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Delivery Service

Delivery Service - At a Glance

Delivery service refers to the quality of service during the delivery of the product.  Examples of comments about delivery service include the courtesy of delivery staff, arrival during the agreed-upon time window, lack of damaged or missing parts, care in not damaging other items in the home, and the overall efficiency of the delivery process.

Q&A Delivery Service

See questions from other mattress shoppers

Mattress Reviews

Praise for Delivery Service

    “Comfort in Calgary, Canada”

    Posted by Owen G from Calgary, AB on April 30, 2012
    I suffer from spinal stenosis and osteoarthritis. Even within the short time I have had my REM Sleep bed, I've already enjoyed a more relaxed, deeper sleep. I fall asleep more quickly and stay asleep longer and will be talking to my Doctor about cutting back on pain medications that ... →

    “Better than some hotel beds”

    Posted by Dave N from Santa Ana, CA on February 6, 2013
    Aside from the king size, the bed is a dream to sleep on. I no longer wake up with a stiff back. I absolutely love it and would buy it again. Don't think twice about the quality, craftsmanship or service. Saatva is the real deal. Delivery was prompt and the ... →

    “Saatva customer service is the best”

    Posted by Bill S from East Rutherford, NJ on February 11, 2013
    Very refreshing in these days of poor customer service to see a company so focused on their customers satisfaction. After I placed my order Paul placed a follow up call to me just to verify my order and to thank me for my order.Excellent customer service!!! Mattress was delivered very ... →

    “Absolutely Fantastic Bed with the Wave Adjustable Base!”

    Posted by Lezlie S from York, PA on November 15, 2011
    I absloutly love my bed and tell everyone how wonderful it is. I have had back problelms for a long time and when my back bothers me, the only time I'm comfortable is when I'm in my bed. Being able to adjust the bed also helps with breathing due to ... →

    “Hard in cold climates”

    Posted by Lauri F from Reno, NV on January 1, 2013
    The bed received was not like the bed at the show where it was purchased. Hard, unyielding, firm instead of soft and conforming to the body. A cold room (below 70 degrees) makes this foam bed even worse. Even using an electric blanket didn't soften up the bed. No warning ... →

    “Best Ever”

    Posted by David B from Haverhill, MA on January 22, 2013
    I have had two different Doctors say that I have inproved health. I and they believe it is because of my R.E.M. adjustable, Martinigue matteress. →

    “the best mattress”

    Posted by James W from Miami, FL on January 26, 2013
    i went in to 1/2 price mattress to buy a regular mattress.. i noticed they had memory foam mattress.. the mattress i was saving towards buying... then Mr Benji told me about how the mattress has a cool gel system... this mattress is worth $8,000... they were selling it for ... →

    “Best Bed in the World”

    Posted by Diane C from Folsom, CA on December 6, 2010
    My husband and I laugh because we LOVE our bed. We actually have conversations (often) about how comfortable it is. We stay in very nice hotels with lovely beds and bedding but NOTHING is as comfortable as our Martinique from REM Sleep. We have had our bed over a year ... →

    “Fabulous!”

    Posted by Nancy S from Escondido, CA on July 28, 2012
    Saatva's customer service should be the standard for all companies! Friendly, professional, informed, and respectful. They care very much that their customers are happy. Delivery was SO fast; I ordered on a Tuesday and received the bed on Thursday. The deliverymen asked to wash their hands before removing the plastic ... →

    “Disgrace to the Company ”

    Posted by Ashley Y from York, ON on February 22, 2013
    the mattress began sinking at the 2 month point after purchase when the retailer was contacted a large pile of paperwork was given to us which needed to be completed. they took several months to review the complaint and then could not bother to show up at any of the ... →

    “BEST SLEEP EVER!”

    Posted by LARRY J from Franklinton, NC on December 27, 2010
    RMS lived up to all its commitments about the bed & the sale. The bed was delivered & assembled correctly. Everything worked the very first time. We had a vibration problem with one of the bed's message motors. RMS responded immediately with a contact person to get the problem repaired. ... →

    “saatva GREAT BED and SERVICE”

    Posted by Joe E from Long Beach, CA on March 5, 2012
    The service from purchasing to delivery is incredible! The Quality of the mattress is GREAT! I have spend more but will never agian....this is a great company...give these folks a chance!!!! I have purhcased name brand in the past that do not compare. I do usually give reccomendations like this ... →

    “One purchase changed my life.”

