JCPenney

2 GoodBed reviewers recommend JCPenney for mattress shopping.
Read the reviews.

Top Brands JCPenney


We are currently showing localized info for Woodbridge, NJ (change this location)

Nearby Stores JCPenney

Enter Your Location

Enter your zip / postal code to see localized information about the specific products and stores available in your area.

Available Products JCPenney

JCPenney carries the following products. Select a brand below to view the models carried by this retailer:

  • 7.9/10
    (36 models)
  • 7.7/10
    (22 models)
  • 7.2/10
    (17 models)
  • 6.8/10
    (29 models)
  • No Rating
    (7 models)
  • No Rating
    (2 models)
  • 8.1/10
    (4 models)
  • 8.0/10
    (12 models)
  • 7.7/10
    (15 models)
  • 7.5/10
    (15 models)
  • No Rating
    (3 models)
  • No Rating
    (5 models)
  • No Rating
    (1 model)
  • No Rating
    (11 models)
  • 8.5/10
    (3 models)
  • No Rating
    (3 models)
  • 6.7/10
  • 8.2/10
  • 6.7/10
  • No Rating

Popular Models Carried by JCPenney

Expand all model details  

Stores JCPenney

Store Name City State Reviews
JCPenney Cupertino CA 0
JCPenney San Jose CA 0
JCPenney Hayward CA 0
JCPenney Pleasanton CA 0
JCPenney Home Store Pleasanton CA 0
JCPenney San Bruno CA 0

See all JCPenney stores →

Reviews JCPenney

JCPenney is recommended by 2 of our 5 reviewers.

Have you shopped for a mattress at JCPenney? Write a Review!

Review Summary

Based on 5 reviews

Overall Rating:
Recommended by: 2 of 5 reviewers

  • Service
  • Selection
  • Expertise
  • Value

Most Recent Reviews JCPenney

  • Selection:
  • Prices:
  • Expertise:
  • Service:
Pros:

Promotions

Cons:

Customer Service
Delivery Service
Issue Resolution

BUYER BEWARE. Poor service from the J C Penney Home Store on Menaul in Albuquerque, NM - the salesperson in the store promised our furniture would be delivered, fully assembled, and cartons or packing materials would be carted away. Instead, they apparently sub-contract their furniture delivery to another company. The delivery guys did not call to arrange a time - they just showed up early one morning. They refused to take the furniture upstairs and said they did not assemble new items as the store had promised. BAD NEWS! I called the store and they apologized - however, I've called 5-6 times and no still resolution reached. I guess we made a mistake shopping at J C Penney. Totally disappointed.


  • Selection
  • Value
  • Expertise
  • Service
Pros:

Price
Product Quality

Cons:

None

I will never purchase anywhere else. I felt the employees were giving me a fair assessment for my needs. Also, we have purchased from jcpenny for mattresses previously and we have never been disappointed. The products are good quality at a reasonable price. I would give it one hundred percent.


  • Selection
  • Value
  • Expertise
  • Service
Pros:

Price

Cons:

Issue Resolution Professionalism

ordered a serta icomfort mattress the price was great- they forgot to order two box springs instead they ordered- we called right away they promised to fix it- i had to call every week for 3 weeks- each week they promised to fix it and finally got to a manager who told me they never ordered it- he ordered it for me and when it arrived it was the wrong matress box spring- i had to call three time while the delivery people where here so they could take it back. on top of that i emailed their home office with no response-they are joke and you cant trust them-go to a local store that cares and pay a little more-


  • Selection
  • Value
  • Expertise
  • Service
Pros:

None

Cons:

Delivery Service

Do not buy from this store. It took them three tries to get the delivery of this mattress done. That should have been a clue to me!
The first delivery, the mattress was ripped and they tried to deliver it anyway. (we refused it) The second delivery, they only brought the box springs. (we refused it). Third time..they brought the box spring and went back and brought the mattress 3-hours later. Unbelievable. I should have refused it and demanded my money back. Now I'm stuck with a mattress that I can't sleep on. It's absolute junk.


  • Selection
  • Value
  • Expertise
  • Service
Pros:

Price
Product Selection

Cons:

Delivery Service

JC Penny offered good selection and prices. But the delivery service was far from white glove.

About this Retailer JCPenney

Status:
Open (edit this)

Company

Store Names:
J C Penney, J.C. Penney, JCPenney, JCPenney Home Store, JCPenney Home Store - Outlet
Headquarters:
Plano, TX

Additional Information JCPenney

Description:

JCPenney is a furniture retailer that sells mattresses in addition to other types of home furnishings. Headquartered in Plano, TX, JCPenney carries a variety of mattress models from which to choose, including mattresses from Enso Sleep Systems, Five Star Mattress, Sealy, Serta, Simmons, , Stearns & Foster and Tempur-Pedic. JCPenney has furniture stores in over 30 states spanning a number of different metropolitan areas.

