Bought bed in 2011 at Macy's after trying another bed that didn't suit us. Macy's was good about the exchange. We paid more for the upgrade and because it was a S&F. Initially, bet felt wonderful, bithin 6 months there was a hump down the middle of the king sized $3,200+ mattress. We have endured it for 1 and 1/2 years, waiting for it to get to an inarugable 1 1/2" sink hole on each side, as I have read that getting a replacement is next to impossible. We are currently dealing with back/neck/leg pain and we are right at 1 1/2" on each side.
Cindy EMoseley, VA
Horrible Bed!
Pros:
- Initial Comfort
Cons:
- Long-Term Comfort
- Overall Support
- Surface Integrity
0
Ratings from this Sleeper
Back Support
PoorBack Support
Often have back aches or stiffness related to this mattress
Pressure Relief
PoorPressure Relief
Frequent pressure point soreness or loss of circulation
Sleep Quality
Not Rated
Stays "Cool"
Excellent"Coolness"
Never sleep hot due to this mattress
Value
Not Rated
Warranty Service
Not Rated
Softness Level
Too HardPerfectToo Soft
Comments (2)
Try having the mattress inspected come and measure the sink hole but....you need to lay on mattress until he comes. They usually come later in the morning so the mattress has time to refresh. I know this can be a pain but it be worth it.
Thank you:) The update is that last July, I did have them come out and measure, and it was replaced by Macy's. However, they don't carry that particular model any longer, so they replaced it with what Macy's and S&F say is comparable, and they claim is actually a bit of an upgrade. HATE IT! Even bought a feather topper and still can't stand it! Ughhh....so we are looking at the Winndom Collection by Custom Comfort, where they make the mattress for you, and it hasn't been sitting upright in a warehouse for Lord knows how long! - Cindy