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Customer Service - At a Glance

Q&A Customer Service

Mattress Reviews

Praise for Customer Service

“Great bed!”

• The Saatva brand

Posted by Janet P from Potwin, KS on October 23, 2012

I have to say, I am a very skeptical person. I also hated to take the time to go matress shopping and test matresses in stores. After research into Saavta, I decided to try the Saavta Luxury Firm matress without hesitation to return it if I didn't like it. I ... →

“Thank god For Saatva Mattress .!!”

• The Saatva brand
• Purchased from Saatva

Posted by Henry K from Lyndhurst, NJ on October 27, 2012

I order my mattress on Thursday 10-25-12 and I got my mattress on Friday 1 o'clock in less then 24 hrs.When I lay down on my mattress I felt like I was on the cloud .I just had back surgery so I was looking for a good mattress ,after researching ... →

“Bay Bed”

• The Bay Bed brand
• Purchased from Bay Bed & Mattress (Santa Cruz, CA)

Posted by Topher W from Santa Cruz, CA on November 23, 2009

The first mattress my wife and I bought...it could possibly be the last. We love it! →

“Saatva customer service is the best”

• The Luxury Firm model by Saatva

Posted by Bill S from East Rutherford, NJ on February 11, 2013

Very refreshing in these days of poor customer service to see a company so focused on their customers satisfaction. After I placed my order Paul placed a follow up call to me just to verify my order and to thank me for my order.Excellent customer service!!! Mattress was delivered very ... →

“Wow... I underestimated a great bed!!”

• The Luxury Firm model by Saatva
• Purchased from Saatva

Posted by Davyn A from Blaine, WA on January 6, 2013

I just bought this bed after seeing so many positive reviews and can't believe the results after 2 sleeps!! I had a Seely Posturapedic and thought I had a good bed. My back issues,recent bad sleeps and an agreeing girlfriend gave us good reason to buy a new bed. I ... →

“Great Mattress ”

• The NasaFoam brand

Posted by fidell l from Mississauga, ON on January 7, 2013

Called nasafoam asked where there dealers where they recommended i come to there offices, went over to there offices, very friendly staff, i wanted a natural mattress, without the harmful chemicals asociated with most mattresses, purchased there natural model. they spent hours with me which made me feel great as ... →

“Blissful slumber!”

• The Selene model by Tempflow

Posted by Karen S from Thousand Oaks, CA on December 12, 2012

As a physical therapist for nearly 15 years I recognize the importance of good support while you sleep. The investigation in purchasing a new bed was primarily based on my husbands need for good support for his occasional back pain. I thought it was an excellent opportunity to research mattresses ... →

“So far....”

• The Genius model from the Serta iComfort line by Serta
• Purchased from Mr Mattress

Posted by Valerie E from Clarksburg, WV on January 3, 2013

We love our new king sized Genius. We both have back and joint issues. So far we have not experienced the mattress heating up, unpleasant odors, sinking in of the mattress, or anything else negative. We are both 'plus sized' people and my husband is always warm. The salesman did ... →

“Coughing all night but mattress is comfortable”

• The Savant model from the Serta iComfort line by Serta

Posted by Susan O from Huntington, IN on January 20, 2013

The "Off Gassing" from the mattress is not tolerable by a person with sinus/allergy problems and sensitivities to strong odors including perfumes. I picked this iComfort mattress because the other foam mattresses were smelling really bad in the show room and I did Not notice any smell from the iComfort ... →

“Unfortunately, this did not work.”

• The Pure LatexBliss brand

Posted by David R from Los Angeles, CA on April 17, 2012

Can a mattress be both too soft and too firm at the same time? It appears so. From the very day that my PLB mattress arrived, things did not seem "right." When laying on either the left or right side of the bed, I had the sensation of being on ... →

“Best Bed in the World”

• The Martinique model by REM Sleep

Posted by Diane C from Folsom, CA on December 6, 2010

My husband and I laugh because we LOVE our bed. We actually have conversations (often) about how comfortable it is. We stay in very nice hotels with lovely beds and bedding but NOTHING is as comfortable as our Martinique from REM Sleep. We have had our bed over a year ... →

“Best Bed Ever”

• The Martinique model by REM Sleep

Posted by Cyndy B from Washington, PA on September 16, 2011

My husband and I purchased REM at a home show in Pittsburgh. We purchased the bed because we were both tired of not getting a good nights sleep and waking up with back pain. Best decision we've made on a bed purchase in 20 yrs. We would sleep on nothing ... →

“Comfortable!”

• The Martinique model by REM Sleep

Posted by Deanna H on July 10, 2011

After searching for a bed for almost two years, we thought we found the one! The one that would reliever our back pain and help us get a good night's sleep. We were wrong. Unfortunately, my husbands back pain has gotten worse since we starting sleeping on this bed and ... →

“ InnoMax Air Beds”

• The InnoMax brand
• Purchased from InnoMax (Fort Collins, CO)

Posted by Lynda C from Loveland, CO on January 23, 2012

Bed Leaked within months of purchase. We've taken it back only to have them charge us because the valves (which have broken several times and they admitted have KNOWN problems) continue to break. Of course this was never covered by their fake warranty. I say fake because it is worthless. →

“WoooW!”

• The Brooklyn Bedding brand

Posted by Jay F from Show Low, AZ on February 22, 2013

Wow... I mean wow. I was so leery about buying a mattress online but this such a great investment. I got my bed last week and the sleep I've had is so much better, I can't even describe it, I never want to get off! These guys are great with ... →

“Nature's Sleep's gel memory foam mattress changed my life”

• The Nature's Sleep brand

Posted by Greg W from Boca Raton, FL on January 11, 2013

To the average consumer, in a general sense, me, this was a lot for a mattress. My family all heard about how great gel mattresses were and how it would work wonders for my aching back but I was stubborn. A month ago, my old mattress was tearing me apart. ... →

“AMAZING COMFORT”

• The Martinique model by REM Sleep

Posted by Patti S from La Verne, CA on October 18, 2010

I have had 5 back surgeries and never thought I would be able to sleep longer than two hours at a time without getting up, walking around, etc. I never stay in bed longer than 6 hours but the night nerve pain would have me up constantly. Our REM Sleep ... →

“Great Service and Great Mattress!!!”

• The Tempflow brand

Posted by Yuan N from San Francisco, CA on January 23, 2013

My husband and I decided to get rid of our old TempurPedic mattress and upgrade to a new and better mattress. We decided to try something other than Tempur-Pedic, as their prices are pretty steep and don’t always correspond to what you get. At first we went down the more ... →

“Fabulous!”

• The Luxury Firm model by Saatva
• Purchased from Saatva

Posted by Nancy S from Escondido, CA on July 28, 2012

Saatva's customer service should be the standard for all companies! Friendly, professional, informed, and respectful. They care very much that their customers are happy. Delivery was SO fast; I ordered on a Tuesday and received the bed on Thursday. The deliverymen asked to wash their hands before removing the plastic ... →

“Great Mattress! Worth the money for a good sleep!”

• The Nature's Rest line by Spring Air
• Purchased from Cardi's Furniture

Posted by Greg W from Miami, FL on October 24, 2010

For years i've had sleep problems. I even went to the doctor for it. I knew that some of the problem was probably contributed to the fact I was sleeping on a $150 mattress that was 10 years old. I've always wanted to get a new top of the line ... →

“No more pain!”

• The Restwell (Canada) brand

Posted by Eleanor M from Calgary, AB on February 3, 2013

I used to wake up at night all the time and had a lot of lower back pain and sore shoulders. This mattress kicks butt. The memory foam relieves pressure points. The pocketed coils confirm to my back. I don't have back pain any more. One problem is that the ... →

“Excellent Sleep Experience”

• The Martinique model by REM Sleep

Posted by Vicki S from Morenci, AZ on January 20, 2011

Relocated & sleeping in temporary lodging on a mattress that took me from no back pain to terrible pain in 10 days. I search the internet, read some great reviews, and with TempurPedic experience in the past knew I wanted a similar bed. Dealer took my order in the midst ... →

“Wasn't sure initially, but now happy”

• The Martinique model by REM Sleep

Posted by Sarina F from Brentwood, TN on November 23, 2012

After returnig a sleep number mattress which failed to live up to expectation, I decided to do some research before buying the next mattress. Since I purchased a non refundable adjustable base for a split king mattress with the sleep number mattress, I decided to look into memory foam as ... →

“Absolutely Thrilled!”

• The Paradise model by REM Sleep

Posted by Patrick W from Parker, CO on May 17, 2011

Our friends bought their bed at a county fair. They were so happy with it, I called REM Sleep Solutions and spoke with Kathy Moyer, who explained how the bed works and all of the available options. I mentioned that I lived out of state and had some special delivery ... →

“Saatva Extra Firm Mattress ”

• The Extra Firm model by Saatva
• Purchased from Saatva

Posted by M J from East Brunswick, NJ on November 28, 2012

Dealing with Saatva, in particular Mr. Brians, was a pleasure from start to finish. The customer service offered is outstanding and completely professional. This company has set a standard that every other business should follow. Their products are manufactured using the highest quality materials and it shows. They also offer ... →

“Excellent Value and the greatest customer service”

• The Extra Firm model by Saatva
• Purchased from Saatva

Posted by Marc L from North Branford, CT on November 28, 2012

After horrible and costly mattress purchases from major retail stores that led to premature sagging and back pain, I stumbed upon Saatva mattress company via the Internet and took a chance of buying without testing in person. This was a gut purchase and I must admit I was skeptical. These ... →

“Finally A Company that Stands Behind Their Product”

• The Nutrition model from the Pure LatexBliss Couture Collection line by Pure LatexBliss

Posted by Paul S from Pompano Beach, FL on December 1, 2012

2011 Bought Mattress from Mattress Express. 2013 had sag and found out that mattress Express was taken over by Mattress Firm. Mattress Firm sent a technician out to examine if there was a defect. The technician saw the problem immediately and sent his report to Mattress Firm. Mattress Firm failed ... →

“Luxury ”

• The Paradise model by REM Sleep

Posted by Debi S from Red Deer, AB on March 15, 2011

We purchased two REM Sleep beds at the Calgary Stampede Exhibition. We purchased one for ourselves and one for my sister. We had been looking at adjustable beds for several months for my sister. At the age of 50, she became physically handicapped. After a series of operations, she had ... →

“Love it”

• The Saatva brand

Posted by Donna C from Blue Mountain Lake, NY on December 8, 2012

No more aches, and pains in the morning. There is such a huge difference in the quality of our sleep. I was skeptical about ordering a mattress on line. Believe me, I did my homework. I checked all the feedback, and the construction of the mattress. I' m not sorry. ... →

“sublime sleep and customer service!”

• The Radiant Firm model from the Carolina Mattress Guild Nature's Image line by Carolina Mattress Guild

Posted by Rona S from New York, NY on February 2, 2013

I first bought a CMG Radiant Plush at Sleepy's after I took their sleep diagnostic and was told I should have an EXTRA plush mattress. I was skeptical, but went with their assessment and bought the CMG Plush as it felt luxurious in the store. It took me a month ... →

“What took us so long?”

