed in 2008 at Jordans furniture... called several times to say we were not happy. They kept telling us that it takes a little time for the bed to break in... once it was past the 90 days... we were unable to return it. In 2009 we went back to the store to see what they could do for us, we were unable to get comfortable and wanted some prorated rebate. They ended up giving us a free topper... this did not help at all.
We finally gave up and gave the mattress away to my sister... who was just happy to have a new mattress and was able to find a topper that she could work with. I still have not found a mattress to measure up to our original 2-sided Beautyrest mattress that we had for over 14 years.

We exchanged a defective Kingsdown mattress for the Simmons Beauty Rest Legend Plush and after 4 months there was a ridge in the middle of the king mattress and indentations of 1 1/2" on one side and 1 5/8" on the other. Our warranty was denied because we have 5 legs supporting the foundation instead of the 6 they require which was on a little tag attached to the mattress when it was delivered. Simmons denied the warranty as did Sleepy's. This mattress sells for $3500 and did not last for 6 months. Will never purchase another Simmons product and will never make another purchase at Sleepy's.

I got this bed while in high school and have loved it ever since. I'm entering my third year of college and am going to get the same bed for my new apartment. I like to be surrounded by comfort when I sleep and this bed is like a soft cocoon. I guess if you're not into that, don't buy this bed. But I don't know who's not into that.

The Beautyrest Birmingham mattress set was purchased on February 6, 2012. It was initially a very comfortable mattress but my husband and I started to notice body impressions in the areas where we sleep at about 9 months of using this mattress. Shortly therafter, we both started having back pain as the impressions and lumpiness got worse. It is now May 2013 and the mattress is just awful. This was such a waste of money!

We purchased a Simmons mattress from Ashley Furniture in November 2012. Within a month, we started to realize we were sinking into our sides because it was caving in. We finally decided we needed to contact Ashley Furniture about it. In March 2013, we got a replacement mattress (same brand, because they claimed it was just a faulty mattress). Within one month, it started caving in just as the first one did. I chose that mattress because it felt great to lie on when we selected it, and I am waking up in pain every day from it now because my body is sinking into the mattress. Simmons offers a horrible quality mattress, and it's unfortunate that Ashley Furniture sells that brand. I was amazed (and not in a good way) when the guys who came the measure how deep the mattress was sinking in, and before he even saw the mattress, he said "I bet this is Simmons." That is never a good sign coming from someone who deals with mattresses for a living.

Entering into our second time having our mattress replaced under warranty. We bought our King size Simmons Beautyrest Chasewood Firm mattress on 4-15-11 from Mattress Firm in Johnson City, TN. They replaced with a new one on 4-20-12. Just placed a call to have this one replaced as well. Junk! After only 6-8 months they both started to sag terribly, hurting our backs. We will never buy there again! Recommend going to a better retailer. Paid over $1300 for this crap! Also, the management changes frequently at the Johnson City, TN store. Usually not a very good sign.

This bed is on the softer side but perfect for me and my husband. I have heard it compared to the softness of a waterbed which I feel is untrue. We had a waterbed years ago and that was soft. We are a tad over 40 and were told as we get older a little softer bed would be the most comfortable for us and that seems true. We both like this bed, in fact we bought three, a King for our room, a queen for our guest room and anotherKing for our cottage. We have had our bed for 6 months now and there isn't any body impressions-so far so good. It sleeps cool, feels soft on the top but very supportive. Conforms well to both of our bodies. My husband can move on his side and I won't feel any transfer of motion. Very well made in the USA. The Bryanna Euro top plush (not firm model) can go by other names so make sure you know which model you are getting, they can be very different. I highly recommend this Simmons TruEnergy bed.

Was fine for a year or two, then completely broke down. Caused serious back pain. Had to junk this after less than three years. A very poor investment.

It was okay at first . Four years later its like sleeping on a box of rocks lumpy hard (I believe pillow top got matted). It has a big dip ( not big enough for warranty but big enough for uncomfortable) They do not honor . their warranty. Stay away!! Had a serta perfect sleeper cheaper lasted 17 years with out problem. Really bad bed doesn't last.