Stores Located In:

Alaska, Arizona, California, Colorado, Connecticut, Delaware, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, Tennessee, Texas, Virginia, Washington, Wisconsin

Region Served:

Akron, OH; Albuquerque, NM; Allentown-Bethlehem-Easton, PA; Anchorage, AK; Ann Arbor, MI; Atlanta, GA; Atlantic-Cape May, NJ; Bakersfield, CA; Baltimore, MD; Bergen-Passaic, NJ; Boston, MA / Southeast New Hampshire; Boulder-Longmont, CO; Bremerton, WA; Bridgeport, CT; Buffalo-Niagara Falls, NY; Canton-Massillon, OH; Cedar Rapids, IA; Chattanooga, TN / Northwest Georgia; Chicago, IL; Cleveland-Lorain-Elyria, OH; Colorado Springs, CO; Dallas, TX; Davenport, IA / Moline-Rock Island, IL; Dayton-Springfield, OH; Denver, CO; Des Moines, IA; Detroit, MI; Dutchess County, NY; Elkhart-Goshen, IN; Fort Lauderdale, FL; Fort Worth-Arlington, TX; Fresno, CA; Gary, IN; Grand Rapids-Muskegon-Holland, MI; Greensboro--Winston-Salem--High Point, NC; Hamilton-Middletown, OH; Hartford, CT; Indianapolis, IN; Jersey City, NJ; Kalamazoo-Battle Creek, MI; Kansas City, KS / Western Missouri; Kenosha, WI; Knoxville, TN; Lancaster, PA; Las Vegas, NV / Northwest Arizona; Los Angeles-Long Beach, CA; Louisville, KY / Southern Indiana; Lowell, MA / Southern New Hampshire; Miami, FL; Middlesex-Somerset-Hunterdon, NJ; Milwaukee-Waukesha, WI; Minneapolis-Saint Paul, MN / Northwest Wisconsin; Modesto, CA; Monmouth-Ocean, NJ; New Haven-Meriden, CT; New York, NY; Newark, NJ; Newburgh, NY / Northeast Pennsylvania; Oakland, CA; Orange County, CA; Peoria-Pekin, IL; Philadelphia, PA / Southern New Jersey; Phoenix-Mesa, AZ; Pittsburgh, PA; Portland, OR / Vancouver, WA; Racine, WI; Raleigh-Durham-Chapel Hill, NC; Redding, CA; Reno, NV; Riverside-San Bernardino, CA; Sacramento, CA; Saint Louis, MO / Southern Illinois; San Antonio, TX; San Diego, CA; San Francisco, CA; San Jose, CA; Santa Rosa, CA; Scranton--Wilkes-Barre--Hazleton, PA; Seattle-Bellevue-Everett, WA; Sharon, PA; South Bend, IN; Springfield, MA; Springfield, MO; Stamford-Norwalk, CT; Stockton-Lodi, CA; Tacoma, WA; Tampa-Saint Petersburg-Clearwater, FL; Toledo, OH; Trenton, NJ; Tucson, AZ; Tulsa, OK; Vallejo-Fairfield-Napa, CA; Washington, DC / Southern Maryland / Northern Virginia; West Palm Beach-Boca Raton, FL; Wilmington-Newark, DE / Northeast Maryland; Youngstown-Warren, OH

Corrections:

Have an update or correction to our information about JCPenney? If so, please take a moment to suggest an edit.

If this is your business, claim your profile to update this information directly. (What's this?)


×

Do you work for JCPenney?

Get started on GoodBed by claiming your business profile. Companies in the GoodBed community believe in providing consumers with straightforward information, quality products, and good service. If you share these beliefs, join us by claiming your free profile today.

If you represent all of this company's store locations, claim the JCPenney retailer profile. If you represent an individual JCPenney location (eg, as a store manager), claim the store location(s) you represent by finding them in our store locator.

Once you've claimed your profile, you'll be able to start using GoodBed to attract more customers to your stores. Learn more »

Top

Smart Price

  • 1 Submit
    Request
  • 2 Timing &
    Price
  • 3 Other
    Prefs

Your request was submitted!

Please answer a few questions about your preferences. This will help us find you the best deal.

Do you need this bed by a certain date?
, select a date
Are you OK buying online?
Is there a specific price you’re hoping to beat?
, select a price

Great! Your preferences were saved.

The final questions below will help us find you the best deal possible.

What factors are most important to you?
Do you need anything else with this mattress?
Any other comments about your preferences?

1 Confirm Your Bed

What do you want to buy?
(this is the bed you'll get deals on)

Size
Bundle

2 Provide Contact Info

How should we contact you?
(this is how we'll notify you of new deals)

Email
?
Zip / Postal
?
First Name
?

GoodBed saves you time, hassle, and money.

No driving
around town

Request deals from from multiple stores at once...all online.

No unwanted calls or emails

No spam. No sales calls.
You stay anonymous.

No awkward haggling

Lock in your savings with a guaranteed price certificate.