We bought our first Simmons Beautyrest Matira Extra Firm King Mattress online from Sears for a great price [or so I thought!] on September 8, 2011. [Order #263718602] It was delivered on September 16, 2011. However, we did try it out first at Sears in Middletown, NY and Sleepy’s in Montgomery, NY. It felt like a great mattress in the store!
After sleeping on it first night, we were thrilled with this mattress! It was downhill after that…..literally
It developed deep impressions within a few days and I feel I'm sinking into a deep hole!
On September 18, 2011, I called Sears and they said that they would exchange it at no charge.
The second mattress was delivered on October 5, 2011. After sleeping on it for 2 nights, it too started to sag! I could understand this if I was 400 pounds but I am approximately 220-225 pounds! The replacement was as bad as the first! Could it have been a defective lot of mattresses? Or maybe it was the delivery?.........But that’s another story!
On October 7, 2011, I called CS Rep. Ivy at Sears and she said that they would make only one exchange! The manager, Eva # 250187, was also no help! In fact, she was rather short with me. After hanging up with her, I called American Express and disputed the charge. They told me not to pay my current statement and they will have a decision in 3-4 weeks.
It appears from the comments on GoodBed.com that the quality and warranty of Simmons mattresses have gone downhill!
At this point, I would like to upgrade to any brand other than Simmons! Sleeping on this Simmons mattress is like “sleeping in a hole”!