My husband and I purchased our first foam mattress, excited about the comfort and lack of motion sensitivity. Upon delivery of our Serta iComfort Insight, we noticed a noxious odor once the plastic came off the mattress. We were told by the delivery men that it would go away by nightfall. . . Well, it did not, and we spent every day airing the room (in cold weather), washing the sheets, walking on the mattress to release the odor, and, to no avail. I have a sensitivity to chemicals, so I was taking precautions with my meds every night before going to bed. When I spoke with the Serta rep he said that they recommend leaving the mattress in an open airy space for 2 to 3 weeks before sleeping on it. . . Hm, no one in the store told us that! When asked what chemicals were in the mattress, he said it was proprietary info. After telling him I would make a video for utube demonstrating the processs needed to sleep on the mattress, he put me on hold and then came back with some info - boric acid, which, according to him, is also in apples that we eat every day - so safe! Does he realize that it is also in rat poison? . . . We continued to vent the room, wash the sheets, and use our ionic air purifier for a month. I kept waking with a clogged head, sinus drippage, and then I started getting leg cramps in the middle of the night. Our retailer took the mattress back after a month, and we exchanged it for a Simmons foam mattress, which we were assured did not have an odor. . . It does. It's going back.
By Serta Care from Serta on January 16, 2012 — Eileen - sorry to hear about this issue you experienced. We can assure you that all Serta mattresses are 100% safe for our customers, our employees and the environment. There are no harmful chemicals used in Serta mattresses. We would be happy to put you in touch with our head of engineering for a more detailed discussion about how our products are made as well as your specific situation so we can put your mind at ease. We do hope your retailer was able to assist you in getting a replacement mattress that works for you. If you'd like to discuss this further, please email us at SertaFBHelp@gmail.com with your contact information.