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Bed purchased on 4/16/2010, has broken down..my father and mother 93-and 89 have a very hard time getting in and out..since the mattress has a big dip in it..when can a rep. go to the assisted living and check out this mattress..we have turned it..it is still terrible. please respond to me. I am the daughter that purchased the bed. Thank you, Lori |
The question has been closed for the following reason "Question no longer requires new answers" by goodbed 21 Jan, 16:55
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Hi Lori, The proceedure is to first call your retailer and register your complaint. They would arrange for an inspector to come to your home and inspect the mattress. The inspection report is submitted to the manufacturer, where it is determined if your problem is a manufacturing defect, or not. If so, they issue authorization to the reatailer to exchange your mattress. It is the job of the retailer to see this through for you. However, in the face of an uncooperative retailer, you can call the factory directly and ask for the Consumer Service Dept. The white label that is sewn into one of the bach seams of your mattress gives the name of the manufacturer and their location. If your product is made by Sealy, Stearns & Foster or Simmons, you can give us a call to get the factory's phone number. Thanks, Pete Order on Line...It's Fast, It's Easy www.themattressexpert.com
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Email: themattressexpert@live.com |
Very sorry to hear about the problems you've been having. The answer to this can only be provided by the company that made the bed, or the store that sold it to you. If you can provide a little more detail on this front, perhaps we can help point you in the right direction.