Female avatar
Beth TMilwaukee, WI

Second replacement received

This is a followup from my email in September. I called the same customer service number as before, explained that the second mattress was as bad as the first, they sent out a rep, who took lots of pictures, etc.. Received a call a few days later saying the Ann River was no longer manufactured and they would be sending me a Brookhaven. It is a Beautyrest Elite. Looks very nice. Will send in a review on this one later. The Ann River was a bad mattress, but the Boston Store in Brookfield Wisconsin stands by its warranty. I am very pleased with their customer service. There has been no problem either time with getting the mattress replaced.

Pros:

User also said: None
  • Retailer Service
  • Warranty Claims

Cons:

User also said: On my third Beautyrest mattress

    Ratings from this Sleeper

    Back Support

    1 / 5
    Very PoorBack Support

    Always have back aches or stiffness related to this mattress

    Pressure Relief

    N/A
    Not Rated

    Sleep Quality

    N/A
    Not Rated

    Stays "Cool"

    N/A
    Not Rated

    Value

    1 / 5
    Very poorValue

    Not at all worth the money -- a rip off

    Warranty Service

    N/A
    Not Rated