The bed we tested in Mattress Warehouse on Pickett St in Alexandria VA was nice and firm and very comfortable. The bed that was delivered was NOT the same mattress that was in the store. This bed has a hard rim around the edge and the inside is mushy. It kills my back. It's like trying to sleep in a tub full of quicksand. I have placed a "request for return" thru their website as required and sent two e-mails over the past week and have had no response. DO NOT BUY A BED FROM THIS STORE.