• The Martinique model by REM Sleep

Posted by F & N A from Greensboro, NC on February 17, 2011

It's hard to put into words how great this mattress is, coupled with superior service and a super easy ordering process. We would never concieve of buying a mattress sight unseen, and we did countless hours of research before we invested in our next mattress. This was the only mattress ... →

“Like Paula, but bought for comfort”

• The Serta Paula Deen line by Serta

Posted by Nancy C from Providence Forge, VA on February 6, 2011

New line of mattresses with Serta. Came in to look at a lower cost memory foam but as soon as I tried the Paula Deen Lady Bird I was hooked. Looking for a mattress that would give hip and back support since I am a side sleeper, and was very ... →

“feeling like a queen”

• The Cantwell Therapeutic line by Cantwell
• Purchased from Cantwell Sleep Stores (San Antonio, TX)

Posted by Sharon P from San Antonio, TX on March 16, 2011

My experience with the mattress is awesome. But I knew it would be, because I have purchased with Cantwell before and was satisfied. A few family member has also purchase with them and are completely satisfied. The mattress is of great quality and comfort that if a person could stay ... →

“I'm Satisfied”

• The SleepLogic ChiroSense line by SleepLogic

Posted by Andrea T from Dover, OH on July 23, 2011

I spent a lot of time searching for a new mattress online, in stores and on the phone. I found Sleep Logic on the internet and later that weekend my husband and I went to the Canton location. The service was great. They welcomed us into the store and really ... →

“Excellent Product and Spectacular Service”

• The Martinique model by REM Sleep

Posted by Odilia M from San Diego, CA on February 9, 2011

Absolutely Outstanding! An overall perfect experience! It has been a long while since I had been able to sleep through the night, wake up refreshed and rested, and without a backache! Since the Martinique arrived, I do! This bed has provided a huge improvement in my quality of life! I ... →

“Spectacular bed - We are Thrilled”

• The Saatva brand
• Purchased from Saatva

Posted by Mark B from New York, NY on March 20, 2012

I'll start off my saying I'm pretty thrilled with this purchase (We received it last month - 2/12). Its a very high quality bed at an unbeatable price and everything promised on the website been true plus more. When you get the bed instantly you see the value of the ... →

“I would highly recommend the Luxe-Pedic Wellington Memory Foam Mattress”

• The Luxe-Pedic brand

Posted by Charles M from Cary, NC on June 13, 2012

The mattress contours to your body giving total support for a great nights sleep. Its also very cool & comfortable to sleep on. You will not be disappointed. They blow away all the competition hands down. As far as I am concerned it feels better than the Tempur-Pedic Cloud Luxe ... →

“Committed to YOUR Comfort!”

• The Pure LatexBliss brand

Posted by John A from Shawano, WI on May 12, 2012

Bottom line. Premium mattresses are NOT worth the money. I am tired of waking up sore. I did not wake up sore on my Sealy. But after trying two different Premium mattress (Tempurdedic and Pure Bliss Latex), I wake up most mornings with sore upper back muscles. WG and R ... →

“Saatva Mattress/ ”

• The Saatva brand

Posted by Judi L from North Hollywood, CA on June 25, 2012

My husband and I recently purchased our first Saatva mattress, and I cannot speak highly enough about it. It is by far the best mattress we have ever owned and in fact the best we have tried, having previously shopped around before we heard about this company. The mattress is ... →

“Saatva Extra Firm”

• The Saatva brand

Posted by Loretta C from Forked River, NJ on July 2, 2012

I just want to say that I am very impressed and very pleased with my mattress. At first we thought the extra firm would be a little too much, but we are loving it. The quality and the craftmanship of this bed far exceeded my expectations from ordering online without ... →

“RETIRED? PROBLEMS SLEEPING?”

• The Saatva brand
• Purchased from Mattress Direct Online

Posted by Sue M from Dover, NH on June 29, 2012

Dear Ron, On March 13th you took our call. After assuring us that buying a mattress online was an innovative way to try it out and return it if you were unhappy......we wanted to give Saatva a go. I had researched online a good deal, but the thing that really ... →

“best sleep I have had in years ”

• The Martinique model by REM Sleep

Posted by jackie s from Encinitas, CA on July 2, 2012

we bought the bed at a recent fair. we were not in the market for a bed, and the next morning was concerned and did a lot of research on the bed and actually got a phone call from the manufacturer. Both The manufacturer REM and the distributor Westbay are ... →

“Found a gem of a mattress”

• The Selene model by Tempflow

Posted by Daisy W from Tarpon Springs, FL on December 14, 2012

Highlights: Excellent customer service and follow up, resourcefulness in meeting my req.s The willingness to work with me to deliver. The professionalism and customer care I received when trying to determine if I could find a mattress suited to my needs. I needed a mattress that breathed and wouldn't be ... →

“Great Mattress”

• The Ultra Plush model by Saatva
• Purchased from Saatva

Posted by Jennfier T from Topanga, CA on September 14, 2012

The cusomter service at Saatva is very easy to work with. Delivery is very quick. The mattresses are low prices for the quality of the mattress! And there seems to be minimal "outgassing" of anything that feels toxic. Thanks so much Saatva! I would definitely recommend this company to friends! →

“AZ in SD”

• The Luxury Firm model by Saatva

Posted by Adrienne Z from San Diego, CA on July 20, 2012

After copious and rather compulsive net searching, I honed in on this company, possibly because of the professionally done and informative website. I also liked the fact that they offered a reasonably priced spring type mattress with an organic cotton cover, that they claim uses a 'thistle' not a chemical ... →

“Love my Saatva”

• The Extra Firm model by Saatva
• Purchased from Saatva

Posted by Boris P from Austin, TX on February 2, 2013

I am a week in after owning a Temperpedic and have had the best sleep in my life. I have done a lot of research with most mattresses in the $2k+ range (the Saatva site is right). I spent a lot of time in mattress stores - Mattress Firm, etc. ... →

“Great Matt and price”

• The Bowles brand

Posted by Mark T from Louisville, KY on February 26, 2013

Really had a good experience. Run like a mom and pop shop. Very accomodating in the delivery and setup. Polite delivery personel that I would recommend, →

“The TRUTH about SAATVA”

• The Luxury Firm model by Saatva

Posted by Daren C from Valdosta, GA on September 28, 2012

Got my soft luxury queen in last month and if there is a pea under it unlike the fairy tale I sure couldn't feel it. God bless the Ed Brians of the world if there are any more left out there. Best customer service in the world and I work ... →

“Saatva is Zappos of Mattress Buying!”

• The Luxury Firm model by Saatva

Posted by Mark B from Sagaponack, NY on September 30, 2012

My wife and I have been fortunate enough to recently build a new summer home out in the Hamptons of Long Island. We have dealt with contractors, electricians, plumbers, surveyors, the town board, painters, landscapers...I won't go on but instead, just leave it to your imagination what time it takes ... →

“The BEST Luxury Mattress At Any Price”

• The Luxury Firm model by Saatva

Posted by Peter S from Bridgeport, CT on October 7, 2012

I can't say I'm an expert with regard to mattresses. When I left a 35 year career as Creative Director for a major Advertising Agency my timing was perfect - the economy collapsed. I took a job with a major mattress chain both selling and creating campaigns to promote certain ... →

“Bliss”

• The Prodigy model from the Serta iComfort line by Serta
• Purchased from Metro Mattress

Posted by david f from Ithaca, NY on October 15, 2012

They say that the people that write reviews are those that either love or hate the product. Well, we are the ones that love it. I weigh 185 and my girlfriend is about 115. We have only had it for two months but we both rave about it. Although it ... →

“The Best Mattress Ever”

• The Paradise model by REM Sleep

Posted by Rob P from Rahway, NJ on March 13, 2013

Just got our new mattress delivered Saturday. We bought it at the Philly Home Show. Trish was the best, most knowledgable mattress salesperson I have ever experienced. We were a little skeptical about a memory foam mattress. But I have to say, I can not tell you the last time ... →

“APlusPlus”

• The Luxury Firm model by Saatva

Posted by Judith S from Palos Verdes Peninsula, CA on March 17, 2013

Fantastic service and attitude toward the customer. Needed to make an exchange and the company executives called me personally to explain why the full size I ordered was slightly smaller than I thought it would be. It was too short for my 6ft husband and they explained that they allowed ... →

Complaints for Customer Service

“Good for a year!”

• The Pure LatexBliss brand

Posted by Robert B from Charleston, SC on December 8, 2012

In one year the bed was so soft you could push it way down with two fingers. It got to a point that our backs were in extreme pain. We contacted tyre company and was told someone would come out to look at it. I waited for an entire month ... →

“Sagging Nightmare!”

• The Englander brand

Posted by Chris N from Monson, MA on August 6, 2012

We paid $3,000 for a King size with a pillow top and their box springs in 2008-09. In less than a year it started to sag. It is now sagging more than 3 inches. I have to "roll up" the ridge to get out of bed. I called the Englander ... →

“Airsprung Birghton lousy mattress”

• The Airsprung line by International Bedding
• Purchased from Mattress One

Posted by Susy M from Cumming, GA on July 26, 2012

Last August 11th I helped my elderly aunt buy three Airsprung Brighton beds in Miami at a local store, Mattress1 One. The bed they had on the floor was really good and firm. I do not live in Miami and so wasn't there when they delivered the beds on the ... →

“Worst two mattresses ever made”

• The Park Place brand

Posted by Dick P from Mansfield, TX on May 10, 2012

To begin, I rarely write review unless I am really excited or upset. And I give it alot of thought prior to posting. Secondly, I travel for a living, and sleep perfectly every night in a different hotel. So, as you can see, I am not a picky sleeper. Now ... →

“The sink hole bed ”

• The Sleep Adjustment Bed model by iSleep

Posted by KRISTI T from Waterloo, WI on September 18, 2011

I can not begin to tell you how disappointed I am in this bed. We have had this bed for four years and have tried to make it work, especially after spending $3,000.00 dollars! I too, trusted our chiropractor's advice and truly wanted to believe this was going to help ... →

“Aches and pains”

• The Pure LatexBliss brand
• Purchased from Siesta Sleep Works

Posted by David D from Astoria, NY on December 30, 2012

I was so looking forward to receiving my new Mezzanine mattress and 3" slow response active fusion topper. I previously had an "S" brand mattress with built in topper which after only 2 years has sunk in in the middle (the fiber fill material shifted outward) making some nights less ... →

“Absolute Garbage and Not worth the money”

• The iSleep brand

Posted by Dawn D from Portland, OR on December 13, 2010

First off, it is really stupid to only get this mattress through a doctor or chiropractor. My chiropractor recommended the mattress to me based on someones review so I called and talked to the salesman. They base the bed on each person so they say, they take height and weight ... →

“Over 2 1/2 in sag and on only 2 years old”

• The Englander brand
• Purchased from Scott's Furniture (Cleveland, TN)

Posted by Jennifer M from Athens, TN on January 13, 2011

purchased the "top of the line" available at our local furniture store, Scott's Furniture in Cleveland, TN, paying over $1500 for a queen size mattress set from Englander with the then "new" Bamboo cover that "wicks" moisture away providing a better night's sleep. They failed to mention that while the ... →

“Customer Service Sucks”

• The Genius model from the Serta iComfort line by Serta
• Purchased from America's Mattress

Posted by Bob M from Wilmington, NC on January 11, 2013

Good mattress but in today's day and age, if you spend 2k, you should have wonderful customer service from a central location, not a local sales rep. →

“Famsa”

• The Sleeptronic Royal Rest line by Sleeptronic
• Purchased from Famsa (Houston, TX)

Posted by Anthony R from Pasadena, TX on September 19, 2012

I still remembered the woman selling us this bed, OOoo is the best of the best, I highly recomend you getting this mattress is the best, yea the best of the nightmares after a few months. →

“Wish I would have done more research!”

• The Serta Vera Wang line by Serta

Posted by Jason F from Omaha, NE on October 19, 2012

My wife and I purchased a Vera Wang mattress for $2500 in April of 2011. It was less than 6 months before it started sagging pretty badly. We rotated the mattress as we were told to in their instructions, and it was still that bad. We contacted The Bedding Company ... →

“hang on to your money”

Posted by Cammy W from Mountlake Terrace, WA on October 21, 2012

Don't ever buy a ": just returned today after only one night" there's nothing wrong with it you just don't get the 100 days to try out bed. BAD move on my part. They sent it back because is sagged and was lumping, All I wanted was an exchange, Oh ... →

“STOP!! BUYER BEWARE!!”