    Posted by Ireen J from Dover, OH on July 9, 2011
    I purchased an elevation and a Natural Response latex bed from Sleep Logic in New Philadelphia Ohio around 7 months ago and my wife and I have been sleeping so well. I can’t believe how much that one purchase changed my life. Even the delivery people were respectful, on time, ... →

    “Luxury ”

    Posted by Debi S from Red Deer, AB on March 15, 2011
    We purchased two REM Sleep beds at the Calgary Stampede Exhibition. We purchased one for ourselves and one for my sister. We had been looking at adjustable beds for several months for my sister. At the age of 50, she became physically handicapped. After a series of operations, she had ... →

    “Why did we wait so long?”

    Posted by rik p from Santee, CA on February 18, 2011
    Buying a foam mattress was a bit of a gamble for people like us that have always used a conventional mattress. I can say after a week that this mattress is a huge improvement in comfort and sleep quality. My wife and I both agree this was a great decision, ... →

    “Excellent Product and Spectacular Service”

    Posted by Odilia M from San Diego, CA on February 9, 2011
    Absolutely Outstanding! An overall perfect experience! It has been a long while since I had been able to sleep through the night, wake up refreshed and rested, and without a backache! Since the Martinique arrived, I do! This bed has provided a huge improvement in my quality of life! I ... →

    “Excellent!!!”

    Posted by Len L from Germantown, MD on July 6, 2012
    Ordering, Delivery and Comfort nothing short of spectacular. This mattress and foundation has exceeded my expectations. I have had it a little over a week and am getting some of the best sleep of my life. I advise anyone with sleep issues GET This mattress you will not regret it! →

    “best sleep I have had in years ”

    Posted by jackie s from Encinitas, CA on July 2, 2012
    we bought the bed at a recent fair. we were not in the market for a bed, and the next morning was concerned and did a lot of research on the bed and actually got a phone call from the manufacturer. Both The manufacturer REM and the distributor Westbay are ... →

    “love it, worth the money”

    Posted by donny b from Farmville, VA on July 23, 2012
    i bought a tempurpedic from a Mattress warehouse store in richmond because the salesman said it should help me sleep better. He was wrong about that and a lot of other things. Once they finally picked that thing up i went back to the place my daughter recomended in the ... →

    “Jason & Chantelle Happy Sleepers”

    Posted by Jason S from Redondo Beach, CA on September 3, 2012
    My wife and I bought this bed at the OC fair. We were in the market for a new bed but, did not expect to run into Mike Grimes and Johnny Walker, two of the best salesmen I have run into in my years... Honest, not pushy and willing to ... →

    “Great Matt and price”

    Posted by Mark T from Louisville, KY on February 26, 2013
    Really had a good experience. Run like a mom and pop shop. Very accomodating in the delivery and setup. Polite delivery personel that I would recommend, →

    “Love,love, love this bed!!!”

    Posted by Rosanna E from Durham, NC on March 11, 2013
    We've had our bed now for about 5 days now and we have to say we LOVE it :) We were not looking forward to going to a bed store to "try" out beds. I've heard to many "horror" stores about the sales pressure from the salesman, the fancy words ... →

Complaints for Delivery Service

    “Good Matteress Lousy Delivery”

    Posted by Fred J from Chester, CT on September 27, 2011
    My major fault is with the delivery service. They were supposed to call and didn't. We looked online and found that the delivery time was sometime AFTER 7:15am - they showed up at 6:55am. This new style matteress replaced a matteress AND box spring, but they would only take away ... →

    “Best Mattress I've ever owned”

    Posted by Rhett R from Atlanta, GA on January 7, 2012
    My in-laws purchased this as a Christmas gift. However, my wife and I did extensive shopping around before making a decision. We found Ashley to be the best value..... hands down. Really nothing out there compares to the price. →

    “I love Ed from Saatva”

    Posted by Rhonda W from Raleigh, NC on September 10, 2012
    This is a true testimony given by a real person. I purchased a Saatva mattress about two months ago. I was so excited about getting the bedding because I have not slept well in years due to a severe low back injury. Anyone that has ever had back problems even ... →

    “STOP!! BUYER BEWARE!!”

    Posted by Jessica B from Riverside, CA on October 29, 2012
    I am so tramatized by this two month process that is not even over, I can't even tell you how bad John Smith and Mike at Innomax factory are, but INNOMAX is even worse for allowing people like this to work for them. But for now, take my word and ... →

    “stay away”

    Posted by steve h on November 27, 2012
    i know nothing of their products, as they never arrived, but can promise you that if their pillows are anything like their customer service, good luck sleeping at night. it has been 4months and 4 days since i placed my order with this company and i have still have not ... →

Store Reviews

Praise for Delivery Service

    “Mattress Noises”

    Posted by Michael H from Oklahoma City, OK on August 3, 2010
    Good Store, good prices, good service and delivery but it squeaks and makes other noises. →

