Communications refers to the quality of quantity of a mattress company's communication with its customers, especially with regards to issues that may arise.
Posted by Stephen M
from Matawan, NJ
on September 24, 2010
very honest and extremely professional and polite. had a great experience and we've become lifelong customers. we had a question on something and the manager called us back right away. this is the type of customer service I wish I got with every product I buy. definitely give these guys ...
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Posted by Tim W
from Columbia, SC
on December 31, 2010
I came in the store, after only doing a small amount of browsing elsewhere, and was completely opposed to Tempurpedics. The manager of the store was so knowledgeable and helpful he completely changed my mind about them. He showed me other options (pillow top, latex, and memory foam) while informing ...
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Posted by Bela C
from Stoughton, MA
on April 1, 2012
Sleepy's had a two day sale that was 60-80% off. I bought a Sealy Posturepedic Mohican Firm/ boxspring with an original price of $1759.99 ended up paying $579.99! Had delivery window of 12-4 on a Saturday, somebody called on Wednesday and then again on Friday to confirm, truck arrived around ...
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Posted by Barry R
from Dallas, TX
on November 3, 2012
On 6/7/2012 Mattress Firm in Irving, Texas sent delivery truck to pick up mattress and power platform. All items were picked up by Mattress Firm but the record printed in store shows only mattress but not platform pik-up. Two e-mails have been sent to Mattres Firm Warehouse to see the ...
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Posted by Traci M
from Harrisburg, PA
on February 3, 2011
This is the worse company I have ever dealt with! I’m not a complainer, however when you pay over $700 for a “Sealy” bed, you expect it to last more than a couple months. I purchased a Full size “Sealy” bed & within 2 months the boxsprings were making noises ...
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Posted by Cindy l
from Boston, MA
on September 4, 2010
Had to call sleepys customer service about 20 times and have been placed on hol for a total of 2 hrs. iI am still waiting for the mattress as I speak. They say they will deliver at a certain time but do not. Had to reschedule several times. I have ...
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Posted by Steven B
from Carmichael, CA
on September 9, 2010
On Sunday, I paid for a mattress and box springs, $962. I was told the soonest they could deliver was Wednesday, between 5 and 9 in the evening. I waited; they failed to show up. They did not even call. I called, and the best they could do was deliver ...
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Posted by Joe K
from Oxford, MI
on January 25, 2011
I purchased a bed in May, and after the 5th month the bed started to sag in the middle, so much so I started to have lower back pain to the point that I had to reach out to a Chiropractor, and when two people laid down on the bed ...
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Posted by Dave K
from Colorado Springs, CO
on January 5, 2011
Very hard to deal with, you have to get pictures, turn bed over, pictures, 5 page form, verifi springs support, pictures, tag must be intact , pictures, then they won't call you back. Simmons is hands off they say to call Mattress World - basically no help. They definatly want ...
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Posted by Bilal A
from Birmingham, AL
on December 11, 2010
Where the building and shopping experience may appear nice, Ashley furniture as a company has no desire to please or fulfill an individual shoppers needs. Once an order has been placed, they won't absolutely follow up on that. They make no promises to deliver the item as ordered or to ...
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Posted by chan n
from Federal Way, WA
on October 14, 2010
My wife and I purchased a bookcase at Factory direct at the the Lacey location on 07/03/10. Since it was not in stock we were given an estimated date of 8-10 week. It is now 10/14/10 and we still haven’t received our bookcase. It's been 17 weeks since we paid ...
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Posted by Matt S
from Huntington Beach, CA
on October 21, 2010
we bought a bed, mattress, and mattress pad. Linders gave us a delivery date possibility of the end of august. we were going to be out of town and opted for delivery september 10th. I took the day off of work to receive the product. They called late in the ...
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Posted by Ono Y
from Edmond, OK
on October 15, 2010
My boyfriend and I ordered a high-end accent table from Bob Mills after the pushy salesman, Steve, unsuccessfully tried to get us to take the chipped floor model. We were in no rush as our house is being built, so we chose to wait the 3 weeks it would take ...
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Posted by jim p
from Walnut Ridge, AR
on June 27, 2012
THIS INFO WAS IN A BROCHERE BUT NOBODY WENT OVER THAT WITH US. tHEY AVOIDED THE WHOLE RETURN POLICY. We purchased a $800 mattress and it was to hard. Called next day and upgraded for another $100 and had it delivered. Now there was another $300 charge for changing our ...
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Posted by Ron S
from Haughton, LA
on January 29, 2013
I went into Johnson's furniture today looking to buy a sectional. I asked them online in writing if they had a military discount, to which I was told yes they did offer a military discount. They are also advertising "we pay the sales tax" promotion online and with large signs ...
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