• The InnoMax brand

Posted by Jessica B from Riverside, CA on October 29, 2012

I am so tramatized by this two month process that is not even over, I can't even tell you how bad John Smith and Mike at Innomax factory are, but INNOMAX is even worse for allowing people like this to work for them. But for now, take my word and ... →

“Totally Impressed”

• The Luxury Firm model by Saatva
• Purchased from Saatva

Posted by IV C from Lake Oswego, OR on November 14, 2012

I am totally impressed with the company as reflected in the email I wrote to Ed Brians at Saatva: "Dear Ed, I've been meaning to write ever since you called me last week about the bed we purchased...you have restored my Faith! Thank you so very much for your kindness ... →

“Trash”

• The Park Place American Comfort line by Park Place
• Purchased from Nothing But Beds

Posted by Bob H from Blairsville, GA on November 16, 2012

I bought this Bed at Nothing But Beds in Murphy NC. The owners step daughter told us this bed even though a pillow top would keep it's firmness because it had more coils than other mattresses. What a mistake we made, we believed her. By three months time the bed ... →

“Plush Simmons Mattress cave in”

• The Beautyrest line by Simmons
• Purchased from Macy's

Posted by Darissa H on November 19, 2012

I had always slept in a Simmons bed since I was a child. My parents and grandparents never brought another brand of matters because my family believed “It was worth buying a Simmons for its reliable quality.” I got married last year and obviously I told my husband our mattress ... →

“Mattress size is not correct!”

• The Serta iSeries line by Serta

Posted by Christie S from Ladera Ranch, CA on November 23, 2012

I bought the iseries from Macy's in July. I was converting a queen size frame to a California king, so I had to measure the mattress. Cal. King is supposed to be 72x84. This measured 70x82. When they replaced it, again it was 70x82. When I contacted Serta, they told ... →

“I regret the purchase of my iComfort”

• The Savant model from the Serta iComfort line by Serta
• Purchased from Bedmart (Chandler, AZ)

Posted by Sharon S on December 2, 2012

I am so dissapointed in my $2,000 iComfort bed and even more dissapointed in the level of customer service from Serta. I am playing by Serta's warranty rules yet after numerous calls and visits to the store where we purchased it, and two calls to Serta, my husband's side is ... →

“Poor value for the money”

• The Beautyrest line by Simmons
• Purchased from Snooze Mattress Company

Posted by Theresa H from Saint John, NB on January 30, 2013

This mattress did not hold up. Sags after 5 years and pillow top sags to one side with indentations around edging. Very poor customer service. I was flatly refused any compensation It is garbage after 5 year. Buy at Sears, Don't buy from a mattress gallery →

“double hammock”

• The Stearns & Foster Latex line by Stearns & Foster

Posted by Mrs A from Calgary, AB on March 2, 2013

I would never recommend this bed or Sleep Country to anyone. Huge waste of money, so TERRIBLY ncomfortable around the one year mark, sore backs, necks, hips... Sleep Country sent out a 'technician" who used a level and ruler, that has no real measuable pressure to make the 'reading' accuarate. ... →

“Sagging on both sides up to 11/2"”

• The Aireloom brand
• Purchased from Best Mattress

Posted by Gary M from Mesquite, NV on March 3, 2013

Air Loom Mattress Co. (E.S. Kluft & Company) warrantied the first mattress and we upgraded to the Carlton East King firm with the understanding that a $2700.00 mattress would perform to the company and my standards. Not so, after only 110 nights of use the same situation of sagging occurred. ... →

“lumpy in lubbock”

• The Englander brand

Posted by marcia c from Toledo, OH on March 5, 2013

extremely horrible mattress and company,you will need a lawyer, this company's warranties aren't worth the paper their written on,no customer loyalty,company customer service not helpful →

Store Reviews

Praise for Customer Service

“Gottshocks”

• Purchased from Gottschalks (Capitola, CA)
• The Chattam & Wells line by Spring Air

Posted by Eric H from Santa Cruz, CA on December 1, 2009

store is gone →

“Good store in Manhattan”

• Purchased from Sleepy's (New York, NY)
• The Sealy Posturepedic line by Sealy

Posted by David L from New York, NY on December 9, 2009

Overall, a good experience. →

“A great option in Canada”

• Purchased from Sleep Country Canada (Toronto, ON)
• The Sealy brand

Posted by Karen Y from Etobicoke, ON on December 16, 2009

Sleep Country Canada has a decent collection and great service, based on our two experiences. →

“great service”

• Purchased from Bedmart (Redmond, OR)

Posted by Less C from Woodburn, OR on January 4, 2013

Had great service and very patient. Also the delivery guys were awesome. will definitely shop there again. Sending all of my friends and family there. customer service was better then anywhere else I had been. →

“Mattress Noises”

• Purchased from Dreamland (Oklahoma City, OK)

Posted by Michael H from Oklahoma City, OK on August 3, 2010

Good Store, good prices, good service and delivery but it squeaks and makes other noises. →

“Warranty ripoff”

• Purchased from Sit n Sleep (Norco, CA)
• The Kingsdown brand

Posted by Lori K from Corona, CA on December 15, 2011

We purchased a mattress and after only 3 years it had an almost 2 inch dip in the middle. After going through a mattress inspection we were given a credit for a new mattress, but when it came time to deliver the delivery people inspect your old defective mattress before ... →

“A+ all the way around”

• Purchased from Mark's Mattress Direct (Grand Rapids, MI)

Posted by Renee W from Saint Joseph, MI on October 6, 2010

Excellent Selection, Price, Customer Service and Delivery. The personel was very knowledgable and the delivery person extremely professional. I would highly recommend them to anyone and will return. I believe they now have multiple locations which will be beneficial to us as well. Thanks Mark's Matress Direct, you made the ... →

“Spot on and I live in Manhattan Beach”

• Purchased from Ortho Mattress (Hawthorne, CA)
• The Stearns & Foster Estate line by Stearns & Foster

Posted by Danny L from Manhattan Beach, CA on October 11, 2010

Great service, product and attention to all of my needs. I sleep like in a hotel every night. Wow. I was impressed with the personal service and the attention to my sleeping needs and patterns. Could not be happier. Once in a while you find a place that does a ... →

“BEST NIGHTS SLEEP”

• Purchased from Mark's Mattress Direct
• The Eclipse brand

Posted by jason s from Greenville, MI on October 21, 2010

Mark and his staff were very patient and helpful. I did my fair share of shopping(Artvan, Sleep Doctor, J Stevens, Sams Club and a few more) Mark Mattress was the highest quality and best price. I even referred some of my family and co-workers to the store and they all ... →

“Great Selection!”

• Purchased from Gardiner's Home Furnishings (Towson, MD)
• The Beautyrest line by Simmons

Posted by Larry J from Baltimore, MD on October 21, 2010

This is the first review I have ever written, but having recommended this store to my friends and family, and hearing my husband say "This really is a good bed" most mornings - I figured it was time to take the plunge. Let me start by saying that this was ... →

“Very informative and customer friendly”

• Purchased from Mattress Overstock (Lombard, IL)
• The Sealy brand

Posted by Asai D from Lombard, IL on October 26, 2010

Overstock Mattress gave us a good deal on a Queen mattress that we recently purchased. Joe at the store was very patient and informative. He gave us a good deal on the mattress too. He explained about the mattresses they have and also gave us enough time among ourselves to ... →

“Mattress Purchase”

• Purchased from Mattress King (Arvada, CO)
• The Serta Trump Home Luxury line by Serta

Posted by Jon T from Denver, CO on November 3, 2010

Great selection to choose from, and very profesional and got a great deal, I ended up buying a new serta trump mattress. I am very satisfied with my purchase and would go back in the future. I am a picky buyer and wanted a quality mattress and I am glad ... →

“Awesomeness ”

• Purchased from Mark's Mattress Direct (Grand Rapids, MI)
• The Sealy brand

Posted by bert d from Grand Ledge, MI on November 27, 2010

I had just moved to Grand Rapids area for school and needed a bed. Someone suggested Marks Matress Direct. I was a little iffy on the name but once I got there I knew this was where I was gonna get my bed. Low prices for awesome beds. They really ... →

“Excellent Sales Experience”

• Purchased from Mattress Source (Columbia, SC)
• The Stearns & Foster brand

Posted by John S from Irmo, SC on December 15, 2010

In today's world that is quick to bad mouth a company, I felt the need to express the wonderful experience that we received from Mattress Source. My wife and I visited the store on Harbison Blvd. and dealt with the manager, Ryan. The selection to choose from was more than ... →

“We'll Stand By You”

• Purchased from Lebeda Mattress Factory (Marion, IA)

Posted by Lela W from Leesburg, VA on December 28, 2010

We walked into the Lebada Mattress store and looked around. Then we talked to a salesman and told him what we wanted in a mattress. Something firm that would fit into our water bed frame. It has been the most comfortable mattress we have ever slept on. Nothing compares to ... →

“Mattress Source gave me sweet dreams”

• Purchased from Mattress Source (Columbia, SC)
• The Luxe model from the Tempur-Pedic TEMPUR-Cloud Collection line by Tempur-Pedic

Posted by Tim W from Columbia, SC on December 31, 2010

I came in the store, after only doing a small amount of browsing elsewhere, and was completely opposed to Tempurpedics. The manager of the store was so knowledgeable and helpful he completely changed my mind about them. He showed me other options (pillow top, latex, and memory foam) while informing ... →

“Knowlegeable and Friendly”

• Purchased from Mattress Source (Pineville, NC)
• The Serta brand

Posted by Brandi L from Monroe, NC on January 5, 2011

I purchased a queen sized mattress for my home a few years and happened to stop in at this store. So glad I did. The customer service was impeccable as well as the selection. Recently I had an issue with my mattress, so I called to see what I could ... →

“Best Prices Around”

• Purchased from Beds To Go (Maryville, TN)
• The Restonic HealthRest Memory Foam line by Restonic

Posted by James C from Maryville, TN on January 8, 2011

What a wonderful experience! Lots of knowledge with each and every product available on the market today. I have shopped the Knoxville and Maryville market and have found these guys to be the best. Best Prices Best Service Great People! I will continue to do business with these guys as ... →

“returning customer”

• Purchased from Friendly Ed's Beds & More (Abilene, TX)
• The Lady Americana Elite line by Lady Americana

Posted by Billie R from Tye, TX on January 28, 2011

I bought a twin size bed for my son when he was 5 yrs. old in 1986. I bought a queen bed for me in 1998. My oldest son got married in 2001 I got them a queen bed for a wedding present Got my youngest son a queen bed ... →

“Thanks for the great help”

• Purchased from Sleep One Mattress Superstore (Lenexa, KS)

Posted by eddie t from Kansas City, KS on January 29, 2011

I take time to write reviews especially when I have a good experience with a business. These folks were glad to spend time with me and I got just what I wanted at a great price! That other review makes no sense to me, if they knew it was a ... →

“Best Place to Buy a Mattress”

• Purchased from Mattress Corner (Prince Frederick, MD)
• The ComforPedic line by Simmons

Posted by Peter I from Lusby, MD on February 6, 2011

What a relief to find a place where the sales people are not like used car salesmen. The sales people are actually the owners. They are a family run business and are truly concerned about maintaining a great reputation. They were honestly concerned for my comfort and went above and ... →

“Best Deal I found!”

• Purchased from Cannon's Furniture (Elizabethton, TN)
• The Genius model from the Serta iComfort line by Serta

Posted by Darrell H from Elizabethton, TN on December 22, 2011

cannon's is where I found my mattress. They were $200 cheaper than other stores, and I even got it delivered the same day after I bought at 4 o'clock!!!!! They were really cool and I got everything I wanted and more. Plus my mattress has a 25 Year warranty!!!! I ... →

“Great Store”

• The Canterbury model from the Verlo Crafted Tradition Line line by Corsicana

Posted by Jim T from Magnolia, TX on December 22, 2011

Great Shopping experience, great value, great customer service. Would recommend this place to everyone. For the best deals on beds and furniture see Bill at Mattresses and More in Magnolia, TX. I shopped everywhere and found high prices, rude and pushie salespeople and no customer service. I was told to ... →

“Best Mattress Price”

• Purchased from Satellite Store (Cleveland, GA)

Posted by Hubert G from Cleveland, GA on February 19, 2011

I shopped all around, tried out many mattress sets, the price here was 50% less for the same features! In other words I wasted a lot of gas by not going here first. 5 stars all around! Sales people were knowledgeable and helpful. Delivery guys were super nice and good ... →

“Great online purchase!”