    “Great Buying Experience”

    Posted by Thomas P from Sarasota, FL on May 9, 2012
    Excellent experience, we bought a queen set from sleep king. We got a great value for our money from sleep king, and best of all, they give outstanding customer service. The deliver was on time, nice guys, quick and friendly. The store also gave us a comfort exchange which turned ... →

    “Best prices i have seen”

    Posted by donny b from Farmville, VA on July 23, 2012
    I shopped at all of the big stores in Chesterfield (and a few in Lynchburg one weekend) trying to find the best price on a NICE memory foam mattress. I went to sleepys, mattress warehouse, mattress discounters and a few furniture stores. I had it narrowed down to a bed ... →

    “Joplimo Mattress - My Great Shopping Experience!”

    Posted by U T from Springfield, MO on January 5, 2013
    On Nov.11.2012 my wife and I were on our 4th store that day shopping for mattresses. What we found out is, there is a lot of mattresses out there for sale and salespeople that don't know the product nor do they know what they are talking about. We stopped in ...

    “Great customer service”

    Posted by Kim W from Pierrefonds, QC on September 2, 2011
    Nice variety of furniture and pricing is fair for the quality. Sales staff is very personable and the customer service on the phone was great! 1st delivery from the Brick store left a lot to be desired; spoke in Russian so that we could not understand what they were saying, ... →

    “FAST AND PLEASANT ”

    Posted by MANUEL G from Daly City, CA on July 24, 2012
    THE WEBSITE WAS EASY TO USE AND DELIVERY OF THE MATTRESS WAS SWIFT AND EASY. I WAS REALLY SURPRISED HOW FAST EVERYTHING WAS DONE. I WAS CONCERNED WITH THE DISPOSAL OF MY OLD MATTRESS BECAUSE THERE IS NO INFORMATON ON THE WEBSITE ON THAT ISSUE UNTIL YOU ACTUALLY MAKE THE ... →

    “Awesome Experience!”

    Posted by Lianne E from Matthews, NC on December 24, 2010
    I went in Factory Mattress in Pineveille as my friend just bought a Tempurpedic bed there. She was very pleased, so I went there, too. My salesperson, Johnny was sooooo nice. I was not very educated on Tempurpedic beds, but I learned alot. I now have my bed and pillows ... →

    “Happy customers everywhere!”

    Posted by Rose M from Powhatan, VA on August 11, 2012
    I really had a great time buying here. Everything went perfect. We really had given up on finding a bed for us and were thinking of doing 2 separate twin beds. Our neighbor had metioned over coffee that she had bought a bed from here. Well my husband and i ... →

    “Above and Beyond Customer Service!”

    Posted by Sheila S from Fair Oaks, CA on January 24, 2012
    I bought a clearance, top-of-the-line, Simmons innerspring mattress from a huge mattress retailer here in Northern California. After a few weeks I became disillusioned with the mattress for many reasons, primarily because it was defective, and decided I would return it. Before I went to return it I mattress shopped, ... →

    “Mattress Source gave me sweet dreams”

    Posted by Tim W from Columbia, SC on December 31, 2010
    I came in the store, after only doing a small amount of browsing elsewhere, and was completely opposed to Tempurpedics. The manager of the store was so knowledgeable and helpful he completely changed my mind about them. He showed me other options (pillow top, latex, and memory foam) while informing ... →

    “Great online purchase!”

    Posted by D. B from Brockton, MA on May 27, 2011
    I was shopping for two twin Tempur-Pedic OriginalBed mattress sets. The different stores I looked at all had the same price, but Sleepys offered two free Temper-pedic Symphony pillows with any mattress purchase. I got four free with my purchase! I also found the set priced $50 lower online at ... →

    “BEST NIGHTS SLEEP”

    Posted by jason s from Greenville, MI on October 21, 2010
    Mark and his staff were very patient and helpful. I did my fair share of shopping(Artvan, Sleep Doctor, J Stevens, Sams Club and a few more) Mark Mattress was the highest quality and best price. I even referred some of my family and co-workers to the store and they all ... →

    “Amazing Customer Service”

    Posted by Eden W from Eagle Mountain, UT on August 15, 2011
    My husband and I bought a mattress and box set that was on sale and after we bought it we found out that if you Like their FaceBook page you can get free delivery. I wasn't sure I would still qualify since we bought the mattress pretty much at the ... →

    “Great Product, Value, Experience”

    Posted by Megan M from Milwaukee, WI on June 6, 2012
    We had a great experience at BiltRite. I feel compelled to review after a visit with my parents. My Dad has low vision and a difficult time getting around. We really wanted him to pick out his own mattress. Again, our experience was amazing! Randi effortlessly made us all feel ... →