Back problems within a year due to Body Impressions. Just measured 1-7/8" impression after 2 years and now sending it back assuming warranty works out.

Great mattress until it starting getting huge indentions where my wife and I sleep at night. We rotated this mattress every month and now that we have had it for almost 3 years the mattress is very worn in where we sleep. It is a king size but now only a foot is usable because no matter what position we go to sleep in gravity transfers us to the valleys. It's starting to hurt my back and I'm waking up with my limbs numb.

When I first got this mattress I told everyone how good it was. I feel like a jerk for recommending it now.

We were told at Sears that this was a good mattress. Purchased it for our 17 year old son. Within a month and a half, he said his mattress had an indention in it. I laid on it and sure enough. The whole middle where his body layer had broken down. I would not recommend this mattress....am now in the process of trying to get an exchange.

Paid a few thousnads dollars for the worst mattress I have ever purchased in my entire life! My 8 year old mattress I had was better than this!
Eventhough Sleep Train & an independent company told me indeed my mattress is defective and was since day 1, Simmons will not honor warranty beacuse there was some light discoloration from my sheets!

How convenient to have this loop hole to void warranty on a defective product!

We originally purchased the BeautyRest Angelique Visco Cushion Firm King from Macy's in 2008. It started started sinking right away. Macy's sent out the guy and he reported the almost 2 inch valley. Macy's allowed us to upgrade to the NXG250 Luxury Firm mattress ($2260) if we paid the $150 replacement fee and paid the difference between the two models. The NXG carries a ten year warranty.

Loved it! for the first few months. After that there were some depressions, but never over 1 1/2 inches. The problem was, and is, the lack of resistance to body weight in the two sleeping areas. The center of the bed still contours nicely to my or my wife's body if we lie there. Good support. A move to the left or right of that oasis, and we roll down into one of the two troughs where we are "hammocked" among the 900 pocketed coils for the night. I toss and turn and wake with incredible back, hip, shoulder, and neck pain. (I am mostly a side-sleeper.)

I was resigned that all mattresses must do this, so I invested $400 in arches and body pillows and contour pillows. While they definitely helped, my alarm still finds me very cranky in the morning. Recently, the rebound from the sleeping sinkhole has slowed, so there is a considerable valley left behind. (No pun, I promise.) 3 inches at least. I finally had it and called Macy's. They were very competent and apologetic on the phone and will send out a guy again. Since there are no stains on the mattress(important) and all of the tags are still on (also important), I cannot imagine Mr. Guy finding anything arguable about claiming that it is defective. 10 year warranty, remember?

The problem is, this will be our 3rd time at bat with Simmons. I did some online research on the NXG, and it seems Simmons has discontinued it. (I wonder why??) I don't know if the model they have replaced it with - Tru Energy - will fair any better. Do we upgrade to a more expensive Simmons? Or do I stomp around the local Macy's mattress department and demand they credit me the $$ on a different brand?

For now, I am gonna wait to see what Mr. Guy says.

David, in Colorado Springs

This mattress did not hold up. Sags after 5 years and pillow top sags to one side with indentations around edging. Very poor customer service. I was flatly refused any compensation It is garbage after 5 year. Buy at Sears, Don't buy from a mattress gallery

High ridge in the middle.
Absolutley ridiculous
My old bed was better and it was 10 years old.
Avoid this bed.
If you buy it you will be sorry.
Terrible quality!
This bed is a total disappointment.
Don't be fooled by a five minute
"test drive" in a mattress store.

Cheap construction. I got ripped off. Warranty process is a pain. They make you do all their work and then say they don't believe you and want to look for themselves.