• Purchased from Sleepy's
• The OriginalBed model from the Tempur-Pedic TEMPUR Collection line by Tempur-Pedic

Posted by D. B from Brockton, MA on May 27, 2011

I was shopping for two twin Tempur-Pedic OriginalBed mattress sets. The different stores I looked at all had the same price, but Sleepys offered two free Temper-pedic Symphony pillows with any mattress purchase. I got four free with my purchase! I also found the set priced $50 lower online at ... →

“great service”

• Purchased from DotcomBeds
• The Englander Rest & Restore line by Englander

Posted by carmen l from Old Hickory, TN on June 19, 2011

I can't remember the fellas name but I am certain he was the owner. He was very helpful and sells well crafted beds at great prices. Don't be fooled thinking certain brands are the best. Look into warranty info and ask as many questions as you want.. at dotcom beds, ... →

“Bounding in knowledge”

• The Tempflow brand

Posted by Karen S from Thousand Oaks, CA on December 12, 2012

The mattress store we went to for our memory foam mattress was an excellent site to try out several types of mattresses. Relief-Mart and their staff were extremely knowledgeable about the varies products and features. We had to try several density foams because my husband prefers a much firmer mattress. ... →

“Poor Quality”

• Purchased from Ashley Furniture (Huntsville, AL)
• The Westbend model from the Sealy Posturepedic line by Sealy

Posted by Kyle M from Madison, AL on June 30, 2011

I purchased almost $7k of furniture when we moved to the area. After a few months of use, springs and cushions sag and become very low to the ground. The mattress I purchased was a sealy for an higher price thinking it was better quality. After a few months, it ... →

“New Store Grand Opening”

• Purchased from Sleep One Mattress Superstore
• The Dr Breus Bed line by International Bedding

Posted by Mark G from Kansas City, MO on July 12, 2011

I would buy a bed from SleepOne again. The staff provided us with excellent customer service and answered all of questions to our satisfaction. We were looking for new mattress a I did a ton of research on line and they had just what the Sleep Doctor ordered. The staff ... →

“Great Service”

• Purchased from Mattress Showroom (Redlands, CA)
• The Diamond brand

Posted by yesi l from San Bernardino, CA on August 10, 2011

Bill Kolodzik (Manager) was the person who helped me, I was in and out of the store in 15minutes if not less. He was really nice, proffessional, and asked the right questions right away, actually after he greeted me his question was, "What size are you looking for?" He beat ... →

“Awesome Service”

• Purchased from Joplimo Mattress

Posted by Paul S from Brookline Station, MO on December 13, 2012

My wife and I had been shopping for several weeks and couldn't find anything that we agreed on. Jared and Jeff were so helpful in taking away all the confusion. They really took the time to help us find the right bed. My wife and I are super excited to ...

“Amazing Customer Service”

• Purchased from Furniture Warehouse (West Jordan, UT)

Posted by Eden W from Eagle Mountain, UT on August 15, 2011

My husband and I bought a mattress and box set that was on sale and after we bought it we found out that if you Like their FaceBook page you can get free delivery. I wasn't sure I would still qualify since we bought the mattress pretty much at the ... →

“Great customer service”

• Purchased from The Brick (Kirkland, QC)

Posted by Kim W from Pierrefonds, QC on September 2, 2011

Nice variety of furniture and pricing is fair for the quality. Sales staff is very personable and the customer service on the phone was great! 1st delivery from the Brick store left a lot to be desired; spoke in Russian so that we could not understand what they were saying, ... →

“Sleepy's Took All the Time In the World To Make Me Satisfied ”

• Purchased from Sleepy's (Brookfield, CT)
• The Dr Breus Bed line by International Bedding

Posted by Kim H from New Fairfield, CT on September 13, 2011

September 3, 2011 @ Sleepy's in Brookfield, Connecticut - I walked in with intentions of only looking at matress' and going straight to Macy's to purchase a new matress. Freddie, the Sleepy's representative, very casual and professional approached me and gave me 110% of his undivided attention for a hour ... →

“Top of the Line Support”

• Purchased from Mattress Mart (Kitty Hawk, NC)
• The Europa line by International Bedding

Posted by R L from Fairfax, VA on September 14, 2011

If you want someone at the OBX area to help....use Jim and Brenda....if you want someone at home and need to find help....call Jim and Brenda...buy thru them and let them worry the logistics whereever you live. Truly a great support team. Call them any time and they will work ... →

“Good service and a great deal”

• The Englander 21st Century line by Englander

Posted by Robert W from Palm Coast, FL on September 18, 2011

I got a super good deal on a floor model Englander 21st Century that turned out to be a superior mattress. My experience may not be typical. I went there to buy a Simmons BeautyRest, a very well known high end mattress. They didn't have any. They had mostly mid-priced ... →

“Best Furniture store around”

• Purchased from Blackmarrs Furniture (Sedona, AZ)
• The Beautyrest line by Simmons

Posted by Ben J from Sedona, AZ on September 18, 2011

Very Pleased. Beautiful furniture & the very best of customer service. I have always had a hard time getting the right mattress for my back & the owners are very knowledgeble & were able to help me find just the right bed. I will always buy from them. They deserve ... →

“The store has replaced two defective mattresses quickly and efficiently”

• Purchased from Boston Store (Brookfield, WI)
• The Simmons Beautyrest World Class line by Simmons

Posted by Beth T from Milwaukee, WI on October 19, 2011

We just received our second replacement mattress. We bought our first Ann River Simmons World class in July 2007; had it replaced in 2009 because it had developed two indentations. The second Ann Rivers developed the same problem after one year. It was just replaced today with a Beautyrest Elite. ... →

“Exceptional Customer Service to the Rescue”

• Purchased from Mattress Direct Online (Clemson, SC)
• The Beautyrest TruEnergy line by Simmons

Posted by Hessy W from Potwin, KS on January 21, 2013

If I had originally gone to Clemson Mattress I would have saved $400. Michael at Clemson Mattress came to my rescue. He asked questions and listened closely to my answers, ultimately guiding me towards a bed that would fill my needs and was well within my budget. I came back ... →

“Great service and great product!”

• Purchased from Payless Furniture (Lawrence, KS)

Posted by sarah t from Lawrence, KS on November 12, 2011

I was new to town, I asked around and found that PayLess had a good selection and wasn't outragously priced so I went in and the sales person made me feel comfortable and at home. He helped me determine what I needed and got it to my apartment the very ... →

“TRULY, the best prices in CHARLESTON for TOP of the line QUALITY!”

• Purchased from Charleston Bedding (Charleston, SC)

Posted by Kesha M from Charleston, SC on December 1, 2011

During an extensive search for new bedroom furniture, I found Charleston Bedding to have the best prices for top of the line mattress sets. My first night sleeping on my new set was the best night's rest I've had in a while. I highly recommend this store to anyone looking ... →

“Great place to shop!”

• Purchased from Schwartz Furniture (Port Hawkesbury, NS)
• The Sealy brand

Posted by Nelda L from Havre Boucher, NS on January 13, 2012

Shopped there for bedroom stuff and living room stuff! Walked away happy, prices and service were outstanding!!! The staff is awesome, very nice!!! I am on my way to purchase a new washer and dryer from them! Nelda & Deiter Lux →

“Great Experience ”

• Purchased from Ashley Furniture (Champaign, IL)

Posted by Justin S from Mattoon, IL on January 18, 2012

I built a new house and needed new furniture. I went to several different furniture stores and when i went to Ashley Furniture and seen the selection they had I knew this was the place I was going to buy. I met with a very friendly and helpful salesman by ... →

“Above and Beyond Customer Service!”

• Purchased from Healthy Bed Store (Folsom, CA)
• The Beautiful model from the Pure LatexBliss Couture Collection line by Pure LatexBliss

Posted by Sheila S from Fair Oaks, CA on January 24, 2012

I bought a clearance, top-of-the-line, Simmons innerspring mattress from a huge mattress retailer here in Northern California. After a few weeks I became disillusioned with the mattress for many reasons, primarily because it was defective, and decided I would return it. Before I went to return it I mattress shopped, ... →

“Great Prices - Excellent Service”

• Purchased from Orlando Furniture Direct (Orlando, FL)
• The Symbol Aloe Care line by Symbol

Posted by Bud M from Orlando, FL on February 13, 2013

I found this business to have excellent service and very informed about their products. I really liked the selection of furniture and mattress sets. Very helpful in meeting out budget. Would shop there again! →

“Fantastic Experience”

• Purchased from Syracuse Mattress (Syracuse, NY)
• The Therapedic brand

Posted by John B from Fayetteville, NY on February 4, 2012

Had a great experience at Syracuse Mattress while buying a bed for my son at college. Awesome people and delivered our mattress within an hour of purchase. Unlike other stores we visited Syracuse Mattress made us feel comfortable and at ease without playing games with pricing. We told them what ... →

“ABOVE AND BEYOND YOUR EXPECTATIONS”

• Purchased from Seaboard Bedding (Myrtle Beach, SC)

Posted by Tori P from Myrtle Beach, SC on February 14, 2013

This was by far the best shopping experience I've EVER had! Kurt was amazingly patient as I decided on pieces, then changed my mind, and then changed my mind back to my original pieces. He made the numbers work for my budget. Financing was quick and easy. He even delivered ... →

“Nice store”

• Purchased from Short Furniture (Litchfield, IL)
• The Bemco MemoryRest line by Bemco

Posted by Linda C from Hillsboro, IL on February 18, 2012

We enjoy going to Short Furniture. They have a good staff and are always eager to help. The entire store is attractive and easy to find what ever you are looking for. We had found that all of the sales people are pretty knowledgeable. There is usually a good supply ... →

“Great Customer Service / Quality Products”

• Purchased from Bed Pros (Sarasota, FL)
• The Tempur-Pedic brand

Posted by Mary Beth S from Sarasota, FL on February 26, 2012

Russ went above and beyond to make sure I was getting the best deal on a Tempur-Pedic mattress. His committment to customer service is more than I ever expected. He made the process hassle free, offered great pricing, andprovided a fast delivery. I highly recommend this store and will definitely ... →

“Joplimo Mattress - My Great Shopping Experience!”

• Purchased from Joplimo Mattress (Joplin, MO)

Posted by U T from Springfield, MO on January 5, 2013

On Nov.11.2012 my wife and I were on our 4th store that day shopping for mattresses. What we found out is, there is a lot of mattresses out there for sale and salespeople that don't know the product nor do they know what they are talking about. We stopped in ...

“Good experience”

• Purchased from Mattress King (Dillon, CO)
• The Beautyrest line by Simmons

Posted by Steve C from Long Beach, CA on January 8, 2013

No pressure and no trying to get us to buy a more expensive model. He was friendly and efficient. Bought during sale so price was good. Good experience. Would recommend. We ordered on a Sunday and had delivery on Tuesday. Dispatch called night before to give us a window and ... →

“Great Customer Service - They Really Do Want You to Sleep Happy”

• Purchased from Mattress Firm

Posted by tula b from Minneapolis, MN on March 27, 2012

Mattress Firm gives a satisfaction guarantee for 100 days. I am a picky shopper; any store that offers a 100 day guarantee or your money back (minus the pickup fee which is fair) gets my service every time. I definitely used this policy to my satisfaction. Our salesman was very ... →

“Outstanding Service!!”