    “Great Customer Service - They Really Do Want You to Sleep Happy”

    Posted by tula b from Minneapolis, MN on March 27, 2012
    Mattress Firm gives a satisfaction guarantee for 100 days. I am a picky shopper; any store that offers a 100 day guarantee or your money back (minus the pickup fee which is fair) gets my service every time. I definitely used this policy to my satisfaction. Our salesman was very ... →

    “Good service and a great deal”

    Posted by Robert W from Palm Coast, FL on September 18, 2011
    I got a super good deal on a floor model Englander 21st Century that turned out to be a superior mattress. My experience may not be typical. I went there to buy a Simmons BeautyRest, a very well known high end mattress. They didn't have any. They had mostly mid-priced ... →

    “Happy Buy”

    Posted by sher a from Houston, TX on October 16, 2011
    Exclusive furniture customer service reps were very professional, he knew a lot about the products inside of the store and the prices were very affordable. I also had my furniture delivered to me within two days of my purchases. They set up my furniture in no time and there was ... →

    “Perfect mattress set, excellent service!”

    Posted by Carrie B from Everett, WA on November 1, 2011
    I had been to five or six mattress stores between Marysville and Everett and really wasn't sure about where to take the $$ plunge and actually go through with the purchase of my first new mattress. The couple that owned this store were very informative and demonstrated transparency as they ... →

    “Great Customer Service”

    Posted by kristal S from Pleasant Hill, CA on November 10, 2011
    Mattress Retreat is a unique store with different mattress brands, Customer Service is great and i even got a phone call a few day later to see how i was sleeping. He has good selection of beds. The delivery boys were on time and wore shoe covers when they walked ... →

    “Great service and great product!”

    Posted by sarah t from Lawrence, KS on November 12, 2011
    I was new to town, I asked around and found that PayLess had a good selection and wasn't outragously priced so I went in and the sales person made me feel comfortable and at home. He helped me determine what I needed and got it to my apartment the very ... →

    “The Best EVER”

    Posted by Stacy S from Trumbull, CT on September 22, 2012
    In this day and age, dealing with faceless people through the Internet can be a very iffy thing. We practice due diligence, investigating and researching but even then, it's "buyer beware." Through the magic of phony but carefully put together websites that look so professional, it's easy to get fooled ... →

    “sleep train”

    Posted by Jean C from San Francisco, CA on December 21, 2009
    i was really hesitant to spend so much money on a bed, so i went back a few times and kept trying out the bed i eventually bought. i was worried that it wouldn't get worn in and would be too stiff or it would get too worn in and ... →

    “Great Customer Service / Quality Products”

    Posted by Mary Beth S from Sarasota, FL on February 26, 2012
    Russ went above and beyond to make sure I was getting the best deal on a Tempur-Pedic mattress. His committment to customer service is more than I ever expected. He made the process hassle free, offered great pricing, andprovided a fast delivery. I highly recommend this store and will definitely ... →

    “bait and switch”

    Posted by Trey P from Los Altos, CA on December 13, 2009
    Because mattress shopping is so painful, I called to order a second kid's mattress like the one I bought from them a year before. They complied but failed shipped me a private label mattress from an unknown brand. When I called them to complain, they didn't think they needed to ... →

    “Great shopping experience”

    Posted by Nancy B from Texarkana, TX on November 17, 2010
    Jim Johnson and his employees are a wonderful team of young people who goes above and beyond to assist the needs of their customers. I had a wonderful shopping experience without high pressure for sale (customer satisfactory was foremost). As needs arise I will shop their store in the future. ... →

    “Mancini's ”

    Posted by Russell N from Los Altos, CA on December 6, 2009
    Very friendly and helpful. Next day delivery. Set up was quick and professional. →

    “no warning”

    Posted by Bill I from New York, NY on December 9, 2009
    very nice store employees, bed testing, etc. →

    “Sleepy's on Canal St: Buy a Mattress and Get a Lifestyle Critique as Well”

    Posted by Marc T from San Francisco, CA on December 13, 2009
    Great location. Annoying salespeople. You get their life stories and their commentary on, er criticisms, of your lifestyle. →

    “Alamo Bedding, McCullough Ave, San Antonio”

    Posted by Cyndi M from San Antonio, TX on December 8, 2009
    Of course it has been 17 years since we were shopping for this mattress. I do remember the sales person was very helpful and did not try to "trade me up" to a fancy pillow top - he just listened to my and my daughter's description of what we were ... →

    “Wonderful Experience”

