My husband and i invested over $2000 in September 2011, thinking a good night's sleep for the next 10 year's was well worth the money. For the last 10 months we've never slept worse! He and i both now suffer from back, hip and neck pain because of this horrific bed. We look forward to when our kids wake in the middle of the night so we can go sleep on their Simmons Beautyrest, which feels dramatically better and supports our bodies appropriately. We didn't feel we had a right to register our complaint because our indent didn't meet the 1 1/2" requirements...which is bogus! Bottom line is that this bed blows and I can't believe they get away with the price for this piece of junk. They make it impossible to even rectify the problem. I feel like i was totally taken by this company. Worst consumer experience ever - I will no longer shop at Macy's and i will be sure to take to the Social network about what crooks Stearns and Foster are.