We have owned this King size mattress for about 9 months. We were happy with the mattress until it started to sag on both edges. We feel like we're going to roll out of bed. We call Jamestown Mattress and someone came out and looked at the mattress. No one called or came out again until we called a month later. Soneone came out again. Took pictures. Again nothing. We contacted the owner. He didn't seem to care of our needs or problem. He is insisting that it doesn't meet factory issues.
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