    Posted by Eva G from Trenton, IL on November 13, 2012
    Best place to buy furniture in metro east and not deal with the big brand store. Sales people are knowledgeable and eager to help. Plus home delivery. Shop in Collinsville for the best deals. →

    “Top of the Line Customer Service”

    Posted by Nancy S from Escondido, CA on July 28, 2012
    The entire process was a breeze. I was treated with respect and professionalism. Questions were answered promptly and answers were easily understood. This company sells a quality product and wants their customers to be happy. Don't hesitate to buy from them if you're looking for a fabulous mattress at a ... →

    “A+ all the way around”

    Posted by Renee W from Saint Joseph, MI on October 6, 2010
    Excellent Selection, Price, Customer Service and Delivery. The personel was very knowledgable and the delivery person extremely professional. I would highly recommend them to anyone and will return. I believe they now have multiple locations which will be beneficial to us as well. Thanks Mark's Matress Direct, you made the ... →

    “Now we will ALWAYS have Sweet Dreams!”

    Posted by Kristen C from Mooresville, NC on September 28, 2012
    We recently purchased the Serta iComfort Savant Adjustable bed from Sweet Dreams and could not be happier! The delivery was flawless and we had our bed set-up and ready to relax on in a matter of 10 minutes. I tend to toss and turn a lot while I sleep at ... →

    “Great Staff”

    Posted by Tim M from Prairieville, LA on September 14, 2012
    Bridgette was amazing. Call her and she will help you get the right mattress for you. I was alittle tentative at first about the prices of the mattresses, but she was able to give the right information for me to make the informed decision on our investment. Delivery was smooth ... →

    “Excellent Sales Experience”

    Posted by John S from Irmo, SC on December 15, 2010
    In today's world that is quick to bad mouth a company, I felt the need to express the wonderful experience that we received from Mattress Source. My wife and I visited the store on Harbison Blvd. and dealt with the manager, Ryan. The selection to choose from was more than ... →

    “Best Mattress Price”

    Posted by Hubert G from Cleveland, GA on February 19, 2011
    I shopped all around, tried out many mattress sets, the price here was 50% less for the same features! In other words I wasted a lot of gas by not going here first. 5 stars all around! Sales people were knowledgeable and helpful. Delivery guys were super nice and good ... →

    “great service”

    Posted by Less C from Woodburn, OR on January 4, 2013
    Had great service and very patient. Also the delivery guys were awesome. will definitely shop there again. Sending all of my friends and family there. customer service was better then anywhere else I had been. →

    “Made in the USA”

    Posted by Adeline A from Bronx, NY on December 8, 2012
    Two years ago, very new to knowing about temperpedic-type mattresses, they were very informative, and spent the time discussing, the different mattress types and also very sensitive to my budget. Since I had such a great experience with them the first time, and loved the mattress, when it came time ... →

    “Could not be more pleased!”

    Posted by K. P from Acworth, GA on February 20, 2011
    When shopping for a new mattress set for our son, we had several places in mind to look. Our third stop was to be Mattress Firm. When arriving at your store in Kennesaw, GA on 2/13/2011, we were welcomed by two sales associates, Lance and Chris. They were helpful yet ... →

    “Concerned Consumer”

    Posted by Cheryl T from Cardington, OH on December 10, 2012
    WARNING!!! Do NOT buy furniture from this company. We purchased a couch and love seat recliner set from this company. Upon delivery, the love seat was broken. The delivery company took it back and replaced it. Within two weeks, both cushions on either end of the couch were coming apart ... →

    “Good experience”

    Posted by Steve C from Long Beach, CA on January 8, 2013
    No pressure and no trying to get us to buy a more expensive model. He was friendly and efficient. Bought during sale so price was good. Good experience. Would recommend. We ordered on a Sunday and had delivery on Tuesday. Dispatch called night before to give us a window and ... →

    “Atrocious mattress”

    Posted by David B from Flushing, MI on January 26, 2013
    We contacted Art Van, a man measured, and said it needed to be 1/8 inch worse before they would do anything. For a business to squirm out of satisfying an upset customer in this way, is almost beyond belief. 1/8 inch made the difference of replacing a faulty mattress to ... →

    “Ortho Mattress Ventura Awesome!”

    Posted by Barry G from Ventura, CA on January 22, 2013
    Shopped around for new mattress. Went to Ortho, Sue-Z the Manager provided us the right types of mattresses to try based on our needs. Purchased the next week. The service, price and delivery accuracy was spot on! Now we're back to getting a great night sleep. →

    “They deliver !”