I had always slept in a Simmons bed since I was a child. My parents and grandparents never brought another brand of matters because my family believed “It was worth buying a Simmons for its reliable quality.” I got married last year and obviously I told my husband our mattress had to be a Simmons. We paid over $2,000 for a king size Beautyrest World Class (plush). However, the mattress began to caved in during the firsts months of use. I knew the mattress has to be defective because I had a beautryrest plush at my parents home and it never subsided. Its been 12 months sleeping in this mattress and my husband has develop problems in his lower back, actually he sleeps I the bed until 2 or 3am and then the pain is so much that he has to go to the sofa. We called Simmon’s customer service and demanded for the warranty to respond. We waited weeks for an inspector to come and see the mattress. He only took a picture of the bed with a cord and a rule marking depth and he told Simmons would contact us very shortly. Weeks later we received a plain letter from Simmons simply denying any warranty responsibility, not even signed. We called immediately and they told us that the warranty was denied because the mattress is 1.25 inch caved in and that warranties only covered if it is 1.50 inch caved in. Since Simmons denied warranty for only .25 inch of collapse we have to buy again a new mattress having a new one already. Indeed, I can assure you it wont be Simmons, and my family as well will never buy a Simmons again. Worst customer service.

Don't ever buy a ": just returned today after only one night" there's nothing wrong with it you just don't get the 100 days to try out bed. BAD move on my part. They sent it back because is sagged and was lumping, All I wanted was an exchange, Oh no, no ! that has to go through 10 year brand new warranty (that is not worth the paper its written on). through local manufacturer Simmons, thirty miles away maybe. I was not in the greatest shape because of a serious accident my boyfriend and I were in, Which is why I had to buy a new bed. After several spine injections and 3 surgeries later I did not have the strength to fight with the, I had to buy a new mattress, I would recommend Costco, they back there products. So instead of throwing $1500 in trash go somewhere else. I have pictures of sags and bumps up to 3 inches deep. Simmons Tech came out 3-4 times and the last 2 times the sag was 1/4 to high to return it, a week later it sagged to an !/8th of an inch too high to return it (See where this is going?). Then manager said the tech had already been out there too many times and would not come back out again for any reason. Super service. I could hardly move and the manager said I must have done something, I told him to have his delivery guys to come out and see it was in EXACTLY same place. NO< NO couldn't do that. The whole experience could not have been any worse. Back got worse though and did need surgery and lots of therapy do to their poor response. I own my own business and try to go that extra mile for every customer and they are not paying me thousands of dollars.

I normally recommend that you avoid this mattress, however it has been discontinued by Simmons. In my opinion it had a design defect as I experienced what has been called a "blow out". The side of the mattress had a large bulge and the top of the side above it was a valley. Simmons has agreed to replace it but I have to pay shipping. As this appears to be a design defect (many other "blow outs" reported for the NXG) Simmons should absorb the shipping cost. I even have to dispose of the defective mattress. It seems that a class action may be the answer.

We bought this mattress in December of 2007 for $1549 and had it delivered. Upon its arrival a strong chemical smell saturated the bedroom lasting several days. The mattress was fine at first. I liked the low motion transfer design. I could hardly feel my spouse come to bed and he could hardly feel my flipping. However, after about a year dips began to appear where each of us sleep and they've just continued to get worse. We are not heavy people (he weighs 170 lbs and I'm 120 lbs). After another year or so one side of the bed broke down toward the middle (where you would sit on the edge of the bed) and now has no shape or support. In fact the whole mattress feels like it sags in that one direction now. We have purchased a futon and will be freeing ourselves of this expensive, uncomfortable, off-gassing thing.

VERY poor quality and when the "inspectors" came out they lied about us having the wrong frame, but their pictures show it to be correct. The next visit was also "warranty rejected" due to a spot found on the mattress that was not there before, but they did not care. The store who sold us the mattress was no better

The bed was manufactured on 2/5/2008 internally. We have had the set for only 2 years. We both wake up with horrible back pain. My wife even had back surgery while it was not the complete cause it was a contributing factor. I have turned the matteress around and over several times in the hopes of getting a better nights sleep.

After two years, the foam layer has broken down and springs are failing. Side walls have bulged out about 2 inches and have 3 inch depressions on both sleeping areas of the queen mattress (this after regular rotation of the mattress with sleepers weighing 150 and 185 pounds). Have pursued warranty claim with exceptionally poor response from warranty department at Simmons. Very comfortable when first delivered but rapid degradation with acute back issues following.