<p>I originally wrote this review in a fit of frustration and now it seems that I cannot edit it or delete it. I can only do an update. The manufacturer actually did offer to help out a little, but the outcome wasn't even close to the complete credits provided to two other reviewers. This product may well work for some although it did not work for me (i.e., "your mileage may vary.") Good luck,.</p>
Original Review (4/17/12):
Can a mattress be both too soft and too firm at the same time? It appears so.
From the very day that my PLB mattress arrived, things did not seem "right." When laying on either the left or right side of the bed, I had the sensation of being on top of a "ridge" which pushed me off to the center of the mattress. The center of the mattress felt and feels noticeably softer than the sides, particularly where the hips and behind come to rest. This results in the hips sinking too deeply into the soft surface latex layers, while the full force of the rest of the latex pushes back into the lower back. The result after a night's sleep was nothing short of agony (the too soft but also too firm effect). Very painful for me, but lucrative for my massage therapist and chiropractor.
It was puzzling that such a problem could exist with a brand new mattress, but then I looked at the tag and saw that it was made in September of last year, which makes me wonder if some other lucky person was experiencing bliss on this bed before me, particularly with the soft center spot.
I looked at the warranty and noted that 3/4 inch depression is considered a defect (by industry standards, this is rather generous). Since there is no such depression that I can detect, I did not make a warranty claim. Again, what I noticed was a tangible softness to the center when compared to the sides of the bed. This became particularly clear when just pushing on it. The center was far more pliable than the sides. I did ask the company for help (as two other posters here did, with apparent success), but to no avail. I thought the problem could be alleviated if the problematic mattress was replaced with a new firmer model from the Latex Bliss line. I was told that if I paid even more money, I could have the privilege of switching to their entry level latex model. As my grandfather used to tell me: "don't throw good money after bad."
The end result of all of this is that I am sleeping on a $50 Coleman air mattress, as I simply could no longer take the agony of the PLB bed.
It is really too bad. Maybe I got a lemon? Maybe latex beds are not for me? Maybe I picked the wrong model? Those are a lot of "maybes" for a $2,000 + bed. Tempurpedic answers these "maybes" with a satisfaction guaranteed 90 day trial. It is unfortunate that PLB won't offer something similar, particularly since that's the market segment they are apparently attempting to reach into.
By Kurt Ling from Pure LatexBliss on April 25, 2012 — Please contact our customer care staff at email@example.com or 404.260-7421 and we will be happy to help you receive a refund or exchange. We would have replied earlier but there was a glitch in the goodbed software.