    Posted by Susan O from Huntington, IN on January 20, 2013
    Nice showroom and the salespeople were honest and friendly. I had a problem with another company that I purchased a bed through as they claimed it would not fit up my stairs when they got to my house. Well, Denver Mattress guaranteed they could do the job. I bought the ... →

    “ABOVE AND BEYOND YOUR EXPECTATIONS”

    Posted by Tori P from Myrtle Beach, SC on February 14, 2013
    This was by far the best shopping experience I've EVER had! Kurt was amazingly patient as I decided on pieces, then changed my mind, and then changed my mind back to my original pieces. He made the numbers work for my budget. Financing was quick and easy. He even delivered ... →

    “Pleased With Saleman”

    Posted by Joyce F from Staunton, VA on February 19, 2013
    The delivery was as promised and was well done. I did have a problem with what I got but Sleepy's handled it in a very professional way and made sure I got what I asked for. Justin the salesmen went above and beyond to help me. I would recommend this ... →

    “Awesome!! 5+ Stars.”

    Posted by Alaina S from Annapolis, MD on March 3, 2013
    Just one of the most wonderful shopping experiences I have had in a long time. It was so nice to encounter a very professional and knowledgeable sales woman who did not once make me feel stupid, rushed or pressured. The selection was great, the prices were fair, the bed I ... →

    “Best customer service ever”

    Posted by Andrew P from Richmond, VA on March 7, 2013
    The store was clean and the salesman was very helpful. We spent about 1 hour making our purchase and were never pushed into hurrying up. I was explained everything from what was in the mattress to the warranty. The mattress set was delivered for free and the guys were excellent.Even ... →

Complaints for Delivery Service

    “Great place for mattresses”

    Posted by Christine B from Sammamish, WA on January 23, 2010
    Best prices on mattresses →

    “WORST Experience Ever!!!”

    Posted by angel M from Hermitage, TN on January 18, 2011
    My in-laws bought a very expensive table for my wife and I as a wedding gift. (We are talking over $2,000) First of all, they delivered the table the same week we were getting married even though we tried to schedule a different date. The Chairs were falling apart, the ... →

    “Use extreme judgement”

    Posted by Sheila S from Fair Oaks, CA on December 28, 2011
    My sales person was extremely patient with me and knowledgable about his products. He was well trained. I confided in him about how important a good mattress is to me due to my back issues. He didn't steer me away from my purchase, and why would he, but I wish ... →

    “THE WORST EXPERIENCE OF MY LIFE”

    Posted by kyla j from Mission, BC on November 3, 2010
    I have never been treated so poorly as a paying customer in all my life. I purchased a matress from your maple ridge store and the women that i delt with there was the ruddest person i have ever had to deal with not to metions my order was delivered ... →

    “Great customer service”

    Posted by Kim W from Pierrefonds, QC on September 2, 2011
    Nice variety of furniture and pricing is fair for the quality. Sales staff is very personable and the customer service on the phone was great! 1st delivery from the Brick store left a lot to be desired; spoke in Russian so that we could not understand what they were saying, ... →

    “Not happy!!!!”

    Posted by V K from Lynchburg, VA on August 13, 2011
    I was promised that the mattress I purchased on Sunday would be delivered the next Saturday. Friday afternoon I received a call stating that there is a "little backorder on the mattress & it will be delivered on the next delivery day". Spoke with the regional manager & asked why ... →

    “Customer Service Nightmare”

    Posted by Ms C from El Paso, TX on April 4, 2011
    WORST FURNITURE SHOPPING EXPERIENCE!!!! Mind you, this is the short version. Bought some living room furniture in December and it went over without a hitch. Went back, bought an additional piece. We were told it would take a week. The week came and went and we didn't receive any call ... →

    “Horrible experience”

    Posted by Matt S from Huntington Beach, CA on October 21, 2010
    we bought a bed, mattress, and mattress pad. Linders gave us a delivery date possibility of the end of august. we were going to be out of town and opted for delivery september 10th. I took the day off of work to receive the product. They called late in the ... →

    “They are liars and thieves!!!”

    Posted by Olivia M from Maple Ridge, BC on July 12, 2011
    I just bought two leather sofas from JR Furniture and since one was in the showroom they delivered that one a week later and promised the other would be delivered within two weeks. First let me tell you that I asked the Sales man (Ram - Vancouver store) that I ... →

    “My Experience Was So Bad, I'm Writing My First Review”

    Posted by denise f from Louisa, VA on July 21, 2011
    Company charged me three times for the product. Did not deliver the product on the scheduled date. I had to load the mattresses on my Prius and drive them home myself because they said there was hold on my bank account even though the money had been removed from my ... →

    “worst company ever to buy from”