• Purchased from Mattress Maker (Chichester, NH)
• The Serta iComfort line by Serta

Posted by cathi P from Strafford, NH on March 31, 2012

We have been looking for the I Comfort bed and everywhere we went we could not get it delivered for up to 2 weeks! We visited this store, not only did they have a variety of products but they had them in stock and they delivered it to us within ... →

“No more 'mystery mattress'”

• Purchased from FloBeds (Fort Bragg, CA)
• The FloBeds Latex line by FloBeds

Posted by Dag L from Penfield, NY on April 29, 2012

I got a Flobed 6 weeks ago and love it. It was the replacement for a Serta pillowtop that was horrible. The Serta started great but within 6 months was really showing the wear - big depressions where we slept. $1100 on a mattress that was worthless in under 4 ... →

“Great Buying Experience”

• Purchased from Sleep King of Florida (Sarasota, FL)
• The ComforPedic Loft line by Simmons

Posted by Thomas P from Sarasota, FL on May 9, 2012

Excellent experience, we bought a queen set from sleep king. We got a great value for our money from sleep king, and best of all, they give outstanding customer service. The deliver was on time, nice guys, quick and friendly. The store also gave us a comfort exchange which turned ... →

“No Fuss Shopping”

• Purchased from Banner Mattress

Posted by Kay L on December 22, 2012

After being told what we were looking for, salesman directed us to the mattresses that fit our criteria and let us try them out. He answered every question thoroughly and with knowledge. He was pleasant and not pushy the way some mattress salesmen are. →

“MANDY IS AMAZING!”

• Purchased from A Goodnight Sleepstore (Fayetteville, NC)
• The Pure LatexBliss brand

Posted by jessica e from Fayetteville, NC on June 3, 2012

We got our King size mattress here and love it. We needed a good deal on queen size beds for our guest bedrooms. Mandy helped us find the right one for the right price, and we bought two! Mandy was awesome! I am so grateful for her help and expertise. ... →

“Best Night's Sleep”

• Purchased from Furniture Connxion (Kenilworth, NJ)
• The Serta Perfect Day line by Serta

Posted by Sherry B from Springfield, NJ on December 24, 2012

I purchased a king size Serta Perfect Day Ceremony mattress a few weeks ago, and I am happy to say that I have been "sleeping like a baby." The sheep don't lie. The quality is beyond expectations. This is definitely the go-to store for fair prices & good merchandise selection. ... →

“Nighty night”

• Purchased from Slumberland Furniture
• The Glideaway Sleepharmony line by Glideaway

Posted by Mary S from Potwin, KS on January 2, 2013

Delightful shopping experience. Sales personnel were not pushy.They listen to my needs and were very helpful.The sales personnel were very knowledgeable and courteous.Excellent customer service! →

“Great bed and service”

• Purchased from Mancini Sleepworld (Modesto, CA)

Posted by Rick C from Oakdale, CA on January 18, 2013

Thank you Nina for the great bed and service. The price was fair and there was not pressure to buy. Better service that the people at ST where we felt we were being taken advantage of. →

“Top of the Line Customer Service”

• Purchased from Saatva
• The Luxury Firm model by Saatva

Posted by Nancy S from Escondido, CA on July 28, 2012

The entire process was a breeze. I was treated with respect and professionalism. Questions were answered promptly and answers were easily understood. This company sells a quality product and wants their customers to be happy. Don't hesitate to buy from them if you're looking for a fabulous mattress at a ... →

“They deliver !”

• Purchased from Denver Mattress

Posted by Susan O from Huntington, IN on January 20, 2013

Nice showroom and the salespeople were honest and friendly. I had a problem with another company that I purchased a bed through as they claimed it would not fit up my stairs when they got to my house. Well, Denver Mattress guaranteed they could do the job. I bought the ... →

“Happy customers everywhere!”

• Purchased from Main Street Mattress (Farmville, VA)
• The My Side line by Kingsdown

Posted by Rose M from Powhatan, VA on August 11, 2012

I really had a great time buying here. Everything went perfect. We really had given up on finding a bed for us and were thinking of doing 2 separate twin beds. Our neighbor had metioned over coffee that she had bought a bed from here. Well my husband and i ... →

“Best Mattress Store Yet”

• Purchased from Sleep Experts
• The ComforPedic Loft line by Simmons

Posted by rachel d from Leander, TX on September 7, 2012

Our Sales Consultant, John Briley, did an AWESOME job. We went to quite a few mattress stores before ending up at Sleep Experts. As soon as we got to Sleep Experts, John met us and gave us a warm welcome. He told us about the store and their mission and ... →

“Great store, nice products, reasonable price”

• Purchased from Nest Bedding (Albany, CA)

Posted by Jim D on September 9, 2012

Very refreshing shopping experience after going to Keetsa and Ergo in Berkeley. Joe, the owner, really knows his stuff. They have a nice mix of foam and latex. The store is easy to find, a little on the smallish side, but free parking. The selection is really good, nice pillows ... →

“Wonderful Experience & Great Customer Service”

• Purchased from Sweet Dreams Mattress (Denver, NC)
• The Cloud Supreme model from the Tempur-Pedic TEMPUR-Cloud Collection line by Tempur-Pedic

Posted by Jason C from Charlotte, NC on September 11, 2012

Between the personal touch of a locally owned and operated mattress store, to the always available personnel, this has got to be the best mattress store in the area. No 'big chain' gimmics or pressure, this store is WONDERFUL! Their staff is always knowledgeable of all brands they carry and ... →

“Great!”

• Purchased from Fifth Avenue Furniture (Brainerd, MN)

Posted by Jessica I from Akeley, MN on September 11, 2012

We were very pleased with Fifth Avenue Furniture! Very helpful in looking up our store credit card on their computer. Fast delivery, a week early! Delievered 55 miles away! Very professional! Purchased a dining room set and mattress. Products are high quality! Great prices, for fantastic furniture! Will Definantly purchase ... →

“The Best EVER”

• Purchased from Sweet Dreams Mattress
• The Beautyrest Black line by Simmons

Posted by Stacy S from Trumbull, CT on September 22, 2012

In this day and age, dealing with faceless people through the Internet can be a very iffy thing. We practice due diligence, investigating and researching but even then, it's "buyer beware." Through the magic of phony but carefully put together websites that look so professional, it's easy to get fooled ... →

“Mister”

• Purchased from Exclusive Furniture (Houston, TX)

Posted by Mister R from Houston, TX on September 24, 2012

The sales staff was very helpful. Ben, my salesman introduced himself to me and let me shop without harassing me. I was able to get my furniture delivered the next day, even though the delivery schedule was full. →

“Sleeping Well Again”

• Purchased from Denver Mattress (Grand Junction, CO)
• The Prodigy model from the Serta iComfort line by Serta

Posted by Jim F from Grand Junction, CO on September 24, 2012

Outstanding experience learning about, and ultimately buying a memory foam mattress. Brian, the manager was very knowledgable, low key sales approach, and patient as we tried a lot of beds and pillows before coming back 6 hours later to make a buying decision. Labor Day holiday, or some kind of ... →

“Now we will ALWAYS have Sweet Dreams!”

• Purchased from Sweet Dreams Mattress (Mooresville, NC)
• The Savant model from the Serta iComfort line by Serta

Posted by Kristen C from Mooresville, NC on September 28, 2012

We recently purchased the Serta iComfort Savant Adjustable bed from Sweet Dreams and could not be happier! The delivery was flawless and we had our bed set-up and ready to relax on in a matter of 10 minutes. I tend to toss and turn a lot while I sleep at ... →

“Awesome store and people!”

• Purchased from Sweet Dreams Mattress (Denver, NC)

Posted by wayne c from Lincolnton, NC on September 29, 2012

These guys are great! They know their stuff and really make you feel welcomed and valued. Their goal is to make you a repeat customer and in our case they've done a great job. →

“Horrible service”

• Purchased from Mattress Outlet (Morristown, TN)

Posted by Melanie M from Bean Station, TN on January 3, 2013

I just had an awful experience at the outlet in Morristown. The sales person that was working tonight at 7 pm was beyond rude. He made very snappy comments during the entire time. When my boyfriend said: We just wanted to get an idea of prices, he said: Well, I ... →

“Superb Craftsmenship!”

• Purchased from Maine Mattress & Futons (Winslow, ME)
• The Serta brand

Posted by Geoff A from Pittsford, VT on November 4, 2012

Nothing, really...except the initial choice had already been sold. No wonder! My next choice was not inexpensive, but the value is indisputable! Solidly built...excellent Serta mattress - like sleeping on a cloud. Highly recommended! →

“Wonderful Experience”

• Purchased from Fredman Brothers (Collinsville, IL)

Posted by Eva G from Trenton, IL on November 13, 2012

Best place to buy furniture in metro east and not deal with the big brand store. Sales people are knowledgeable and eager to help. Plus home delivery. Shop in Collinsville for the best deals. →

“Amazing concept!”

• Purchased from National Mattress (Mississauga, ON)

Posted by Kelly M from Mississauga, ON on November 9, 2012

This isn't your typical mattress store. It is more like a warehouse outlet but their prices are unbelievable. I don't think I saw anything over $1000 and they have a huge variety of mattresses to choose from. Definitely recommend coming here to get a great deal and pay less than ... →

“Corrected Account”

• Purchased from Mattress Firm (Irving, TX)

Posted by bwrivers from Dallas, TX on November 14, 2012

I had a problem with billing but several sales staff and managers tried to get the power platform credit and balance out our account to zero. Several MF staff worked on the problem and was resolved. They do get it right.

“very helpful staff”

Posted by ivana g from Mississauga, ON on November 14, 2012

we purchased our new mattress from alex at mattress ville, the boys where very courteous and went that extra mile to satisfy us, even thru in 2 nasafoam pillows more retailers could learn from these two fellas!

“Stick with the big stores”

• The King Koil line by Comfort Solutions

Posted by csnoah1 from Walton, NY on November 19, 2012

We had had multiple mattresses from this store and have had problems with all of them. The first time, we returned the mattress and upgraded to better one but still had the problem the mattress sagged within months. Then we again replaced the entire set and rebought 2 twin XLs ... →

“Excellent Customer Service and Care”

• Purchased from Bedroom Sleep Shop (Shreveport, LA)
• The Genius model from the Serta iComfort line by Serta

Posted by Amanda N from Benton, LA on November 25, 2012

We have purchased two mattresses from The Bedroom Sleep Shop and have received superior customer service. We shopped a chain mattress store and they didn't come close to offering the care and personal attention that we received at The Bedroom Sleep Shop. They also had a great selection in Their ... →

“Made in the USA”

• The Tempflow brand

Posted by Adeline A from Bronx, NY on December 8, 2012

Two years ago, very new to knowing about temperpedic-type mattresses, they were very informative, and spent the time discussing, the different mattress types and also very sensitive to my budget. Since I had such a great experience with them the first time, and loved the mattress, when it came time ... →

“Best mattress store”

• The NasaFoam brand

Posted by Alex S from London, ON on December 9, 2012

nice, warm, friendly environment with elegant, clean showroom with great variety of mattresses and furniture. Well dressed and friendly professional sales persons with good experience and knowledge of mattresses. →

“Pleased With Saleman”

Posted by Joyce F from Staunton, VA on February 19, 2013

The delivery was as promised and was well done. I did have a problem with what I got but Sleepy's handled it in a very professional way and made sure I got what I asked for. Justin the salesmen went above and beyond to help me. I would recommend this ... →

“Ortho Mattress Ventura Awesome!”

• Purchased from Ortho Mattress (Ventura, CA)

Posted by Barry G from Ventura, CA on January 22, 2013

Shopped around for new mattress. Went to Ortho, Sue-Z the Manager provided us the right types of mattresses to try based on our needs. Purchased the next week. The service, price and delivery accuracy was spot on! Now we're back to getting a great night sleep. →

“Best showrooms in santa Clara”

• Purchased from Furniture Discounters (Santa Clara, CA)

Posted by bergmc m from Santa Clara, CA on January 25, 2013

I was pretty happy with things that I found there. I got a couple of beds and planned to get more furniture for my home and office. I looked all over and they told about various offers and discounts. I found great prices with great services.

“Exceptional Service!”

• Purchased from Mattress City (Everett, WA)
• The King Koil line by Comfort Solutions

Posted by Steve S from Everett, WA on January 26, 2013

Other stores we stopped at we're just ok. We laid on several mattresses at 3 other stores before visiting Mattress City. Loved the welcoming atmosphere and no pressure approach. We were actually helped by the owner of the store himself. Stewart. He was professional and asked us questions that allowed ... →

“Awesome!! 5+ Stars.”

