Goodbed.com

We originally purchased the BeautyRest Angelique Visco Cushion Firm King from Macy's in 2008. It started started sinking right away. Macy's sent out the guy and he reported the almost 2 inch valley. Macy's allowed us to upgrade to the NXG250 Luxury Firm mattress ($2260) if we paid the $150 replacement fee and paid the difference between the two models. The NXG carries a ten year warranty.

Loved it! for the first few months. After that there were some depressions, but never over 1 1/2 inches. The problem was, and is, the lack of resistance to body weight in the two sleeping areas. The center of the bed still contours nicely to my or my wife's body if we lie there. Good support. A move to the left or right of that oasis, and we roll down into one of the two troughs where we are "hammocked" among the 900 pocketed coils for the night. I toss and turn and wake with incredible back, hip, shoulder, and neck pain. (I am mostly a side-sleeper.)

I was resigned that all mattresses must do this, so I invested $400 in arches and body pillows and contour pillows. While they definitely helped, my alarm still finds me very cranky in the morning. Recently, the rebound from the sleeping sinkhole has slowed, so there is a considerable valley left behind. (No pun, I promise.) 3 inches at least. I finally had it and called Macy's. They were very competent and apologetic on the phone and will send out a guy again. Since there are no stains on the mattress(important) and all of the tags are still on (also important), I cannot imagine Mr. Guy finding anything arguable about claiming that it is defective. 10 year warranty, remember?

The problem is, this will be our 3rd time at bat with Simmons. I did some online research on the NXG, and it seems Simmons has discontinued it. (I wonder why??) I don't know if the model they have replaced it with - Tru Energy - will fair any better. Do we upgrade to a more expensive Simmons? Or do I stomp around the local Macy's mattress department and demand they credit me the $$ on a different brand?

For now, I am gonna wait to see what Mr. Guy says.

David, in Colorado Springs

I normally recommend that you avoid this mattress, however it has been discontinued by Simmons. In my opinion it had a design defect as I experienced what has been called a "blow out". The side of the mattress had a large bulge and the top of the side above it was a valley. Simmons has agreed to replace it but I have to pay shipping. As this appears to be a design defect (many other "blow outs" reported for the NXG) Simmons should absorb the shipping cost. I even have to dispose of the defective mattress. It seems that a class action may be the answer.

My husband and I were thrilled with this mattress at first now less than 2 years later we have sore backs every day. The pillow top is indented more than an inch and they denied our warranty claim because "They don't warranty comfort." The pillow top part is abour 4.5 inches thick and they won't replace until it's more than 1.5 inches indented. Waste of a LOT of money.