    Posted by bachir e from Dollard-des-Ormeaux, QC on August 13, 2011
    Please i beg to not buy from this company. Worst customer service ever...worst shipping. Had to 9 times to get some accurate info on delivery time...and still no mattress. I spent over 2500$ and this is how i get treated...nooo it wont happen again. So thank you internet for letting ... →

    “Lack of Sleep”

    Posted by Jan E from Portland, OR on August 11, 2011
    Do not buy from this store. It took them three tries to get the delivery of this mattress done. That should have been a clue to me! The first delivery, the mattress was ripped and they tried to deliver it anyway. (we refused it) The second delivery, they only brought ... →

    “Deliver Issues”

    Posted by Steven K from Hightstown, NJ on May 30, 2012
    I have yet to get a resolution on my issues. I am very unhappy on the service and deliver from this company. The owner was emailed pics of the damage. I am a first time home owner, and buying furniture. This place ruined that experience. I would never use them ... →

    “Sleepy's sells then drops you.NO CUSTOMER SERVI”

    Posted by J G from Lancaster, PA on September 24, 2011
    We has problems every step of the way with Sleepys. From the sales people not being able to give us a final price from the delivery company refusing to take there shoes off to step inside our new house. Our mattress set began to deform in less the a month ... →

    “Nice people - Delivery Service isn't”

    Posted by Fred J from Chester, CT on September 27, 2011
    If the new matteress doesn't need a box spring, and the old one did, then when they say "includes removal" they should take away all the attendant parts. If this was a free service, I could maybe understand, but if they are going to charge you for delivery/take away, then ... →

    “Drop shippment”

    Posted by Richard R from Orange, CT on November 30, 2011
    Bought Mattress and double Box Spring set. They were 2 hours too early which caused problems to start. The Delivery crew unloaded them by dropping them off the truck to the ground. (appox 4.5 feet). The wood in the box springs do not like that. Management did not seem to ... →

    “Looks and feels like used mattresses? ”

    Posted by Silvia M from Corona, CA on January 15, 2012
    I purchased a mattress from here about 6 months ago. I bought it for $600. The first night of sleep was horrible and it felt like I was getting bit by bugs. I went to visit another store about 2 weeks later and they had the same exact mattress for ... →

    “Do not buy from Rooms to Go”

    Posted by Jonathan M from San Antonio, TX on August 24, 2011
    Hopefully others will read reviews and avoid RTG. They provide awful service and do not seem to care about it. We spent nearly $1800 on 1 mattress/cover/tax and have still not received the correct mattress after 3 failed deliveries. They delivered the wrong mattress twice, Carolina Embrace (about $1200) instead ... →

    “Nightmare”

    Posted by Hiroko S from Mississauga, ON on April 27, 2011
    Disaster!! Worst service ever. Order made the end of Jan, 2011. We were told that it would take 1.5 week to get a bed frame. One month later we got a call, and paid in full for the bad frame and mattress. Then, delivery was not made until mid March ... →

    “Dissatisfied Customer”

    Posted by Doris R from Wilsonville, OR on December 28, 2011
    @font-face { font-family: "Times New Roman"; }p.MsoNormal, li.MsoNormal, div.MsoNormal { margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: "Times New Roman"; }table.MsoNormalTable { font-size: 10pt; font-family: "Times New Roman"; }div.Section1 { page: Section1; } Beware! Where do I begin?!?! (1) My credit card was charged with bogus charges by DWR. I ... →

    “Terrible Customer Service”

    Posted by Glenda W from Rock Hill, SC on October 27, 2012
    wall We ordered a bed from the Pineville store in April and after 40+ phone calls and 4 failed delivery attempts we still have a box springs and mattress on an "loaner frame" and a head and footboard leaning against the wall because there are no rails to put the ... →

    “Damage during delivery”

    Posted by Pamela M from Carrboro, NC on December 8, 2009
    JC Penny offered good selection and prices. But the delivery service was far from white glove. →

    “Very bad store”

    Posted by Rene M from Chula Vista, CA on May 22, 2010
    This store sold me nothing but defective furniture , once they got your money they dont even return your calls once the furniture fails. they dont warranty the stuff they sell. I regret every single purchase i made there and their bbb record is full of complaints , i should ... →

    “Very Pleased”

    Posted by Robert L from Banner Elk, NC on June 24, 2010
    I've just bought my 3rd mattress from The Original Mattress Co. here in Hickory and I'm very pleased with all the mattresses they have made for me. They build them down in Charlotte and I like buying locally when I can. →

    “WORST company I have ever been screwed by!!”