• Purchased from Mattress Store (Annapolis, MD)

Posted by Alaina S from Annapolis, MD on March 3, 2013

Just one of the most wonderful shopping experiences I have had in a long time. It was so nice to encounter a very professional and knowledgeable sales woman who did not once make me feel stupid, rushed or pressured. The selection was great, the prices were fair, the bed I ... →

“Great Service A lot to choose from.”

• Purchased from Oak Furniture Warehouse (Portland, OR)

Posted by Greg N from Portland, OR on February 3, 2013

Buying our dining set was one of the most enjoyable times I have ever had "SHOPPING" because I don't like to shop. But these guys were great, personable. They gave me a real competitive price. My wife had already checked the competition. We saved money, learned a lot about furniture ... →

“Dreaming well these days”

• Purchased from Sweet Dreams Mattress (Denver, NC)
• The Serta brand

Posted by lee b from Midland, NC on February 2, 2013

We had a great experience! We had done a lot of shopping around and finally settled on a mattress at sweet dreams. We were really impressed with the customer service as well as the product! We also really enjoyed the staging of the beds....really enjoyed having options for headboards/footboards. Overall ... →

“Best customer service ever”

• The Comfort Plus model from the Symbol Response line by Symbol

Posted by Andrew P from Richmond, VA on March 7, 2013

The store was clean and the salesman was very helpful. We spent about 1 hour making our purchase and were never pushed into hurrying up. I was explained everything from what was in the mattress to the warranty. The mattress set was delivered for free and the guys were excellent.Even ... →

“New Bed, Great Price”

• Purchased from Metro Mattress (Buffalo, NY)

Posted by Charles C from Buffalo, NY on March 9, 2013

My wife and I decided it was time for a new bed. We thought we might want to buy a latex mattress and tried several at the store, but in the end we purchased an innerspring Serta mattress with a thin foam cushion on top. We also bought a new ... →

“dream come through”

• Purchased from Mattresses & More (Margate, FL)

Posted by Kenneth M from Pompano Beach, FL on March 13, 2013

over all my shopping experience at this store was wonderful i got a great mattress i sleep better i will recomend you to any one . →

“Could not be more pleased!”

• Purchased from Mattress Firm (Kennesaw, GA)
• The Sealy Posturepedic line by Sealy

Posted by K. P from Acworth, GA on February 20, 2011

When shopping for a new mattress set for our son, we had several places in mind to look. Our third stop was to be Mattress Firm. When arriving at your store in Kennesaw, GA on 2/13/2011, we were welcomed by two sales associates, Lance and Chris. They were helpful yet ... →

“Poor delivery”

• Purchased from Mattress Direct (Hattiesburg, MS)
• The Serta brand

Posted by Leigh E from Jackson, MS on March 16, 2013

We were told our mattress set would be delivered on Friday morning, then we were told they could not meet that delivery time and we would be the first stop Saturday morning. We were then told it would be delivered between 11 and 2. Then we were called again and ... →

“Sewell much better the Turnersville Store”

• Purchased from Sleepy's

Posted by Suzanne D from Sewell, NJ on March 17, 2013

We went out on a mission to buy and have delivered a Mattress set TODAY. I made it very clear I was not interested in waiting a week or 2 for delivery. Hence their add.."SAME DAY DELIVERY" Their product is not cheap 3k or more so we gave the 1st ... →

“More than the best of a bad situation”

• Purchased from Sleep City

Posted by Joshua L from Macon, GA on March 22, 2013

Ordered a Simmons truenergy bed after failing in love with one at a local Ashley furniture. Ordering was a breeze even late at night. Unfortunately delivery agent didn't bring my correct order. Van and Mark welcomed each of my calls for status update and extremely patient with my 20 question ... →

“great shopping experience”

• Purchased from Mattress Direct (Metairie, LA)

Posted by Wayne J on March 23, 2013

Wayne was great and knew what he was doing and talking about. he was also very willing to respect our decision to go shop else where and didn't push us to make a sale. ultimately we came back and saw him because he was the nicest salesman we talked to ... →

Complaints for Customer Service

“Terrible Customer Service”

• Purchased from Factory Mattress (Pineville, NC)

Posted by Stacy H from Charlotte, NC on February 24, 2010

After the mattress was delivered, I had trouble registering the warranty online so I called the store. I was told not to bother with it. I was told by the store manager that i was "crazy". I called the main corp office to complain and no one would call me ... →

“SEVERE COMPLAINT w/ service”

• Purchased from SweetHome Furniture (Niles, IL)

Posted by John K from Skokie, IL on May 20, 2010

My mother and my wife purchased a futon at this store on May 4, 2010. At the time of purchase, the sales rep, Pras, told us that WE COULD PICK UP THE FUTON AT THE STORE ON MAY 18, 2010. We went to pickup the futon on that day, early ... →

“Randalls Furniture STINKS!!!”

• Purchased from Randall Furniture (East Windsor, NJ)

Posted by Kathryn H from Hightstown, NJ on July 31, 2010

this store is HORRIBLE! I recently purcashed furniture from the store in March, and i still have not recieved it (and it's in JULY!!). this store has horrible service an i would NEVER recommend it!!! Dont ever buy anything from this store. →

“Save your money and time, dont go there”

• Purchased from Brad's Factory Direct Bedding (Irving, TX)

Posted by Viking A from Irving, TX on September 7, 2010

Starting from the Owned all the way to the employees, everyone is a crook. All they care about is selling; don't know how to talk with customers. My sincere advise don't buy anything from them. We bought mattress from them a year back, and within a year the boxes have ... →

“Terrible Service”

• Purchased from Valley Furniture Warehouse (Albuquerque, NM)

Posted by Joe M from Albuquerque, NM on September 10, 2010

Shopping experience was nice, salesman was nice, delivery people were nice. Bobby and Linda Mitchell have horrible customer service skills if there is a problem. They talk down to you and tell you that you are lying. I would never shop here again or recommend them to anyone!!! prices are ... →

“Will never step in again!!”

• Purchased from American Mattress (Elmhurst, IL)

Posted by Asai D from Lombard, IL on October 26, 2010

very poor customer service. Jimmy in the store treated my husband and me very badly. He said we were a total waste of time. He looked as us as though we were some piece of material to be ridiculed.We dint get much information from him when we were in the ... →

“WATCH OUT IF YOU WANT TO DO A RETURN”

• Purchased from Sleepy's

Posted by alice G from Baltimore, MD on November 30, 2010

The worst return policy I have ever run across. I bought a very expensive mattress, they gave me a good price on sale. I slept on it the recommended 2 1/2 weeks and was misrable. went back to another store to return it and had to buy something the same ... →

“There is nothing good about Sleepys”

• Purchased from Sleepy's (Poughkeepsie, NY)

Posted by Frank Z from Poughkeepsie, NY on January 5, 2011

Just brought a mattress from them, thinking that they are decent stores. But, NO, NO, only after two days of dealing with, I was deceived twice: once by the sales person at the store and second by the sale manager on phone. I got ripped off. Everyone in my family ... →

“Sleepys won't honor comfort exchange policy”

• Purchased from Sleepy's
• The Sleep to Live line by Kingsdown

Posted by Riley L from Chester, VA on January 26, 2011

I purchased a mattress for $2400 at Sleepys in Chester, Virginia, with hopes I was investing in long-term product that would meet my satisfaction. I chose a bed that would meet my partner and my chiropractic needs,"half soft/half firm". The company assured me the bed would meet our satisfaction since ... →

“DONT BUY HERE”

• Purchased from Mattress Hub (Manhattan, KS)
• The Serta brand

Posted by Brandi K from Fort Riley, KS on March 7, 2011

My husband and I bought a bed on a tuesday. The man who sold us the bed said that we would have the bed that thursday between 3 and 6. Well 5 rolled around that thursday and I got a call saying that our bed wasnt on the truck so ... →

“Condescending/Damaged Merchandise/Lying Salespeople”

• Purchased from Ashley Furniture (Reynoldsburg, OH)

Posted by BOA B from Columbus, OH on March 8, 2011

Ashley Furniture has horrendous customer service if you can even call it that. I bought a sofa and love-seat from them less than a year ago and it came with a tear in it. They still have not fixed the tear. My salesperson's name was Teresa Gall and she lied ... →

“Terrible dishonest staff not a corporate location”

• Purchased from Ashley Furniture (Melbourne, FL)

Posted by cynthia m from Palm Bay, FL on April 20, 2011

# User Rating: 1 out of 5 stars by Cynthia 04/20/2011 The people that work at this store are very deceptive! They all lie to you to get you to purchase. I waited 3 months to get my furniture that I ordered for my nine year old child, only to ... →

“High and dry in Lexington, NC”

• Purchased from Sleep Therapy Mattress Center (Lexington, NC)
• The Cool Therapy 4000 LXVS Ultra model from the Park Place Sleep Therapy line by Park Place

Posted by Donna B from Lexington, NC on April 26, 2011

The sales person was helpful. He was able to provide ample info about mattress. I contacted him with a couple of months to discuss my dissatisfaction with my matress. He listened patiently and thought he might actually be interested in my concerns. He stated he would have a sales rep. ... →

“Nightmare”

• Purchased from Mattress Gallery (Mississauga, ON)

Posted by Hiroko S from Mississauga, ON on April 27, 2011

Disaster!! Worst service ever. Order made the end of Jan, 2011. We were told that it would take 1.5 week to get a bed frame. One month later we got a call, and paid in full for the bad frame and mattress. Then, delivery was not made until mid March ... →

“Worst Shopping Experience Ever!!!”

• Purchased from Mattress Company (Sandusky, OH)

Posted by Julie V from Sandusky, OH on April 27, 2011

I am a thrity-nine year old female and I can honestly say this is the WORST experience I have EVER had in purchasing a product. My husband I purchased a queen bed and specifically asked to have the split box springs since we could not get a single up the ... →

“Are you kidding me!!! Money Hungry People”

• Purchased from Mattress One (Orange Park, FL)
• The OrthoTempered line by Ortho

Posted by M D from Jacksonville, FL on June 5, 2011

A relative went into this store to purchase a queen size bed. She paid with a check and cash. They told her they would have to hold the check until it clears the bank. I do understand the purpose of this procedure. She went in on Monday and paid. On ... →

“Overpriced + Poor customer service = Bad combination”

• Purchased from Mills & Thomas (Swansboro, NC)
• The Simmons Beautyrest World Class line by Simmons

Posted by Jeffrey S from Emerald Isle, NC on June 17, 2011

Mills & Thomas provided perhaps the worst furniture experience of my lifetime. To begin, their prices were two to three times more than I found elsewhere for identical products. Luckily, we got stuck with only the beds, a sofa and a chair. Had they provided decent customer service, I could ... →

“Unhelpful Manager, Terrible Customer Service!”

• Purchased from Magic Mattress (Eldersburg, MD)

Posted by Cheryl S from Sykesville, MD on July 12, 2011

Bought a mattress 3 weeks ago for my two year old son and he's woken up with a sore back or neck every day since. He's only 2 so I'm sure he didn't just make it up that his neck and back hurt. Anyway, we asked if we could exchange ... →

“Dismissive & Rude Salesperson”

• Purchased from Relax the Back (Glendale, WI)

Posted by Christine C from Milwaukee, WI on August 5, 2011

I had initially visited the store to get some information on a massage chair and talked to a very nice salesperson who was extremely helpful and informative on the product in question. On my second visit there was another salesperson there who was shorter than the first person I spoke ... →

“Mattress Nightmare in New Hampshire”

• Purchased from Sleepy's (Concord, NH)
• The Serta Perfect Sleeper line by Serta

Posted by Dan B from Concord, NH on August 13, 2011

On August 5th, I entered the Sleepy's Store in Concord, NH with the intention of purchasing a mattress for my bedroom. Initially, the customer service was very considerate, allowing me to test out several mattresses. I had found a mattress that had met my expectations with little to no problems. ... →

“worst company ever to buy from”

• Purchased from The Brick (Kirkland, QC)
• The Serta Trump Home Luxury line by Serta

Posted by bachir e from Dollard-des-Ormeaux, QC on August 13, 2011

Please i beg to not buy from this company. Worst customer service ever...worst shipping. Had to 9 times to get some accurate info on delivery time...and still no mattress. I spent over 2500$ and this is how i get treated...nooo it wont happen again. So thank you internet for letting ... →

“Not happy!!!!”

