Posted by Joe H
from Albuquerque, NM
on August 12, 2013
BUYER BEWARE. Poor service from the J C Penney Home Store on Menaul in Albuquerque, NM - the salesperson in the store promised our furniture would be delivered, fully assembled, and cartons or packing materials would be carted away. Instead, they apparently sub-contract their furniture delivery to another company. The delivery guys did not call to arrange a time - they just showed up early one morning. They refused to take the furniture upstairs and said they did not assemble new items as the store had promised. BAD NEWS! I called the store and they apologized - however, I've called 5-6 times and no still resolution reached. I guess we made a mistake shopping at J C Penney. Totally disappointed.
Posted by Mary T
from Atlanta, GA
on September 9, 2012
I will never purchase anywhere else. I felt the employees were giving me a fair assessment for my needs. Also, we have purchased from jcpenny for mattresses previously and we have never been disappointed. The products are good quality at a reasonable price. I would give it one hundred percent.
Posted by mike p
from Rio Rancho, NM
on September 17, 2011
ordered a serta icomfort mattress the price was great- they forgot to order two box springs instead they ordered- we called right away they promised to fix it- i had to call every week for 3 weeks- each week they promised to fix it and finally got to a manager who told me they never ordered it- he ordered it for me and when it arrived it was the wrong matress box spring- i had to call three time while the delivery people where here so they could take it back. on top of that i emailed their home office with no response-they are joke and you cant trust them-go to a local store that cares and pay a little more-
Posted by Jan E
from Portland, OR
on August 11, 2011
Do not buy from this store. It took them three tries to get the delivery of this mattress done. That should have been a clue to me! The first delivery, the mattress was ripped and they tried to deliver it anyway. (we refused it) The second delivery, they only brought the box springs. (we refused it). Third time..they brought the box spring and went back and brought the mattress 3-hours later. Unbelievable. I should have refused it and demanded my money back. Now I'm stuck with a mattress that I can't sleep on. It's absolute junk.
JCPenney, JCPenney Home Store, JCPenney Home Store - Outlet
Additional Information JCPenney
JCPenney is a furniture retailer that sells mattresses in addition to other types of home furnishings. Headquartered in Plano, TX, JCPenney carries a variety of mattress models from which to choose, including mattresses from Enso Sleep Systems, Five Star Mattress, Sealy, Serta, Simmons, , Stearns & Foster and Tempur-Pedic. JCPenney has furniture stores in over 30 states spanning a number of different metropolitan areas.
Stores Located In:
Alaska, Arizona, California, Colorado, Connecticut, Delaware, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, Tennessee, Texas, Virginia, Washington, Wisconsin
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