I do not enjoy purchasing mattresses. The product specs are completely confusing and not comparable across retailers, the high-pressure sales tactics are tiresome, and who can tell whether you'll like a mattress by lying on it for 2 minutes in your clothes?
I came across Saatva (maybe from a Google search?). Reviews on this fine site were favorable. So I reviewed the Saatva website. Seemed credible. I actually liked that they have reduced the number of options to a small number of choices, so that was a selling point for me. Within 15 minutes, I had chosen the size, type, and configuration of my mattress.
The service was excellent. After order confirmation, I got a call the next morning from Saatva to schedule delivery for the following day. The bed arrived as promised. There was a small error on the delivery -- the local delivery company didn't have an order to pick up the old bed frame. A quick call to Saatva resolved this in 10 minutes.
The bed is very comfortable and seems high quality-- no complaints so far. Time will tell on the durability question.
Only two minor complaints:
- they haven't worked out the branding. The mattress and foundation are made by Cannon Sleep Products (a company that does private label sleep products for other retailers). The warrant info is from Cannon (not Saatva) so that might be confusing to consumers
- given the high level of initial service, I would have expected follow up on satisfaction following the delivery (but I didn't receive any communication from them).