We ordered a Tempur-Pedic Cloud Luxe from Mattress Giant in Framingham, MA last Saturday for $4500. After ordering it we came home and did some research on it and were concerned about the reports of it sleeping hot. We called the salesman up on Sunday and discussed our concerns, but he assured us that this model didn't exhibit this problem. We had been all set to cancel the order and go with a conventional mattress, but based upon his assurance, we kept it on order.
On Tuesday it arrived and the delivery guys stated that they hated these mattresses due to the high number of returns that they get. That didn't bode well. However, we kept going and they unwrapped and installed it. I will say that there was a fair amount of out-gassing, which kept us from sleeping on it the first night, but the smell wasn't all that objectionable. It reminded me of drying latex paint.
However, after sleeping on it we both felt that it slept hot, and we keep the room quite cool....58F at night. I can't imagine what it would be like in the summer! Sue also complained that her shoulder was sore after sleeping on it. I personally slept very nicely on it.
Due to the sleeping-hot issue, we both agreed that it wasn't going to work for us and contacted Mattress Giant to exchange it. They have a 100 day exchange policy, but you're supposed to buy another mattress of equal or greater cost. Unfortunately the Cloud Luxe was the most expensive model in the store, so that wouldn't work. They tried to do an even exchange for a mattress that had a MLP of $5200, but that they had previously quoted at $3710. That didn't fly for me and they eventually agreed to refund the difference less the $175 exchange fee. I was very happy with that and they'll be exchanging the mattress on Tuesday.
While the salesman was wrong about the sleeping-hot issue, he did the right thing regarding the swap and I can highly recommend Rick at Mattress Giant in Framingham, MA.