• Purchased from Mattress Warehouse (Lynchburg, VA)

Posted by V K from Lynchburg, VA on August 13, 2011

I was promised that the mattress I purchased on Sunday would be delivered the next Saturday. Friday afternoon I received a call stating that there is a "little backorder on the mattress & it will be delivered on the next delivery day". Spoke with the regional manager & asked why ... →

“Bad Service, Slow Delivery”

• Purchased from Sam Levitz Furniture (Tucson, AZ)
• The Stearns & Foster brand

Posted by VICKY L from Tucson, AZ on August 14, 2011

So I bought my Strearns and Foster at Levitz. First they told me they could get me an extra long, then they told me it would take a while, then they told me they couldnt get it so I had to come in and reselect. So I did, at Mattress ... →

“The Staff Lies”

• Purchased from RoomStore (Tyler, TX)

Posted by K H from Tyler, TX on August 18, 2011

Don't put your items on lay-a-way, and expect money back if your situation changes. You are told you can get it back in 7-10 business days. ALL LIES!!!!!! They will lie to you about the Corporate phone number, which is 866-287-3203. They will give you a number just to make ... →

“Manager was Rude”

• Purchased from Mattress King (Arvada, CO)

Posted by S N from Arvada, CO on August 20, 2011

Called to ask a simple question and was given a response that let me know that I was not important as a customer. Unfortunately, when I called back to complain, the person that had been rude to me was the store manager himself! He refused to give me a number ... →

“Stay FAR FAR away”

• Purchased from Sleep Country Canada (Vernon, BC)

Posted by Vernon S from Vernon, BC on August 28, 2011

These people can't get their pricing straight. I got one price from 1 salesperson and about 5-6 different prices from another salesperson (he couldn't even get 1 price straight!) for the exact bed and they try to tell me that they have "no control" over pricing???? Give me a break! ... →

“If you like being accosted...”

• Purchased from Cricket Box (Terre Haute, IN)

Posted by Mag P from Terre Haute, IN on August 29, 2011

Be careful going into this store. The wife of the owner/sales woman apparently runs the store as a dictatorship and treats customers as captives there for her pleasure. After explaining that we would just like to browse, she followed us around giving us the entire life history of every piece ... →

“Nightmare”

• Purchased from Sleep Comfort by Nerlands (Anchorage, AK)
• The Classic Sleep Natural Expressions line by Classic Sleep Products

Posted by Brenda C from Anchorage, AK on August 30, 2011

Worst experience I've ever had. They do not deliver to you what you try out in the store and if that's not enough they won't except any responsibility so they just charge you more! Shopping with them has costs me $3000 +-! Can't sleep on the 2nd mattress they delivered ... →

“Re-packaged furniture dealer”

• Purchased from Taylor Furniture (Statesville, NC)
• The Sealy brand

Posted by Dan H from Statesville, NC on August 31, 2011

Purchased a mattress and recliner from 2 previous locations. When tried to get the Taylors to back up product. Was given the run around and then they closed. After trying to get them to back up their product they say they no longer can back up that warranty. If you ... →

“Horrible”

• Purchased from Furniture Liquidators (Frankfort, KY)

Posted by John S from Frankfort, KY on September 3, 2011

The service and prices are the worst i have ever seen. Girl eating with shoes off-wouldnt even talk to me, Older man gives dirty looks while he plays on his phone. Asked to speak to tha manager when the girl in the back was to busy to answer my question ... →

“A store to avoid.”

• Purchased from Bedding Experts (Oak Park, IL)
• The Sealy Posturepedic line by Sealy

Posted by Miguel P from Forest Park, IL on September 3, 2011

We walked into this store because it was our local mattress shop and we believe in spending money locally and supporting our community retailers. We needed a mattress desperately and we walked away feeling we overpaid. We got over that eventually but the real disappointment was after a few months ... →

“HORRIBLE SERVICE”

• Purchased from Sleepy's (Trexlertown, PA)

Posted by Rach d from Emmaus, PA on September 5, 2011

AWFUL customer service. The lady that took care of was beyond pushy and rude. I informed her that we were beginning our search and were not making any sales today and she completely ignored us. She would ignore questions as a means of sales tactics and when I told her ... →

“Dishonest Sales Policy”

• Purchased from Sleep Country Canada
• The Serta iComfort line by Serta

Posted by Ray H from Winnipeg, MB on September 23, 2011

We purchased 2 memory foam pillows, memory foam mattress, box spring, and mattress protector. Sales person convinced us to buy the pillows, claiming that down pillows were a health concern. She then suggested that we wait to have the pillows delivered with the rest of the items, as the mattress ... →

“Sleepy's sells then drops you.NO CUSTOMER SERVI”

• Purchased from Sleepy's
• The Adrian Firm model from the Simmons Beautyrest Classic line by Simmons

Posted by J G from Lancaster, PA on September 24, 2011

We has problems every step of the way with Sleepys. From the sales people not being able to give us a final price from the delivery company refusing to take there shoes off to step inside our new house. Our mattress set began to deform in less the a month ... →

“Great Service until they get your money!!!!”

• Purchased from Mattress Warehouse (Durham, NC)
• The Beautyrest line by Simmons

Posted by Diana K from Chapel Hill, NC on September 24, 2011

Purchased a king size beauty rest, pillows, pad, everything that they could sell. Great buying experience. After $5,000 paid up front (no finance) 8 months later...yes we have a problem with the bed and they couldn't get us out of the store fast enough. We were told that they do ... →

“Not a star at all!”

• Purchased from Star Furniture (Bakersfield, CA)

Posted by Dorothy L from Bakersfield, CA on October 5, 2011

Bought a dining room set for $4000.00, when it was delivered I noticed the hutch had bubbles all throughout the middle glass pane. I got out my invoice and also noticed they charged me a delivery fee of 160.00. So when I called them I figured they would meet me ... →

“Just awful service and over priced to boot!”

• Purchased from Peters Family Living

Posted by Robbie W from Russellville, AR on December 18, 2011

You would be better of by far to visit the MANY other furniture and appliance stores in the River Valley before shopping here. The service I recieved on my ice-maker was terrible--I had to call them three times to repair the same failure. Furthermore, I bought an Ashley sectional from ... →

“Dissatisfied Customer”

• Purchased from Design Within Reach (Portland, OR)

Posted by Doris R from Wilsonville, OR on December 28, 2011

@font-face { font-family: "Times New Roman"; }p.MsoNormal, li.MsoNormal, div.MsoNormal { margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: "Times New Roman"; }table.MsoNormalTable { font-size: 10pt; font-family: "Times New Roman"; }div.Section1 { page: Section1; } Beware! Where do I begin?!?! (1) My credit card was charged with bogus charges by DWR. I ... →

“Worst Mattress Store in the World”

• Purchased from Factory Mattress Outlet (Lawton, OK)
• The Sealy brand

Posted by Michael O from Elgin, OK on January 13, 2012

We went in to buy a new mattress for our daughter on 17 Dec 2011. The salesman was a very knowledgeable, affable man. The mattress my daughter wanted was not currently in stock, so he said it had to be ordered and it would be delivered to our house when ... →

“Rude people dont give them your money”

• Purchased from Mattress Company (Sandusky, OH)

Posted by j l from Sandusky, OH on January 16, 2012

DO NTO PURCHASE YOUR MATTRESS FROM HERE!!!!!1 Just because they re-painted their store don't let them fool you it is a AWFUL place to buy your new bed from. I went and purchased a $1100 bed from them on NEW YEARS DAY when no one has any business, what a ... →

“Terrible Mattress”

• Purchased from Ortho Mattress (Burbank, CA)
• The Ortho brand

Posted by Jerry D from Burbank, CA on January 19, 2012

I would give less than one star if I could. Mattress was terrible. After 2 weeks it was sinking in. Causing back pains. After 6 months it had a 3" deep hole where I slept. AWFUL - Luis & the staff don't care. Comfort guarantee is bogus - a scratch ... →

“DON'T BUY HERE IF YOU WANT GOOD REST!”

• Purchased from Sleep Outfitters (Louisville, KY)
• The Beautyrest line by Simmons

Posted by Jen G from Louisville, KY on February 25, 2012

This is what I submitted to the company and NEVER recieved a response from: I just wanted someone to know of my experience with your company. On Thanksgiving weekend 2010, my husband and I went into our local store to purchase a mattress that we saw in an ad. We ... →

“Store Manager is a JERK!”

• Purchased from Schewel Furniture (Culpeper, VA)

Posted by Heather W from Locust Grove, VA on May 31, 2012

If I could have given this store no stars, I certainly would have. Barry is by far the rudest person I have EVER come into contact with in the retail industry. It amazes me that this company has kept him around for as long as they have and with the ... →

“TERRIBLE CUSTOMER SERVICE”

• Purchased from Sleepy's (Arlington, VA)

Posted by n a from Alexandria, VA on June 24, 2012

Simply put- Do not purchase anything from this store. They are friendly when you are buying BUT hope and pray that you do not have any issues or want to return anything. They are 100% about the sell of the product and do not care about you as a consumer ... →

“False Advertisement, Hate this store”

• Purchased from Sleep Shoppe (Simi Valley, CA)
• The Beautyrest line by Simmons

Posted by Cindy B from Moorpark, CA on June 27, 2012

I purchased my Beauty Rest mattress and was told the pillow top was half latex foam and half memory foam by the sales rep Jonathan. It was delivered on May 8th. It was put in my guest room for my parents visit, with plans to move it to the master ... →

“Warning”

• Purchased from Sleepy's (Wayne, NJ)

Posted by dern w from Oakland, NJ on July 9, 2012

Customer service is like getting water from a stone. My mattress calapsed in less than six (6) month and they would not warrantee it. After weeks of arguing I secured a full refund. It's been three weeks since they took the mattress back and I have not received my money ... →

“Customer Service is awful”

• Purchased from Back Store (Normal, IL)

Posted by Kim J from Normal, IL on July 26, 2012

I spent $130. on a pillow that gave me the worst night sleep I have ever had. At least in my own bed. I tried two other pillows all with the same results. The Back Store will not stand behind its product with a return even though they supposedly want ... →

“Terrible customer service”

• Purchased from Bedland of Ohio (Toledo, OH)
• The Caresse Ultimate Pillow Top model from the Simmons Beautyrest line by Simmons

Posted by Brandy H from Oregon, OH on July 30, 2012

Dont even bother going here. The owner does not keep his word on how much a matress is going to cost! Also Phil the salesman will treat you like dirt and talk down to you the entire time. Horrible warrantys also. Would not honor it only when the new matress ... →

“HORRIBLE EXPERIENCE”

• Purchased from Ashley Furniture (Midlothian, VA)

Posted by Kristen C from Richmond, VA on August 10, 2012

Delivery men came. Were mad my mattress and rails were "in the way". No one at the store told me it's Ashley's policy "to have things out of the way". Excuse me I bought the mattress FROM you too that day. Coulda told me then. So of the two men, ... →

“Worst Buying Experience Ever”

• Purchased from Mattress Source (Lexington, SC)

Posted by Nancy J from Lexington, SC on August 23, 2012

First mattress sent was the wrong one. Next mattress wrong size. Next one not the one on the invoice. Then they didn't want to exchange it but said that they would.Sent someone to take pictures of mattress to be sure it was clean. Only took pictures of labels. Waited another ... →

“couch failed within 2 weeks and they won't return it!”