    Posted by jennifer t from Belmont, MA on August 10, 2010
    Absolutely the WORST company I have ever dealt with. I am not the complaining-type of consumer by any means- this is my first time I have even tried to give a bad review about anything. I feel it is absolutely necessary for me to speak up now, as I have ... →

    “Horrible Experience”

    Posted by M B from Mooresville, NC on September 8, 2010
    Owner and salesman were very unprofessional and didn't deliver the product we ordered and paid for in full at time of purchase. Very dishonest business and felt like we did not get treated fairly as a customer. Not to mention, we now have an 18 in scratch in new hardwood ... →

    “I WILL NEVER COME HERE AGAIN.......”

    Posted by esper v from San Jose, CA on September 29, 2010
    I WILL NEVER COME HERE AGAIN!! this place has dissapointed me big time parts from my bedroom set were missing its been two weeks and they still cant get them for me. the delivery people were so rude to me and i was so friendly to them. I am so ... →

    “Stay Away!!!”

    Posted by Mary H from Phoenix, AZ on December 28, 2010
    Stay away from the metro center store! The sales people are nice enough but when it comes to the delivery service forget it. If you do not buy a frame with your matress set they just throw the new box springs and matress on the frame and if it needs ... →

    “Horrible!!!!!!!!!”

    Posted by Jeremy b from Oakdale, CA on February 16, 2011
    I guess the term "Take the money and Run" applies this this poorly operated business. We ordered a very large oak table. They delivered 6 boxes and told us they didn't have TIME to put it together. So we are stuck trying to assemble it, hoping all the parts are ... →

    “AWEFUL AWEFUL SERVICE”

    Posted by Cindy l from Boston, MA on September 4, 2010
    Had to call sleepys customer service about 20 times and have been placed on hol for a total of 2 hrs. iI am still waiting for the mattress as I speak. They say they will deliver at a certain time but do not. Had to reschedule several times. I have ... →

    “Delivery poor”

    Posted by jbcurrier from Vienna, VA on October 16, 2012
    There is a disconnect between the salespeople and delivery. Customer Service is not helpful. I worried about the height of the bed when delivered, but did not realize that Tempurpedic made it so it could be different heights. When I read that I called them, and they recommended I call ... →

    “Good product, poor service”

    Posted by Jonathan P from Destin, FL on January 3, 2013
    Miles has unique furniture offerings and great prices but their service after the sale is very poor. Our salesperson, Perry, has worked very hard to make things right but the company is coming up short. Our furniture took 5 weeks to deliver and the delivery "crew" was two teenagers with ... →

    “Great bed and service”

    Posted by Rick C from Oakdale, CA on January 18, 2013
    Thank you Nina for the great bed and service. The price was fair and there was not pressure to buy. Better service that the people at ST where we felt we were being taken advantage of. →

    “HORRIBLE EXPERIENCE”

    Posted by Kristen C from Richmond, VA on August 10, 2012
    Delivery men came. Were mad my mattress and rails were "in the way". No one at the store told me it's Ashley's policy "to have things out of the way". Excuse me I bought the mattress FROM you too that day. Coulda told me then. So of the two men, ... →

    “Zero Stars..and that's being nice!”

    Posted by michael c from Norlina, NC on February 4, 2013
    horrible customer service, waited for over a month on a sectional, still didn't get it, bold face lied to us without hesitation on more than one occasion! We had to call them they never called us, even when they promised to, just not a good place to get anything! →

    “WORST Customer Service”

    Posted by Jill R from Merion Station, PA on November 12, 2011
    WORST CUSTOMER SERVICE EVER!!!!!!!!!!!!!!!! The salesman was very nice and helpful. I bought a mattress for my 86 year old grandmother. I paid for and arraigned for removal of her old mattress/set-up of her new one. When the delivery guys arrived on Friday afternoon (an hour late), they refused to ... →

    “Poor delivery”

    Posted by Leigh E from Jackson, MS on March 16, 2013
    We were told our mattress set would be delivered on Friday morning, then we were told they could not meet that delivery time and we would be the first stop Saturday morning. We were then told it would be delivered between 11 and 2. Then we were called again and ... →

    “More than the best of a bad situation”

    Posted by Joshua L from Macon, GA on March 22, 2013
    Ordered a Simmons truenergy bed after failing in love with one at a local Ashley furniture. Ordering was a breeze even late at night. Unfortunately delivery agent didn't bring my correct order. Van and Mark welcomed each of my calls for status update and extremely patient with my 20 question ... →

    “Sleepys won't honor comfort exchange policy”

    Posted by Riley L from Chester, VA on January 26, 2011
    I purchased a mattress for $2400 at Sleepys in Chester, Virginia, with hopes I was investing in long-term product that would meet my satisfaction. I chose a bed that would meet my partner and my chiropractic needs,"half soft/half firm". The company assured me the bed would meet our satisfaction since ... →
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