Mattress Firm gives a satisfaction guarantee for 100 days. I am a picky shopper; any store that offers a 100 day guarantee or your money back (minus the pickup fee which is fair) gets my service every time. I definitely used this policy to my satisfaction. Our salesman was very patient with us as we went through a comfort exchange. I also had to do two manufacture's defect exchanges, and both times; he was nice and curteous about it. I highly recommend Brad from the Minnetonka MN Mattress Firm store.