• Purchased from Talsma Furniture (Byron Center, MI)

Posted by amands r from Caledonia, MI on August 26, 2012

We bought a Best brand reclining sofa from Talsma’s this spring. The salesman Luc told us it was restuffable, which was nice because our old sofa wasn’t; but we were a little worried too. We told Luc we didn’t want to have to service it right away & asked him ... →

“DONT SPEND YOUR $ HERE”

• Purchased from Mancini Sleepworld (Brentwood, CA)
• The Serta brand

Posted by M T from Oakley, CA on August 26, 2012

These guys are a big zero. They will not back the factory warranty, I cannot even get them to return my call. They are like white on rice when you go looking but try finding them when you have a problem, and you WILL. Paying close to $2500 doesn't mean ... →

“Rip Off”

• Purchased from Mattress Firm

Posted by laura j from Colorado Springs, CO on September 6, 2012

Be careful when shopping for a mattress MATTRESS FIRM sold us a mattress for 600.00 that fell apart at the seams when we tried to move it they refuse to refund our money as they say it was in good condition when it left the store. When I asked about ... →

“Don't be fooled!!!!!!!!!!!!!!!!!!!!!!!!”

• Purchased from Mr Mattress (Anderson, SC)
• The Beautyrest line by Simmons

Posted by chris k from Anderson, SC on September 19, 2012

Don't buy at this store. The owner "talks the talk" but is full of soup! No follow up customer service--just drops you like a hotcake! I wish I never walked into this store! If there is a problem-they will just ignore you. Go somewhere else if you are smart! Plenty ... →

“Would give lower than 1 star if i could”

• Purchased from Mattress Hub (Enid, OK)
• The Serta brand

Posted by alan w from Stillwater, OK on October 2, 2012

Would give lower than 1 star if i could. The customer service at this store is non-existent. Whatever you do, do not shop here. The tell quote you times and prices and they are just flat out lies, and when you call them out on it they just tell you ... →

“Very disappointing ”

• Purchased from World of Sleep Mattress Outlet (Dallas, TX)
• The Beautyrest line by Simmons

Posted by Nancy O from Dallas, TX on October 11, 2012

If you are in search of a new king size mattress this is NOT the place to go. I spend over $800 thinking I would be sleeping in a comfortable king size mattress that would at least last me 6 yrs instead it lasted me 6 months. Every morning my ... →

“Try Another Place”

• Purchased from Macy's
• The Serta brand

Posted by Jane H from Atlanta, GA on October 20, 2012

Use this place if you want to waste your money and be mad. They'll send a smelly guy out with a yellow ruler with a slider (it's really Saturday Night live material if I wasn't so upset about wasting $3,000) who WILL find there there is nothing wrong with your ... →

“Terrible Customer Service”

• Purchased from America's Mattress (Pineville, NC)

Posted by Glenda W from Rock Hill, SC on October 27, 2012

wall We ordered a bed from the Pineville store in April and after 40+ phone calls and 4 failed delivery attempts we still have a box springs and mattress on an "loaner frame" and a head and footboard leaning against the wall because there are no rails to put the ... →

“Looking for customer service... Turn around.”

• Purchased from Chesley Sleep Center (Guilford, CT)

Posted by Bob H from Killeen, TX on October 22, 2012

We have recently purchased two beds from here, both slates of rough marble with sheets on them. Received them three days ago, and can't return. Not only can't we return them but we can't even get in touch with he people at the store. →

“Very disappointed”

• Purchased from Cleo's Furniture (Hot Springs, AR)
• The Sleeptronic brand

Posted by David W from Hot Springs National Park, AR on November 20, 2012

Salesperson was not aware they had a low profile boxspring...sent high box-spring. When I called an inquired about a low profile boxspring, he said they didn't have such. When I asked what we should do with the boxspring they sent to our house, he said, "Just put them in the ... →

“Haven't been able to sleep”

• Purchased from Cleo's Furniture (Hot Springs, AR)
• The Sleeptronic America's Pride line by Sleeptronic

Posted by David W from Hot Springs National Park, AR on November 20, 2012

Salesman wasn't informed. We had a poor experience. When I wrote to the headquarters, they didn't respond. Poor customer service. Ended up getting rid of an expensive mattress after having it for only 2 1/2 months. →

“TERRIBLE CUSTOMER SERVICE”

• Purchased from Pease Furniture (Knoxville, TN)

Posted by Cynthia F from Lenoir City, TN on November 26, 2012

My SENIOR DISABLED parents purchased 2 Catnapper chairs from Pease Furniture. They are guarenteed for lifetime. Spent 599 a piece for each chair. The repair man has been out once already...replaced foam in chair arm. It colapsed the moment Dad sat down in it. I have called, they re ordered ... →

“Customer service”

• Purchased from Banner Mattress (La Quinta, CA)
• The Stearns & Foster brand

Posted by Ted L from Twentynine Palms, CA on November 28, 2012

If you need a mattress, try shopping at a store that not only has the type you need, but offers a guarantee that is clearly stated and explained before you part with you money. I knew I had followed my advice. After delivery, I believe my mattress was flawed and ... →

“Concerned Consumer”

• Purchased from Nicholls Furniture (Marion, OH)

Posted by Cheryl T from Cardington, OH on December 10, 2012

WARNING!!! Do NOT buy furniture from this company. We purchased a couch and love seat recliner set from this company. Upon delivery, the love seat was broken. The delivery company took it back and replaced it. Within two weeks, both cushions on either end of the couch were coming apart ... →

“Horrible customer service”

• Purchased from Grand Home Furnishings (Bristol, VA)

Posted by Jessica B from Johnson City, TN on December 15, 2012

My experiences were pretty good when going inside Grand until the day I wanted to make my last payment on my account. I went into the Bristol, VA location, and the front staff that always introduces you were super nice (as always). However, I go to the back area where ... →

“High dry and rude”

• Purchased from Sit n Sleep

Posted by Linda L from Guyton, GA on December 15, 2012

Will NEVER trade there again.The people are so happy to help you spend your money But not to help when in 2 months your mattress is not worth sleeping on .I called 4 different places to get help with this and it seems i an just out of 800.00 dollars ... →

“Bad service given at this store.”

• Purchased from Mattress Pro Discounters (Kemah, TX)

Posted by Dianne R from La Porte, TX on December 14, 2012

The sample bed massage unit was very loud. I was told "this one has a problem but yours will be very quiet" so I bought the bed. It is just as noisy as the model. I called and complained to the salesman Steve, and he agreed to deliver the upgraded ... →

“Financial nightmare”

• Purchased from Mattress Firm (Florence, KY)
• The Allura model from the Tempur-Pedic TEMPUR-Contour Collection line by Tempur-Pedic

Posted by B T from Florence, KY on December 17, 2012

The wrong box frame came and was torn. Bought expensive Tempurpedic on 5 years same as cash but didn't like it. Salesperson didn't bother to tell us the bed was bad for stomach sleeps and developed back issues. Exchanged for a new bed the beginning of September that was less ... →

“Money is their only concern”

• Purchased from M Jacobs Fine Furniture (Bend, OR)

Posted by Nicki J from Bend, OR on January 5, 2013

No customer service, no safety standards. No response from management after filing three complaints about torn pants, which occurred because of faulty bedpost in store. →

“Poor Business ”

• Purchased from Badcock Home Furniture & More (Athens, TN)

Posted by denise r from Winter Garden, FL on March 2, 2013

Badcock in Athens,TN has poor customer service it takes 20+mins to pay a bill over the phone. I went in to buy a new living room set now I've had an account with this store over a year never been late on my payments it was almost paid off but ... →

“BUYER BEWARE - left with no furniture and they won't return money ”

• Purchased from Ashley Furniture (Woodbridge, VA)

Posted by Emmanuel T from Woodbridge, VA on January 11, 2013

My wife and I went to purchase a couch at the Ashley Furniture store at 14270 Smoketown Road, Woddbridge, VA 22192. Item was not in stock so we have not received any merchandise. We we’re informed of the back-order only after being charged. We called the next day to cancel ... →

“Disgusted”

• Purchased from Wichita Furniture (Lawton, OK)

Posted by Kamme R from Fort Huachuca, AZ on January 14, 2013

I am absolutely disgusted by a local business here in Lawton, OK. stay away from Wichita Furniture. I just received my order from them and is some of the worst quality furniture I have ever seen. I am stuck with the furniture now and have had the worst customer experience ... →

“Atrocious mattress”

• Purchased from Art Van Furniture (Flint, MI)
• The Sealy Posturepedic Reserve line by Sealy

Posted by David B from Flushing, MI on January 26, 2013

We contacted Art Van, a man measured, and said it needed to be 1/8 inch worse before they would do anything. For a business to squirm out of satisfying an upset customer in this way, is almost beyond belief. 1/8 inch made the difference of replacing a faulty mattress to ... →

“My opinion - Scam City”

• Purchased from Wholesale Furniture of Roane County (Harriman, TN)
• The Stearns & Foster Luxury line by Stearns & Foster

Posted by Mildred H from Loudon, TN on February 2, 2013

We purchased a Stearns & Foster King Plush Firm Pillowtop mattress and box springs. We tried out this bed in the store and it seemed like a very firm bed. The salesman had me to back up to the mattress and jump up on the mattress to show that it ... →

“Zero Stars..and that's being nice!”

• Purchased from Sam's Furniture (Henderson, NC)

Posted by michael c from Norlina, NC on February 4, 2013

horrible customer service, waited for over a month on a sectional, still didn't get it, bold face lied to us without hesitation on more than one occasion! We had to call them they never called us, even when they promised to, just not a good place to get anything! →

“No Support from Sleepys”

• Purchased from Sleepy's
• The Radiant Firm model from the Carolina Mattress Guild Nature's Image line by Carolina Mattress Guild

Posted by lara n from New York, NY on February 26, 2013

Next time I'm calling 1800Mattress for a new bed. Sleepy's was very helpful and wonderful in selling me a bed but now they are discourtesies, unhelpful and unresponsive in resolving a problem with my new mattress. After one month the mattress has begun to visibly sink in the area I ... →

“Don't Sell False Hope”

• Purchased from Sleepy's (Selden, NY)
• The Chateau Double Pillow Top model from the Chattam & Wells line by Spring Air

Posted by Scott G from Medford, NY on December 28, 2011

The store Should Not Sell Products That Fail A Year Or So After Purchase. Don't Sell Customers A Mattress That You Know Will Fail. You Now What That Means. Retail Stores I Think Are Destin To Fail Do To The Fact That They Do Not Honor Any Tipe Of Warranty ... →

“Bad, Bad, Bad”

• Purchased from American Freight
• The Stewart & Hamilton brand

Posted by Rhonda M from Oviedo, FL on January 6, 2011

They lie to you with a straight face. They sell inferior products and they don't help when there is a problem. Once its in your home, they are out of the picture. I wouldn't advise anyone to buy anything there unless they are willing to live with bad furniture and ... →

“Terrible place to go- go any where else”

• Purchased from Sleep Country USA (Lynnwood, WA)
• The Simmons Beautyrest World Class line by Simmons

Posted by Cammy W from Mountlake Terrace, WA on October 20, 2012

Had just been in a car accident desperate for a new bed I spent about $1500. Suppose to be $2300 mattress. it was horrible, called right away, guy came out measured sag 1/4" off to what it had to be for them to return it. also pulled backing off box ... →

“Rude Owner, not helpful”

• Purchased from Casey's Mattress World (Broken Arrow, OK)

Posted by Gerald F from Broken Arrow, OK on March 8, 2013

I visited Casey's Mattress World at 1700 south elm place broken arrow ok 74012 918-258-9955 and was helped by the owner Curtis Mathis. My son had purchased the wrong size bed frame on 3-6-13 and today son 3-8-13, I went with him to exchange for the right size. Thinking they ... →

“Deceiving ”

• Purchased from Nothing But Beds
• The Park Place brand

Posted by Bob H from Blairsville, GA on November 16, 2012

I bought this Bed at Nothing But Beds in Murphy NC. The owners step daughter told us this bed even though a pillow top would keep it's firmness because it had more coils than other mattresses. What a mistake we made, we believed her. By three months time the bed ... →