Goodbed.com

We were overdue for a new bed and searched for what our ideal bed would be. Neither my husband nor I like firm beds, so we narrowed our search down to soft/plush beds. We were not impressed by Tempurpedic or other memory foam mattresses, and we were also underwhelmed by Sleep Number. We wanted a bed that did not have excessive heat buildup, and both memory foam and Sleep Number beds have an issue with that. We tested the Stearns and Foster Estate Collection and found that the Luxury Plush innerspring mattress was our best bet. The first night we had it, I slept so well that I didn't want to get out of bed the next morning! We've had it for a while now and still love it. If you like a softer bed, it's worth the extra money to go with the Stearns and Foster Estate Collection Luxury Plush! :)

Bought bed in 2011 at Macy's after trying another bed that didn't suit us. Macy's was good about the exchange. We paid more for the upgrade and because it was a S&F. Initially, bet felt wonderful, bithin 6 months there was a hump down the middle of the king sized $3,200+ mattress. We have endured it for 1 and 1/2 years, waiting for it to get to an inarugable 1 1/2" sink hole on each side, as I have read that getting a replacement is next to impossible. We are currently dealing with back/neck/leg pain and we are right at 1 1/2" on each side.

We learned the hard way that Stearns & Foster mattresses are made by Sealy mattress company and have fancy tops. The Inner spring support system in our mattress failed (collapsed) after 2 year anniversary of purchase date, so the pillow top and fancy covering was all useless. The warranty process worked in a way so we thank the company for not leaving us totally of luck. BUT, please read on about how the warranty went for us: it took 3 months, we had to fill out 3 separate forms ( first online, then 2 separate paper forms via US Mail), we were forced to submit high quality photos, and we were forced to have a mattress inspector come into our bedroom of our home during business hours. Then the official mattress inspector cancelled on us two times after I already took off work for the day; the constant work schedule changes drove my boss crazy. Reasons for the inspector cancellations were unbelievable; the company said it involved economics and fuel costs so they can't have drivers come out to only one house for the day; they need some minimum number of home visits per day. The second time, they called to change the schedule on us because the inspector has to do the scheduled homes in the most fuel efficient order so they needed to change our appointment at the last minute. We had to sleep on an air mattress for 3 months because mattress was so useless and REALLY hurt our backs. Getting prorated credit for our mattress at the same store we bought it ( so we could get something else) and having to pay $89 for removal of the defective mattress has not made up for the hell we experienced due to poor craftsmanship and a company's lack of quality control. I love honest helpful reviews, so I have tried to create one and waited to post this one after our experience was finally over.

Buy your bed when MOTEL 6 sells their used beds and you will get a better bed! MACY's ran off with the cash. Complete failure!

Wife and I have bought two SF mattresses in the past. Each lasted an avg of 12 years. Bought the newest (an Estate series in Luxury Plush for nearly $2.5K) in March of 2010 from The Roomstore (Grapevine, TX), which has since gone out of business. Now (only 28 months later!) the body depressions where we each lie are so broken down that we both awake in pain and unable to stand up straight for the first 10-15 minutes of every morning. We're moving into the guest room this afternoon until this mattress/foundation is relpaced with something new, one way or another. I will contact S&F today to see what they might offer, but as their warranty card specifically says no body depressions less than 1 1/2" will be covered under warranty, I have few hopes they'll stand behind their product. Will update after talking to them, but in the mean time I would STRONGLY suggest others NOT purchase one of these torture devices.

My husband and i invested over $2000 in September 2011, thinking a good night's sleep for the next 10 year's was well worth the money. For the last 10 months we've never slept worse! He and i both now suffer from back, hip and neck pain because of this horrific bed. We look forward to when our kids wake in the middle of the night so we can go sleep on their Simmons Beautyrest, which feels dramatically better and supports our bodies appropriately. We didn't feel we had a right to register our complaint because our indent didn't meet the 1 1/2" requirements...which is bogus! Bottom line is that this bed blows and I can't believe they get away with the price for this piece of junk. They make it impossible to even rectify the problem. I feel like i was totally taken by this company. Worst consumer experience ever - I will no longer shop at Macy's and i will be sure to take to the Social network about what crooks Stearns and Foster are.